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reviewer2507049 - PeerSpot reviewer
Chief Technology Officer at a healthcare company with 10,001+ employees
Real User
Faster and more cost-effective than other solutions
Pros and Cons
  • "The solution's most valuable features are its user interface, ease of implementation, and ease of execution."
  • "In the future, the tool's user interface needs to be refreshed since it seems to be becoming somewhat antiquated."

What is our primary use case?

I use the Zerto in my company for all of our applications built on it. There are around 1,600 applications.

How has it helped my organization?

Zerto has enabled us to move and replicate systems much faster than we ever had before. We could move entire data centers in six months versus what would have taken three years.

What is most valuable?

The solution's most valuable features are its user interface, ease of implementation, and ease of execution.

Zerto's near-synchronous replication works. I work in the healthcare industry, where systems have to be up and working and are mission-critical, and Zerto is a part of that journey.

I have used Zerto to help protect VMs in your environment.

Zerto is an effective tool for bringing systems back at a pace. The limiting factor in Zerto is sometimes the application, but it has certainly allowed us to deliver more streamlined SLAs to our business.

In terms of comparing the speed of recovery of Zerto versus the speed of recovery with other disaster recovery solutions that I have used, I can say that my company moved from an old Commvault-based solution to a Zerto-based solution since the latter was far superior to the former.

Based on my usage or evaluations of other solutions, I would compare the ease of use Zerto provides with a product named Commvault. Compared to Commvault, Zerto is faster and more cost-effective.

What needs improvement?

Zerto can reduce its price.

In the future, the tool's user interface needs to be refreshed since it seems to be becoming somewhat antiquated.

Buyer's Guide
Zerto
March 2025
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For how long have I used the solution?

I have been using Zerto since 2017.

What do I think about the stability of the solution?

The tool has been 100 percent stable for our company. In reality, the tool has been up since 2017.

What do I think about the scalability of the solution?

I have not seen any problems with the product's scalability, especially since we run 1,600 applications with it. There don't seem to be any problems with scaling up.

How are customer service and support?

The solution's technical support is excellent. The tool's technical support team is responsive, easy to get a hold of, and kind, and the team also listens. I rate the technical support a nine out of ten. For me, to rate the support team ten out of ten, in a perfect world, there are more SLAs at fixed times.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Commvault. My company chose Zerto because it was modern and easy to implement, and the demonstrations we saw indicated that it should be part of our organization's future.

How was the initial setup?

The product's ease of setup made things straightforward, especially with good customer support, and backup when trying to get it all implemented.

My company uses the hybrid cloud services offered by GCP but hasn't added Zerto to it. My company also uses AWS and Microsoft Azure, but we haven't added Zerto to it.

What about the implementation team?

For the setup phase, my company bought some professional services because, obviously, my team hadn't had training, but now they are trained. My company bought some professional services, and my team got some hands-on training, so we now run the system in-house. I believe that Zerto's team should receive more training about the tool. I rate my experience with the tool's system integrator, WWT, as seven out of ten.

What was our ROI?

It offers more cost-avoidance than the return on investment, although the return on investment is possible to a certain extent.

What's my experience with pricing, setup cost, and licensing?

At the time I had purchased the product, the pricing was fair and reasonable. Over the years, costs have certainly gone up, which makes it hard for healthcare companies to use the solution.

What other advice do I have?

I believe that Zerto's team should have more training.

I rate the tool a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2506590 - PeerSpot reviewer
Senior Vice President and Chief Information Technology Officer at a healthcare company with 1,001-5,000 employees
Real User
Always works, is good for our business use case, and is easy to set up
Pros and Cons
  • "The customer service and support are very good. Every time we have problems, they're ready to help us."
  • "There is room for improvement in the upgrades."

What is our primary use case?

We use Zerto for data and disaster recovery replication. 

How has it helped my organization?

From time to time, we have to go look at the DR environment. Every time we go there, Zerto application always works. That's a benefit. 

Zerto's near-synchronous replication works. The value for our business case is okay. 

Zerto's near-synchronous replication is important for healthcare, but not as much because we have time to recover data.

Zerto helped protect VMs in our environment, just for the DR.

Our RPOs are not very aggressive. So, Zerto works just fine for us. 

What is most valuable?

It's very easy to set up. Up until now, even with an old version, it always worked fine.

What needs improvement?

There is room for improvement in the upgrades. We are planning an upgrade now, and it seems that it's not straightforward.

In future releases, I look forward to the security feature.

For how long have I used the solution?

We have been using Zerto for more than five years.

What do I think about the stability of the solution?

Stability is very good. We have complaints about stability.

What do I think about the scalability of the solution?

We haven't had issues with scalability. When we add VMs, we just buy additional licenses.

How are customer service and support?

The customer service and support are very good. Every time we have problems, they're ready to help us.

They're always available and very knowledgeable. 

They need to be on-site. That would make them a ten on ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have only used Zerto. 

How was the initial setup?

It was very easy to deploy. There wasn't a lot of configuration needed to get the syncing working.

It is an on-premises deployment.

What about the implementation team?

We used HPE Services. Our experience with them was very good. 

What was our ROI?

We have seen ROI. Several times, we needed to recover, and we were able to go to Zerto.

What's my experience with pricing, setup cost, and licensing?

The pricing, setup, cost, and licensing are comparable to other solutions. Zerto is not more cost-effective.

Which other solutions did I evaluate?

We looked at Veeam. They're very similar. We already had the skills for Zerto, so we decided to stay with it.

We decided to stay because we have not had any problems with it, and moving to another solution doesn't make sense for us. 

What other advice do I have?

I would rate it an eight out of ten. The version we have doesn't have security yet, so maybe the next version will get a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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March 2025
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reviewer2507004 - PeerSpot reviewer
Manager at a comms service provider with 10,001+ employees
Real User
Good migration capabilities, fast and reliable
Pros and Cons
  • "The migration capabilities are very good."

    What is our primary use case?

    We plan to use Zerto for migrating our external customers from their private data centers to our data center and Zerto's application services or other cloud services.

    How has it helped my organization?

    Zerto has improved our migration capabilities. Before Zerto, we used other applications, but they had some limitations in terms of platform compatibility. With Zerto, we have platform freedom and can migrate any customer to our data center.

    What is most valuable?

    The migration capabilities are very good. The platform flexibility allows us to migrate customer resources and virtual machines from any platform, like Hyper-V or VMware, and it's fast and reliable.

    For how long have I used the solution?

    We're in the process of a proof of concept. It's been about three or four months.

    What do I think about the stability of the solution?

    The stability is strong and reliable. 

    What do I think about the scalability of the solution?

    It's scalable.

    How are customer service and support?

    We will provide support with the help of HPE or Arlanje. We are just preparing that model.

    The customer service and support are very helpful. Whenever we ask something, they respond very fast and quick. Their technical knowledge is really good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Zerto is faster and more reliable. In the POC process, we compared it with other technologies and brands, and Zerto is very nice.

    We compared it to Veeam. 

    We still use our previous solution. In fact, we are not replacing that solution. We are just enriching our replication products with Zerto.

    Zerto is more user-friendly.

    How was the initial setup?

    It was easy and fast. The point is, it's really easy.

    What about the implementation team?

    We used a consultant. The experience was very nice. They were very helpful.

    What was our ROI?

    It's very new for us, so we don't have that information yet.

    Which other solutions did I evaluate?

    We evaluated Acronis, Veeam, and Commvault. We chose Zerto for two reasons. 

    • First, our customers want it. They always ask if we do replications with Zerto. 
    • Second, we compared it with other products. 

    Zerto is user-friendly, fast, and reliable. We wanted to improve our replication cycle. 

    It's also platform-free. I can migrate resources from my customers' on-premises data centers, public clouds, and other cloud service providers' data centers to my data center. That's the biggest advantage for us.

    What other advice do I have?

    Up to now, I would give it an eight out of ten. It's platform-free, which is the most important thing for us. 

    It's also easy to use, fast, reliable, and the replication process is really nice.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Manager, Server Operations at a manufacturing company with 10,001+ employees
    Real User
    Speed of recovery is simple and amazing compared to other disaster recovery solutions
    Pros and Cons
    • "We use the solution for one-to-one replication from data center one to data center two, from server one to server two, or from the cloud to on-premises."
    • "The new licensing model didn't work out for us because we used one-to-one replication."

    What is our primary use case?

    We use Zerto to replicate critical VMs between data centers. We also use it to do local replication whenever the servers do not have shared storage. We have recently used it to migrate some workloads from Azure down to our on-premises data center.

    How has it helped my organization?

    Zerto has improved our organization by simplifying everything because the storage is agnostic. We used SRM (Site Recovery Manager) from VMware, and it's very tied to the storage, and it has to be the same storage on both sides. The whole replication is at the storage level unless you use vSphere in the middle, which defeats the purpose. This is data storage, and you can use it if you can see it, which is very convenient.

    What is most valuable?

    We use the solution for one-to-one replication from data center one to data center two, from server one to server two, or from the cloud to on-premises.

    We have used Zerto to help protect VMs in our environment, and its overall effect on your RPOs has been fantastic.

    The speed of recovery with Zerto is simple and amazing compared to other disaster recovery solutions.

    I have previously used Site Recovery Manager.

    We chose to use Zerto because of the RPO and because we wanted to eliminate the dependency on storage. Everybody on my team is familiar with the tool, and it's easy to use.

    What needs improvement?

    The new licensing model didn't work out for us because we used one-to-one replication. The other problem is that the Linux appliance is not available for everybody, and you must have a certain license. It's very important for us that if, at some point, those servers get compromised, or that server gets patches, I don't want to rely on Windows to protect Windows.

    You want this hardened appliance to protect our critical workloads. If they can make that available from version one, it shouldn't matter what license you have. This is the best way to do it, and we are going to deprecate Windows support.

    For how long have I used the solution?

    I have been using Zerto for five to six years.

    What do I think about the stability of the solution?

    Besides running it on Windows, Zerto is a stable solution.

    What do I think about the scalability of the solution?

    If they need more space, they grab it. If you move the SLA or want to keep more logs or history for the DVR function, you have to check everything before making your claim.

    How are customer service and support?

    The solution’s technical support is very good.

    How was the initial setup?

    The solution's deployment is very easy.

    What other advice do I have?

    Overall, I rate the solution a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Justin Ritchey - PeerSpot reviewer
    Senior Systems Management Analyst at a healthcare company with 10,001+ employees
    Real User
    Top 20
    Used to move servers and VMs between data centers
    Pros and Cons
    • "We use the solution to move servers and VMs between data centers."
    • "You can back up VMs but can't back up individual objects, like email objects, which could be improved."

    What is our primary use case?

    We're using Zerto to move services between our on-premises data centers and Azure environment.

    How has it helped my organization?

    Zerto has really helped us streamline migrations to new hardware or other data centers.

    What is most valuable?

    We use the solution to move servers and VMs between data centers. Thankfully, we don't have to use it a lot for DR. 

    I love Zerto's near-synchronous replication. It's better than other applications that we tried. This near-synchronous replication is super important to our organization because we don't want to lose any data.

    We're now trying to do disaster recovery (DR) in the cloud with Zerto. We haven't had any real use cases, but we're piloting it. It's pretty important to our organization to have DR in the cloud because we're in a very rural area where we don't have a lot of redundancy. So, it's important to have the scalability of Azure where we don't have it.

    We use Zerto to help protect VMs in our environment, which is our primary use case. Our RPOs are pretty short. We can roll over a data center in 30 to 60 minutes if we have to. It's pretty quick, and we could turn everything around.

    We looked at VMware's SRM but decided not to go with it.

    We chose to use Zerto because the RTOs and RPOs were a lot faster with it.

    Compared to other solutions, Zerto is really easy to use, and its interface is really nice. It's really easy to set up the replication groups in Zerto.

    What needs improvement?

    We're struggling a little bit now with the appliance migration with version ten.

    Zerto could make some small improvements with some of the newer features. You can back up VMs but can't back up individual objects, like email objects, which could be improved.

    For how long have I used the solution?

    I have been using Zerto for about seven years.

    What do I think about the stability of the solution?

    The solution's stability is very good. We haven't had any stability issues with Zerto.

    What do I think about the scalability of the solution?

    Zerto can go bigger than our environment, so I think it has good enough scalability.

    How are customer service and support?

    The solution's technical support is pretty good. Since we haven't had a lot of issues with the tool, we don't really use the support much. The cases we've opened have been resolved quickly by the support team. The support team seems knowledgeable and quick.

    I rate the solution's technical support an eight or nine out of ten.

    How would you rate customer service and support?

    Positive

    What about the implementation team?

    We have Zerto deployed in our on-premises data centers and for Azure VMware and Azure native so that we can switch between them. The solution's deployment is really easy. You just deploy the main tool and then tie it into your virtual environments.

    What's my experience with pricing, setup cost, and licensing?

    Zerto's pricing was not that bad. I think it's gone up since we went live and added the cloud options now that we are an enterprise. The solution is expensive, but it's worth the price.

    What other advice do I have?

    We use both public and private clouds to deploy the solution.

    Overall, I rate the solution an eight or nine out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Support Engineer at BIOS Middle East
    Real User
    Top 20
    Helps block unknown threats, ensures minimal downtime, and fast recovery times
    Pros and Cons
    • "Zerto's user-friendliness is valuable."
    • "It would be great if Zerto could automate replication more."

    What is our primary use case?

    We use Zerto for replication.

    We implemented Zerto to help with the high bandwidth required for the live application replication.

    How has it helped my organization?

    In my minimal experience with Zerto, the near synchronization replication is good.

    Zerto does a good job of blocking unknown threats and attacks.

    Its easy-to-use application server has helped our organization improve its bandwidth.

    Zerto has made disaster recovery in the cloud much easier for us than in physical data centers.

    We've seen significantly faster recovery times compared to other recovery tools we've used, like Carbonite.

    Zerto makes it much easier for us to conduct and manage our DR testing.

    The replication feature ensures minimal downtime during disaster scenarios.

    Zerto's failback capability automatically recovered one of our live applications after it disconnected.

    Zerto helps us monitor our disaster recovery.

    What is most valuable?

    Zerto's user-friendliness is valuable. It's easy to use.

    What needs improvement?

    It would be great if Zerto could automate replication more.

    For how long have I used the solution?

    I have been using Zerto for four months. I joined the company when they were already using it.

    What do I think about the stability of the solution?

    I would rate the stability of Zerto ten out of ten.

    How are customer service and support?

    The technical support is good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I also use Carbonite but Zerto offers faster speeds.

    How was the initial setup?

    The deployment of Zerto took a few weeks.

    What other advice do I have?

    I would rate Zerto nine out of ten.

    We have over 300 clients using our web applications.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    reviewer1953303 - PeerSpot reviewer
    Manager of IT Technical Operations at a non-profit with 201-500 employees
    Real User
    Top 20
    Easy to set up and use, offers reliable performance
    Pros and Cons
    • "It works really well. It's simple to set up and works well. Moreover, disaster recovery to the cloud to our organization is very important. We actually had to use it three years ago, and it worked out well for us."
    • "When we migrated to new virtual infrastructure, we had to set up Zerto all over again. And that took a long time. It would be nice if Zerto had some sort of migration tool where you could migrate all of your virtual machines to a new infrastructure without having to set up Zerto all over again."

    What is our primary use case?

    We use Zerto to replicate all of our production solutions. We replicate to cloud storage.

    How has it helped my organization?

    Zerto works really well. It's simple to set up and works well. Moreover, disaster recovery to the cloud for our organization is very important. We actually had to use it three years ago, and it worked out well for us.

    It replicates a lot quicker than what we were using previously. We did see a reduction in the time it takes to replicate. We were using SAN replication, and Zerto works in about a quarter of the time.

    We use Zerto to protect our VM environment. 

    What is most valuable?

    Zerto works reliably and that is simple to set up and manage.

    Moreover, Zerto's Near Synchronous Replication is fast. It lets you recover to a very short point in time, so you don't lose anything. It's really important because we don't want to lose any of our data. We want to be able to recover as much as we can. So this feature helps us do that.

    Overall recovery time objective (RTO) with Zerto is really good. It's within seconds for us.

    What needs improvement?

    When we migrated to a new virtual infrastructure, we had to set up Zerto all over again which took a long time.

    It would be nice if Zerto had some sort of migration tool where you could migrate all of your virtual machines to a new infrastructure without having to set up Zerto all over again.

    For how long have I used the solution?

    I've been using Zerto for about four and a half years.

    What do I think about the stability of the solution?

    It works really well. We rarely have any sort of issue with it. You just set it up and it does its thing.

    What do I think about the scalability of the solution?

    We are a smaller environment, but it seems like it would work well for much larger organizations too.

    We protect 36 virtual machines right now.

    How are customer service and support?

    The customer service and support are really good. They reply quickly and they usually resolve the issue in a very short time frame.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We looked at Veeam, Veritas, and some other storage-level replication solutions. We chose Zerto because it was just simple to set up and had good reviews. It works well and is pretty simple to use.

    How was the initial setup?

    The initial setup is pretty simple. We had it set up and replicating in about three hours. It's really quick to set up and works pretty simply.

    What was our ROI?

    We definitely have seen a return on investment from Zerto. We were able to recover from an incident that would have been a lot more serious without Zerto.

    Without Zerto, our organization would have lost several million dollars in financial damages from data loss.

    What's my experience with pricing, setup cost, and licensing?

    The solution is a bit pricey for sure. But the licensing is simple to understand, which is good.

    Which other solutions did I evaluate?


    What other advice do I have?

    Overall, I would rate the solution a nine out of ten. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    reviewer2191422 - PeerSpot reviewer
    Sr Project manager at a tech vendor with 10,001+ employees
    Real User
    Runs behind the firewall to help block unknown threats and attacks
    Pros and Cons
    • "Our RTO is quick, and we can recover five to ten terabytes of data within minutes of a failover."
    • "Zerto's effect on our RPO can be improved."

    What is our primary use case?

    We use Zerto for disaster recovery purposes. We do not use Zerto for backups, only for the redundancy of the data center.

    How has it helped my organization?

    Zerto uses a rapid user interface that is user-friendly. Zerto's Near Synchronous Replication is helpful for our 12,000 servers.

    Zerto runs behind the firewall to help block unknown threats and attacks. 

    The solution has improved our RTO and we rarely experience any issues during failovers. We use Zerto on-premises and Azure for the cloud. We have a very good RTO whenever we have a failover from Zerto to the cloud.

    Zerto reduced our downtime by approximately 15 percent by increasing our recovery speed. Zerto also helped our organization's disaster recovery testing by reducing the time it takes to bring up virtual machines on the DR side to 15 minutes.

    Because Zerto's GUI is user-friendly, it is easy to execute a failover, so we require 1/3 of the employees to perform the task during recovery situations.

    What is most valuable?

    Our RTO is quick, and we can recover five to ten terabytes of data within minutes of a failover.

    What needs improvement?

    Zerto's effect on our RPO can be improved. When we have a VPG, we typically have multiple VMs and more than ten terabytes of data. This can cause long failover times due to data limitations, and sometimes the VPG can become full.

    The technical support response time could also be improved. We often have to follow up multiple times to get a response, and when we do get a response, it is not always from the correct person who can handle our case.

    For how long have I used the solution?

    I have been using Zerto for five years.

    What do I think about the stability of the solution?

    Zerto is stable.

    What do I think about the scalability of the solution?

    Zerto is scalable. We have around 3,000 people that use Zerto in our organization. Zerto is deployed in multiple environments and multiple databases in two countries.

    How are customer service and support?

    The technical support's response time is slow.

    How would you rate customer service and support?

    Neutral

    What was our ROI?

    We have seen a return on investment with Zerto.

    What's my experience with pricing, setup cost, and licensing?

    Zerto is more cost-effective than Azure.

    What other advice do I have?

    I give Zerto an eight out of ten.

    We wanted a solution that would help us reduce our recovery time objective, and Zerto does just that.

    We use VPGs to maintain data consistency in our environment. We do this by placing multiple servers in a single VPG, which belongs to the same application or database.

    Zerto can recover data quickly when the data size is under ten terabytes. However, recovery can be slow for data sizes that exceed ten terabytes.

    The distance of our data transfers will affect the RTO. Data transfers within one region will be quicker than those across multiple regions.

    We also use Azure Cloud and are currently migrating Zerto to the cloud. Both use a GUI interface and both have good failover tests.

    I recommend Zerto but it does have data limitations when using a single VPG.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: partner
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    Buyer's Guide
    Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
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    Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.