Workato vs Zapier comparison

The compared Workato and Zapier solutions aren't in the same category. Workato is ranked #9 in PaaS , with an average rating of 8.0, and holds a 4.0% mindshare in the category. Zapier is ranked #9 in CDI , with an average rating of 8.5, and holds a 2.1% mindshare. Additionally, 100% of Workato users are willing to recommend the solution, compared to 95% of Zapier users who would recommend it.

Workato

Read 9 Workato reviews

1,379 Views
809 Comparison Views

100% willing to recommend

Zapier

Read 41 Zapier reviews

1,104 Views
573 Comparison Views

95% willing to recommend

Workato

Zapier

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Workato and Zapier based on real PeerSpot user reviews.

Find out in this report how the two Integration Platform as a Service (iPaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Workato vs. Zapier Report (Updated: July 2023).

Buyer's Guide

Workato vs. Zapier

July 2023

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Helped 814,763 peers since 2012

Categories and Ranking

Workato

Average Rating

8.4

Number of Reviews

Ranking in other categories

Integration Platform as a Service (iPaaS) (9th)

Zapier

Average Rating

8.6

Number of Reviews

Ranking in other categories

Cloud Data Integration (9th)

Mindshare comparison

Workato and Zapier aren’t in the same category and serve different purposes. Workato is designed for Integration Platform as a Service (iPaaS) and holds a mindshare of 4.0%, down 5.0% compared to last year.
Zapier, on the other hand, focuses on Cloud Data Integration, holds 2.1% mindshare, down 2.4% since last year.

Integration Platform as a Service (iPaaS)

Cloud Data Integration

Featured Reviews

Rohit Sircar

Integration Solutions Lead | Digital Core Transformation Service Line at Hexaware Technologies Limited

Nov 7, 2022

Great automation and strong workflows useful for integration

The initial setup is quite straightforward. When connecting Workato with your on-premises system, you have to install the Workato agent on your network. It was not complex but a long process to configure and settle. Workato has not gone live for us yet, so only the developers are currently using it. But in terms of users, we will have close to 250 and maybe 30 additional direct users. We are seeing a lot of different use cases where we can add new recipes because we started small, and there are many different areas where we can implement Workato for automation.

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Dimitris Goudis

Airtable developer - Tableau analyst at Freelance

May 16, 2023

A tool for automation purposes requiring an easy initial setup while offering a very helpful technical support team

Zapier is not able to set up different modules. When automation doesn't work, it's not that easy to find why it didn't work. So, it's not about the automation process but the triggers that trigger an automation to start running. Sometimes if you set up an automation trigger on a specific application, we wouldn't know if Zapier received data to start running. So we cannot understand whether the problem is in Zapier or the steps before. Branching scenarios is something I want to add to the solution to make my life easier. We want to apply a logical workflow with a yes or no condition. On Zapier, you can have a condition, but you can build the actions after one value on this condition. So, the question can be responded to with a yes-no option or not answered. In your scenario, you have only the actions after yes get chosen. A second scenario is needed for the answer, no, and a third one for not answered. While in Make, we create a diagram, according to which if the response is yes, then do follow this path, and if it's no, then follow another path.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their automation and workflows are very strong, and you can build the workflows very easily and quickly."

"The most valuable features are easy integration, quick tab to develop, quick tab to market, and interactive integration platform."

"Workato is low code, intuitive, and easy to use."

"It's easy to understand, makes flows and is efficient."

"It is easier to use than other technical open-source technologies."

"Stability-wise, I rate the solution a ten out of ten."

"It is very easy to use. It takes complex workloads away, and it provides very smooth integration. It has got a lot of out-of-the-box connectors. It has got a lot of out-of-the-box APIs, which makes it really easy to integrate with applications for different use cases, whether it is in finance, HR, or customer operations. It is by far our favorite integration product."

"Zapier’s most valuable feature is its ability to interconnect applications or devices."

"Webhooks are the most valuable feature of Zapier."

"The most valuable feature of Zapier is it saves me time doing repetitive tasks."

"The ability to connect web applications to trigger actions in another app after having enriched, formatted, delayed, grouped, and filtered is really valuable for many businesses."

"The product's most valuable feature is automation."

"The solution is a SaaS and does not require a complex setup."

"Zapier handles everything under the sun that you would think you need in automation. It is the most mature integration platform and service on the market."

"The initial setup is pretty easy to do."

More Zapier pros

Cons

"I would like to see the dashboarding and reporting processes improved."

"The management dashboard in the solution is an area with shortcomings that needs improvement."

"A limitation is that their cloud presence is only in North America and Europe."

"It is tedious to make a tailor-fit function."

"Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations."

"The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities."

"From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems."

"I think that this solution should have more apps connected to it."

"I would like to see them improve the Quickbase integration. Currently, it only allows triggering actions when records are added, but it would be more useful if we could also trigger actions when records are modified or deleted."

"Some recent changes to the solution have made it bulky and not as intuitive to use as it previously was."

"System-to-system is fine, but when it comes to system-to-user, where Zapier is helping to communicate to a user, that's a one-way communication. If that user has to perform some action on that notification, the action isn't handled by Zapier. So there's no way to orchestrate that and it's very cumbersome."

"The user interface for Zapier could be improved. It also takes some time to sync the data between different environments."

"Zapier could be a little faster, but that might not be possible. I would encourage Zapier to make more API endpoints for each application"

"The pricing of the solution is quite expensive."

"The pricing could be a little cheaper."

More Zapier cons

Pricing and Cost Advice

"Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."

"Workato is an expensive solution."

"On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

"It's very straightforward licensing. There's only one cost you have to pay, and if you want a relevant pricing plan, I think you have two or three different models or packages which include the number of notifications or Zaps, as they call it, that you can program."

"Think your Zaps through to make sure you don't use more Zaps than you need."

"It's very affordable."

"Zapier's price is good."

"The least expensive plan is $24 a month, and you can go all the way to $800 a month if you're a huge company using many tasks."

"The product is reasonably priced."

"There is a free plan that is, of course, limited. However, it allows you to understand and check true scenarios for a while."

"Zapier is a paid service. Its license renews monthly, and Zapier will downgrade your subscription to the free version when your credit card doesn't have funds. That significantly impacts your service because everything halts completely. Zapier doesn't have any hidden costs."

More Zapier pricing and cost advice

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Use our free recommendation engine to learn which Integration Platform as a Service (iPaaS) solutions are best for your needs.

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

41%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Computer Software Company

22%

University

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Workato?

Workato is low code, intuitive, and easy to use.

See all answers

What needs improvement with Workato?

Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations. Workato's licensing model is a bit co...

See all answers

What is your primary use case for Workato?

We use Workato for iPaaS, which is like a middleware enterprise service bus. We use it for transformation, quick data migrations from one platform to another, and building connectivity. It's got ov...

See all answers

What do you like most about Zapier?

The product's most valuable feature is automation.

See all answers

What is your experience regarding pricing and costs for Zapier?

The pricing is suitable. It's not cheap, but not expensive.

See all answers

What needs improvement with Zapier?

The pricing could be a little cheaper.

See all answers

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Oracle Integration Cloud Service vs Workato

Compared 8% of the time

SAP Process Orchestration vs Workato

Compared 7% of the time

Fivetran vs Workato

Compared 6% of the time

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Compared 24% of the time

AWS Glue vs Zapier

Compared 20% of the time

Alteryx Designer vs Zapier

Compared 14% of the time

MuleSoft Composer vs Zapier

Compared 11% of the time

Fivetran vs Zapier

Compared 8% of the time

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Product Reports

Buyer's Guide

Workato

October 2024

Download Workato product report

Buyer's Guide

Zapier

October 2024

Download Zapier product report

Learn More

Workato

Zapier

Overview

Named a Leader in iPaaS for Dynamic Integrations by Forrester, Workato is a modern automation and integration platform. With its enterprise-grade capabilities, you can seamlessly integrate and orchestrate workflow automation across cloud and on-premise applications, files and databases without coding.

The Workato team comes from a deep background in building integration products and will continue to expand and change the automation and integration space.

Start your 30-day free trial here.

Zapier is a tool for primarily non-technical users to connect together web apps.

An integration between two apps is called a Zap. A Zap is made up of a Trigger and one or more Actions or Searches.

Whenever the trigger happens in one app, Zapier will automatically perform the actions or searches in another app in order.

Zaps are very lightweight and easy to set up. Zaps do not import or export old data (they only operate on new items created after the Zap is enabled). Zaps are also not kept in sync ("two way syncing") after the Zap is triggered.

Zaps are deceivingly simple if you're used to dealing with complex and difficult integrations. Their simplicity is what enables anyone to create them.

Sample Customers

Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute

BuzzFeed, Groupon, Spotify, Columbia University, FOX

Buyer's Guide

Workato vs. Zapier

July 2023

Free Report: Workato vs. Zapier

Find out what your peers are saying about Workato vs. Zapier and other solutions. Updated: July 2023.

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See our Workato vs. Zapier report.

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