We use it for storage and replication. In our organization, our team is responsible for the disaster recovery process.
IT Linux System Engineer at a financial services firm with 5,001-10,000 employees
Enables us to recover virtual machines to a specific point in time, and test recovery for more machines with less staff
Pros and Cons
- "The replication and recovery features are the most valuable... On two occasions, other departments in our organization reported issues with specific virtual machines. We used the checkpoint feature of the Zerto to enable the recovery of those machines to a point that was a few minutes prior to the problem."
- "We had some issues with replication, especially on Linux, but we have already resolved them."
What is our primary use case?
How has it helped my organization?
Before, we were able to test about 16 virtual machines in production. Now, we can do the same exercise with 180 virtual machines, in less time. And previously, we needed our whole team to execute the manual process with Hitachi. Now, we use half that number of personnel in this exercise.
The speed of recovery is definitely better with Zerto versus the previous mechanisms we had. It has helped to reduce downtime without a doubt. On two occasions when we used Zerto for recovery, we reduced the downtime by about 80 percent.
We had an issue with change configurations in a database and we couldn't roll back those changes. We used Zerto to recover the state of the virtual machines to 10 minutes before the changes.
It has also exceeded our expectations when it comes to RTO.
What is most valuable?
The replication and recovery features are the most valuable. We have been able to recover files with Zerto. First, we enable the virtual machines on the recovery site and then we navigate to find the file that we need. On two occasions, other departments in our organization reported issues with specific virtual machines. We used the checkpoint feature of the Zerto to enable the recovery of those machines to a point that was a few minutes prior to the problem.
It's an excellent tool for the replication of VMs.
What needs improvement?
We had some issues with replication, especially on Linux, but we have already resolved them.
I would like them to enable more backup configuration features. I'm not sure if Zerto can give us immutable files for ransomware protection. That could improve the backup.
Buyer's Guide
Zerto
February 2025
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Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,164 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Zerto for about two years.
What do I think about the stability of the solution?
The stability gets a high grade from me. I don't recall any issues.
What do I think about the scalability of the solution?
Our principal site is located in one city and the recovery site is in another city. They are connected by an extended LAN.
In terms of scalability, it is good because, on the two occasions that we have done the upgrade process, they were "hot," meaning we didn't need to turn off our servers and that's very important for us. We always have our tools available.
How are customer service and support?
We have opened cases on several occasions for update processes and for issues that we had at a moment when we were doing an exercise and replicating a VM to the recovery site. Their response was immediate and they were very efficient in coming up with resolutions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We didn't have any previous backup solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little more expensive in comparison to other tools.
Knowing the backup options that Zerto has, we could be using it to back up our entire company's virtual machines, but we are just using its replication and backup for some virtual machines, but not all of them. That's because we are limited in terms of our license. We are only replicating about 30 percent of our virtual machines, those that have been identified as the most important for the organization.
Which other solutions did I evaluate?
We checked out Veritas Risk Advisor and Veeam.
What other advice do I have?
It is meeting our RPO expectations and we are happy with the RPO.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Engineer at Total Quality Logistics
Is easy to use and makes migrations seamless
Pros and Cons
- "The feature I've found most valuable so far has been the ability to migrate the VMs from Hyper-V and Citrix Hypervisor. It's made our migration seamless. In the beginning, we were looking at freeware tools, and it was just a massive headache. Zerto solved a lot of the roadblocks that we'd run into in the past."
- "I had to have my colleague contact technical support because we had an issue where VMs in VMware were getting blocked, and we weren't able to delete them."
What is our primary use case?
In the past, we were predominantly using Citrix Hypervisor in the Hyper-V shop. Now that we've moved to VMware, we utilize Zerto to move those VMs from Hyper-V and Citrix Hypervisor over to VMware.
We're also looking at utilizing it for our DR site to be able to push up those VMs to the remote site in the case of a DR situation.
How has it helped my organization?
Zerto improved our organization by giving us flexibility back with migrating VMs, and I look forward to the future when we utilize it more for DR situations.
What is most valuable?
The feature I've found most valuable so far has been the ability to migrate the VMs from Hyper-V and Citrix Hypervisor. It's made our migration seamless. In the beginning, we were looking at freeware tools, and it was just a massive headache. Zerto solved a lot of the roadblocks that we'd run into in the past.
We've been able to set up a set schedule of moving certain VMs on certain dates, and we've been pretty confident that it's going to go smoothly without interruptions.
When you compare the ease of use of Zerto with those of other solutions, Zerto is much easier to use. It's idiot-proof. You don't have to be super technical to be able to be successful with the product. This is nice because you can delegate some of the tasks to the service desk. For example, you could have them handle the migrations, which would free up your engineering team to be able to spend time on more important projects.
Zerto helped reduce downtime every week. We have VMs that run in Hyper-V every week, and at night, we shut them down and migrate them over to VMware. The whole process takes under an hour, so these VMs are only offline for maybe an hour at the absolute most, which has been really helpful.
I believe 15 minutes of downtime is equivalent to a million in cost. So, it would probably cost our organization four to five million per hour of downtime.
What needs improvement?
I had to have my colleague contact technical support because we had an issue where VMs in VMware were getting blocked, and we weren't able to delete them.
For how long have I used the solution?
The company as a whole has been using it for about six months now, and I've been using it for three months since I joined the company.
What do I think about the stability of the solution?
I've been pretty impressed with Zerto's stability. I haven't had any weird issues with the UI or with the migration aspect of it. It's been pretty rock solid.
What do I think about the scalability of the solution?
Since I started, we've more than doubled our server capacity, and Zerto has been able to keep up just fine. So, it's definitely scalable, and we're looking to increase capacity by another 25% or 50%. I'm pretty confident that Zerto will be able to keep up with it.
How are customer service and support?
I had to have my colleague contact technical support because we had an issue where VMs in VMware were getting blocked, and we weren't able to delete them. The whole issue was resolved in less than three days, which means that the technical support is probably pretty good to be able to get the issue sorted out so quickly.
Which solution did I use previously and why did I switch?
I've tried to use Veeam for migration, and it's not really built for that. There was also a freeware solution. It worked okay, but we tended to run into some weird issues, specifically with EFI and regular BIOS VMs; these VMs weren't really translating properly to VMware.
What's my experience with pricing, setup cost, and licensing?
I've been told that when they originally got the quote, it was a little bit of a sticker shock. However, now that we've actually been using it for six months, I've been told that the investment was well worth it.
What other advice do I have?
On a scale from one to ten, I would give Zerto a ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zerto
February 2025
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Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,164 professionals have used our research since 2012.
Network Administrator at a financial services firm with 51-200 employees
Easy to set up and use with a nice GUI, good support, and the automated failover works well
Pros and Cons
- "Zerto is extremely easy to use. You set it and forget it."
- "The reporting could be improved in terms of the reports that you can show to auditors to prove that you have done the testing. I provide the reports that it generates now but, it would be great if, at the end of a DR test, it would generate a report of everything that Zerto did."
What is our primary use case?
Zerto runs on a Windows Virtual Server and we have it installed at two sites. There is the production site, as well as the failover DR site.
We use this product almost exclusively for disaster recovery. It is responsible for the automated recovery of what we deem to be our mission-critical servers.
How has it helped my organization?
In terms of its ability to provide continuous data protection, this is a product that I trust. We test it quarterly to make sure that what the dashboard is telling us is correct. But, I've used it long enough to know that when I see the dashboard telling me that the virtual protection groups (VPGs) health are all green, then things are working correctly. Our average RPO is usually somewhere between three and 10 seconds.
We used to perform a disaster recovery test once a year, and it was painful because everything was manual. Now that we do it quarterly, we're able to provide management with reports of the tests, which not only makes management happy but also makes various governing bodies happy. We're a financial advisory firm, so it's the SEC that oversees us. That said, I'm sure this holds true in many industries. It allows you to have the reports to prove that you've done the tests. We don't have to ask them to take our word for it.
When we need to failback or move workloads, Zerto has absolutely decreased the time and number of people that are required to do so. For example, if I just want to test and prove that the network is up, it's something that I can do by myself. If I want to have people log in and test applications and stuff like that, I would need additional people. However, it has a built-in test function, so it will create a complete test network that you can run workloads on to show that the tests are successful. Afterward, you can delete the network and you're back just running, waiting for the next time you want to do that. In a situation like this, using Zerto saves eight hours or more and I can set it up and test it on my own unless I want people actually testing applications.
Thankfully, we have not had to use this product to recover from a ransomware attack or other disaster, but it would absolutely work in that case. By replicating the data, if ransomware were to hit the production side, it most likely would not also lock the disaster recovery side. This means that we would certainly be able to bring it up from there. Alternatively, it lets us pick points in time, so we can just go back to the moment in time before the ransomware happened. In a situation like this, I can't say that it would take fewer people but it would take fewer hours.
What is most valuable?
The most valuable feature is the automated failover, as it allows us to get the essential servers up at our DR site with little intervention.
Zerto is extremely easy to use. You set it and forget it.
It has a nice graphical interface.
What needs improvement?
The reporting could be improved in terms of the reports that you can show to auditors to prove that you have done the testing. I provide the reports that it generates now but, it would be great if, at the end of a DR test, it would generate a report of everything that Zerto did.
This would include details like what systems were up. Currently, that's not how the report reads. You would have to be an IT person to read the current reports that it produces. I would like for them to be the type of reports that I can put in front of an auditor or the president of our firm that would make sense to them, without me having to interpret and explain the results.
For how long have I used the solution?
We are in our seventh year of using Zerto.
What do I think about the stability of the solution?
Stability-wise, this solution is rock-solid. If it fails, it's not going to be Zerto that fails. It's going to be either that your storage has failed or the bandwidth, or connectivity, is not there. I don't see a way where Zerto would be the culprit in a failure-type instance.
What do I think about the scalability of the solution?
Our company is fairly small and the entire firm relies on it. That said, only one person actively uses it. We have three or four IT staff but Zerto has always been my responsibility.
In terms of scalability, I bet it would be no issue whatsoever. It's licensed according to the virtual machines that you want to protect. The only limitation of the scalability would be how deep your pockets are because it's going to be license costs.
We're a registered financial advisory firm, and we are growing. In the past year to 18 months, we have grown from approximately 52 employees to 70 employees. Everybody relies on it because if we have a disaster recovery type of situation, then everybody is going to expect to be able to work.
It is still a very small number of IT staff, so I can see that as we hire more IT staff to support a larger user base, we will certainly have more users. At least, I hope not to be the only one responsible for this solution as we grow.
How are customer service and support?
I would rate the technical support a ten out of ten.
Which solution did I use previously and why did I switch?
Prior to Zerto, we used VMware Site Recovery Manager (SRM). We switched because it requires a lot of manual upkeep, and there is no automation involved unless you write the scripts. There are lots of freeware sites where you can download scripts, but aside from that, we were spending a lot of time manually writing scripts and maintaining everything. This was really counterproductive for the amount of time we had available in a day.
Essentially, SRM was replaced because of better interface automation and ease of use.
How was the initial setup?
The setup is very easily done because you tie it into your VMware vCenter. When you put in your credentials, it will recognize everything on your networks. It will recognize storage, whether it be cloud-based or as in our case, at another data center. Once you have those defined, it's just a matter of creating groups that you want to recover, server-wise.
The reason that you would want to do it in groups is that you can set it up in the automation such that it will bring up groups in a certain order. That way, you have a network where the domain controllers come up in the first group, and you can automate stuff from there.
Seven years ago, when I first started to use it, I found it more difficult. I wouldn't say that it was complex but they have certainly made improvements over the years. Where it stands now, if I had to set it up from scratch, I could probably do it in about an hour. Of course, that is because of the way I know the application but in terms of how they have changed the setup, it is certainly more user-friendly than it was compared to where it started.
I remember running into a couple of issues during the deployment, and I contacted their support. They were fantastic and helped me get through it. They made sure that all of my questions were answered, and that it was up and running how we intended it to be used. A lot of it probably had to do with me being a novice at that point, in terms of using the application.
It was a multi-site deployment, with a production site and a DR site, with dedicated storage for each. We have changed the storage that it uses over the years and if I had to do it again, I would use another vendor for storage. A lot of the issues that we ran into were related to the initial storage that we used, as opposed to Zerto issues, even though it was Zerto support that helped me fix them.
Overall, the deployment was fairly easy. Not because everything went great, but because of the combination of the application being pretty well-written and the support. I would rate the deployment an eight out of ten.
What about the implementation team?
I deployed Zerto with the help of a consultant, contacting support as we needed to. The consultant was NetGain Technologies and they're based out of Lexington, Kentucky. Their service was phenomenal and I would use them again in a heartbeat for this type of deployment. Ultimately, any issues that we ran into boiled down to some issues with the storage we chose to run it on.
I am responsible for the maintenance.
What was our ROI?
We have absolutely seen a return on investment in terms of the manhours that have to be put into maintaining and testing this type of product. Thankfully, we have never had to use it in a true DR situation. However, I can guarantee that if something were to happen, even beyond the manhours and ease of automation, that it would pay for itself.
Our network infrastructure runs pretty smoothly most of the time. That said, Zerto has helped us to reduce downtime by approximately 20%. It is difficult to equate this with a monetary value because we have to consider what happens when a client misses a trade or cannot get a hold of their portfolio manager.
If it were an outage of a couple of hours then the person might pay a little more or a little less for a stock that they were trying to purchase. Overall, however, it is difficult to estimate. We aren't a day trading-type firm, so ultimately, I'm not sure that a short outage has any effect on our revenue stream whatsoever.
What's my experience with pricing, setup cost, and licensing?
As a small company, we own the smallest license that Zerto offers, which is 15 VMs. I've not had to contact them or my reseller about purchasing additional licenses or to find out how much they cost.
Which other solutions did I evaluate?
We spoke with VMware to see what their pipeline was for upgrades or changes to Site Recovery Manager and we also looked at both Cohesity and Rubrik.
I like the separation of the software and the storage, whereas some of those other products are all-in-one. You're buying the software and storage together on the same platform. This means that the scalability would be different.
Sometimes, this is a case of adding shelves for storage. In that situation, for example, you have to start taking the data center rack space into account. Whereas with Zerto, it lets us build upon hardware we already had, even though we use dedicated storage.
What other advice do I have?
Version 9 of this product is out. However, we have not yet upgraded. We're not leveraging the cloud the way a lot of companies do these days, and I know from the release notes that I've read that most of the new features are related to the cloud. There's not a lot of research and development being done on physical data centers anymore.
At this point, I'm very happy with where the product sits for my network. We are now just starting to move things to the cloud, which will take place over the next couple of years, so my assessment in this regard may change in perhaps a few years.
At the moment, we don't have plans to use it for long-term retention. We keep about three days' worth of data in Zerto and then it rolls off. We have other systems in place for long-term retention.
My advice for anybody who is looking into implementing Zerto is to do your homework. In the end, this product checks all of the boxes and it's the one that I would go with.
In the way that we use this solution, which I know is not how everybody uses it, we have storage that is specifically used for Zerto and two data centers. The way it works in that scenario, as long the bandwidth is there, meaning some sort of dedicated circuit between the two sites, it's flawless in my opinion.
The biggest lesson that I have learned from using Zerto is that disaster recovery doesn't have to be a giant pain. I certainly used to look at it that way in the past.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT Manager at a insurance company with 201-500 employees
Easy to use with a straightforward interface and menus, and provides excellent analytics, reporting, and monitoring
Pros and Cons
- "Zerto's ease of use is outstanding; it's easy to set up and has a clear interface and menus. The reporting, analytics, and online monitoring are also excellent."
- "Improvements in stability would be welcome; there are some software bugs that can affect RPOs. We want more of a guarantee that we won't lose any of our backups, even in the event of a disaster."
What is our primary use case?
We use Zerto for backups and DR; we back up to a StoreOnce unit and then offsite. We have over 11 servers, including three Oracle servers, one Oracle database, and an Active Directory.
How has it helped my organization?
Before Zerto, we used another solution that caused database crashes and did not offer certainty regarding disaster recovery. Zerto is more configurable and stable.
A DR site reduces downtime, especially with full VM backup and online synchronization. Zerto accomplishes this without affecting network efficiency, as synchronization occurs at specific intervals.
What is most valuable?
Zerto's ease of use is outstanding; it's easy to set up and has a clear interface and menus. The reporting, analytics, and online monitoring are also excellent.
Compared to other solutions, the speed of recovery with Zerto is faster. Our last backup solution, Data Protector, was very slow, but Zerto is rapid even in file retrieval.
The solution helped reduce our organization's DR testing; it's hard to say precisely how much, but Zerto does faster DR testing than other products.
What needs improvement?
Improvements in stability would be welcome; there are some software bugs that can affect RPOs. We want more of a guarantee that we won't lose any of our backups, even in the event of a disaster.
The platform measures the right speed of storage devices and gives an alert on the VPG if there is latency, but the nature of the alert suggests the solution isn't meeting the SLA. However, this shouldn't affect the health status of the backup. It should provide an express report that we should enhance our hardware rather than express latency as a threat to the backup capability.
For how long have I used the solution?
We've been using the solution for two years.
What do I think about the stability of the solution?
The stability is acceptable, we experienced an issue once, but the backup time is speedy.
What do I think about the scalability of the solution?
The solution's architecture supports business owners to expand their disaster recovery capabilities as their infrastructure grows. Additionally, Zerto's ability to integrate with various cloud platforms and on-premises environments further enhances its scalability, offering a flexible and robust solution for organizations with evolving needs.
How are customer service and support?
Customer support is one of Zerto's best aspects; the support is excellent, and we can quickly get through to them. I rate them ten out of ten. The support staff are very kind and always solve a problem. I feel secure knowing I have access to such good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Micro Focus Data Protector and Veeam Backup & Replication. Zerto is easier to use and more straightforward to configure.
Zerto replaced our legacy backup solution, Data Protector. This not only saved on the cost of the old product but also provided more stability and security to our company. We now have a new backup methodology, and it's a significant upgrade.
How was the initial setup?
I carried out the initial setup with support from Zerto, which was very straightforward.
The only requirement for maintenance is monitoring the solution and updating versions.
What about the implementation team?
I have 20 years of experience in IT, so I was well-positioned to carry out the deployment myself, with the assistance of Zerto support.
What was our ROI?
We have seen an ROI with Zerto.
What's my experience with pricing, setup cost, and licensing?
The pricing is slightly above average, but the immediate and comprehensive support makes the price acceptable.
Which other solutions did I evaluate?
We evaluated many other options but found Zerto the best, especially for our HPE environment. It's the most stable and straightforward tool, and even those with limited experience can operate it.
What other advice do I have?
I rate the solution eight out of ten.
I strongly recommend Zerto; I've tried many other solutions, but it's the most stable.
We use the product to help protect VMs in our environment, and regarding RPOs, I carry out the test for them every six months, and it's working correctly.
I advise those evaluating the solution to use it, especially in an HPE environment, as it's fully compatible and easy to manage. There is no requirement for special drivers or configurations.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Aug 28, 2024
Flag as inappropriateSenior admin at a manufacturing company with 11-50 employees
Has a fast recovery time and good near-synchronous replication
Pros and Cons
- "Speed of recovery has been very effective in getting our information back as fast as we're able to get it. The daily backup solution that we use alternatively only allows a single backup versus having continuous backup replication with Zerto, it's a no-brainer."
- "I would like to have more granular notifications for jobs and workloads within the applying case application."
What is our primary use case?
We've used Zerto for file recovery and entire VM recovery.
What is most valuable?
Having a fast recovery time for both of our use cases is invaluable to the business.
The ability to form our backups automatically during the day has saved us, more than a few times.
My impression of Zerto’s near-synchronous replication is very positive. It gets the job done.
Near-synchronous replication is very important for our organization who use a lot of different versions of files across environments and database changes. It's what we do every day and having the functionality of near-instant recovery on entire virtual machines and files is a blessing.
We use Zerto to protect our VMs in our environment. We do daily backups with a different backup management software and having the ability to recover data in under ten seconds has been helpful.
Speed of recovery has been very effective in getting our information back as fast as we're able to get it. The daily backup solution that we use alternatively only allows a single backup versus having continuous backup replication with Zerto, it's a no-brainer.
What needs improvement?
I would like to have more granular notifications for jobs and workloads within the applying case application.
For how long have I used the solution?
We have been using Zerto for around sixteen months.
What do I think about the stability of the solution?
It's pretty stable. The company itself has been around long enough to know they're not going anywhere. The number of clients that use them on a day-to-day basis speaks for itself.
What do I think about the scalability of the solution?
For our environment, scalability does a great job with how it is. It can handle scaling.
How are customer service and support?
Zerto technical support is some of the best around. I know when I reach out to them over the phone or via email, they are there quickly and offer great support.
I would rate them a ten out of ten. Every time I have to call them, they get something ready, very fast, and our issues are resolved quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We still use Veeam.
We chose Zerto because when we started our path with GreenLake, we began looking into other backup utilities and Zerto was highly recommended. After we saw a product demo, we were sold. The demo sold itself very well.
Once the VPG is configured, the automation for backups happens on its own. There's nothing else to do. You can monitor but until you need to recover the files, there's nothing else to do. Zerto is very simple. We enjoy using the product.
The main difference between Veeam and Zerto is that with Zerto, we can get our near-instant recovery window to pull entire virtual machines back from the brink of failure. We might be able to implement more recovery windows for Veeam but from a data storage perspective, Zerto does a great job with deduplication.
How was the initial setup?
We had a third party enable our Zerto configurations. They did a great job. The same VPGs are still running today.
What about the implementation team?
We used an integrator for the setup. We had a good setup. They walked us through any issues we had after the setup.
What other advice do I have?
I would rate Zerto a nine out of ten. There is a network issue that my team is still trying to figure out. Once we take care of it, it'll be a perfect ten.
Zerto should be our primary backup solution but until we can get the network issue resolved, it is relegated as a secondary source. It still does its job. We've used it multiple times for specific cases, and it's always passed with flying colors.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 15, 2024
Flag as inappropriateSystem Engineer at National Indemnity Company
An intuitive, easy-to-use solution that protects us in the event of a disaster
Pros and Cons
- "With Zerto, all you have to do is deploy the executable and start setting things up. So, it was very easy."
- "I need to get up to the latest version so I can move my journals to a particular LUN, saving them with a particular storage altogether, rather than with the virtual machine. This is not available until I upgrade, and I need to upgrade all my hypervisors. This would be something that would be nice to have if it could be used on older versions."
What is our primary use case?
We are replicating all of our production VMs to a DR site. We also have another offsite vCenter that we are replicating to a DR site for protection and eventual testing.
How has it helped my organization?
It makes me feel more comfortable that we have something to fall back on in case of a disaster. We are a large insurance company, so we have a lot of different applications and SQL Servers. We never had a disaster recovery site before, so this will protect us in the event of a disaster.
What is most valuable?
A good, valuable feature is using the preseeded LUNs, when deleting a virtual machine. Then, I put the VPG back to keep track of where I was at, so I don't have to replicate everything. Instead, I just preseeded LUNs since it needs less replication time.
It is fairly intuitive and easy to use.
You can go back fairly quickly. You push the button and there you are.
What needs improvement?
I need to get up to the latest version so I can move my journals to a particular LUN, saving them with a particular storage altogether, rather than with the virtual machine. This is not available until I upgrade, and I need to upgrade all my hypervisors. This would be something that would be nice to have if it could be used on older versions.
For how long have I used the solution?
I have been using Zerto for almost three years.
What do I think about the stability of the solution?
It has been stable. We have had glitches between our site and DR site. When the MPLS comes back up, Zerto just kicks right back off, doing what it needs to do.
What do I think about the scalability of the solution?
As we have been growing more VMs in production, I have still been adding to Zerto. So, I haven't had any problems with the amount of VMs and everything that Zerto can handle.
How are customer service and support?
I haven't really had any problems with support. Most of the time, when calling support, I find the answer before they call me back. Or, they will send me an email, and say, "Here, try this."
I would rate the technical support as nine or 10 (out of 10).
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We didn't previously use another solution.
What was our ROI?
It provides us with a safety net.
Which other solutions did I evaluate?
We evaluated RecoverPoint, which was very difficult to set up. Even as a test, it was hard to set up. With Zerto, all you have to do is deploy the executable and start setting things up. So, it was very easy. Then, I insisted that the company buy Zerto for me.
RecoverPoint was difficult to set up and use. It wasn't as menu-driven as Zerto.
What other advice do I have?
We really haven't done any recovery or rollbacks. We are getting there. Later this year, we will be doing those types of failover tests, rollback tests, etc.
We haven't done DR testing. That will probably be done in the next three months.
I would rate Zerto as 10 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud system engineer at a consultancy with 1-10 employees
Provides an extra layer of security, real-time notifications, and granular reports
Pros and Cons
- "I like the ease of recovery and backup the most."
- "The technical support response needs improvement."
What is our primary use case?
We rely on Zerto for data recovery and cloud migration as our primary disaster recovery solution, especially since we lack a dedicated backup data center. Zerto's ability to block ransomware attacks and facilitate rapid server recovery provides us with significant peace of mind.
This comprehensive solution extends beyond processor recovery and data center capabilities. It also encompasses application testing and on-site data protection, ensuring comprehensive coverage in the event of any incident, including ransomware attacks.
We implemented Zerto to mitigate concerns about cyberattacks and data breaches. Zerto functions as a robust multi-layered defense, safeguarding our data. Even if an attack breaches the initial layers, Zerto allows for rapid recovery, ensuring minimal downtime and continuous synchronization with the production server.
How has it helped my organization?
In terms of data protection, Zerto enhances business continuity by promptly reporting any encountered cyberattacks. This allows for timely notifications and, critically, prevents the disruption of running production VMs. This real-time monitoring and reporting prove invaluable in the event of threats, facilitating swift recovery efforts.
Our recovery time now is less than 30 minutes.
Zerto's CDP has had a positive impact on our overall data recovery.
Zerto's near-synchronous replication operates in near real-time, enabling data replication with minimal to no data loss.
Our repeated use of Zerto's immutable data copies has significantly enhanced our trust in our backup and recovery procedures.
Zerto provides real-time notifications and reports, which help us prevent unknown threats.
While cloud platforms offer their own security and backup features, Zerto provides an additional layer of protection for our data in the cloud.
Google Cloud Platform provides primary security for our virtual machines. Additionally, Zerto provides us with granular reports that help us focus on specific areas to ensure further protection.
While I haven't had extensive experience with other DR solutions, Zerto offers impressive recovery speeds.
The migration is not complex.
Zerto has helped reduce downtime by over 50 percent.
Zerto has sped up our recovery time by over 20 percent.
We have been able to reduce the number of employees involved in data recovery situations by five.
What is most valuable?
I like the ease of recovery and backup the most.
Disaster recovery is the most valuable for ensuring minimal downtime during a disaster scenario.
What needs improvement?
The technical support response needs improvement. They need to treat us more as a partner.
For how long have I used the solution?
I have been using Zerto for seven months.
What do I think about the stability of the solution?
I would rate the stability of Zerto nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Zerto eight out of ten.
How are customer service and support?
We contacted the support team by email and tickets during the data migration but received limited response.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we relied on backups from GCP, AWS, and Azure. We transitioned to Zerto because it offers granular reporting capabilities, which helps us keep our managers and non-technical personnel informed.
How was the initial setup?
The initial deployment took a few weeks.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
What other advice do I have?
I would rate Zerto eight out of ten.
We have 500 people in our organization that use Zerto and it is used in multiple regions.
Zerto requires moderate maintenance, handled by a team of five.
We use our custom dashboards to manage and monitor our disaster recovery plans. These dashboards receive emails automatically, allowing us to take necessary actions as needed.
I recommend Zerto for data backup and recovery, as it also helps mitigate the impact of data corruption or deletion.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT Infrastructure Manager at Majestic Realty Co.
We could replicate and turn up a VM in seconds, but it is expensive
Pros and Cons
- "When we replicated our data, I turned up the machine, and it was up in seconds. It blew my mind. I could not believe it."
- "It is expensive."
What is our primary use case?
We are using it for disaster recovery. We have recovery point objectives (RPOs) for our ERP systems, financial systems, and real estate systems.
We only use it for on-prem disaster recovery. We are not using it for the cloud.
What is most valuable?
When we replicated our data, I turned up the machine, and it was up in seconds. It blew my mind. I could not believe it. We made a change to the database and tried to bring it back, but it did not work. I was floored by how quickly the system came up, but unfortunately, I need to get the rest of it working. We have not spent a tremendous amount of time on it. We are stuck, and we have not been able to play around with the full features of the system.
What needs improvement?
Unfortunately, we have not been able to get it to be fully functional. We were able to replicate and turn up a VM, but we were not able to bring the VM back because my team was spread thin. However, we worked with tech support and got the VM back.
For how long have I used the solution?
I have been using Zerto for one year.
What do I think about the stability of the solution?
We have not been running it long enough to see its stability.
What do I think about the scalability of the solution?
I have a small group of virtual machines. If I buy more licenses, I am sure it would work just as well. We have fifteen VMs for our core production, financial systems, and real estate systems.
How are customer service and support?
I did not work directly with them. My systems engineer worked with them, and he was not tremendously impressed. He had called their support, and the impression that I got from the engineer was that they had never seen that before, and they did not know.
Which solution did I use previously and why did I switch?
We purchased VMware Site Recovery Manager, but we made a lot of hardware changes. I never got it working, and I stopped paying for the licensing. I cannot compare Zerto with VMware Site Recovery Manager because I never got VMware Site Recovery Manager working, so I did not use it.
We went for Zerto because we wanted something from a reputable company that I know works and that I can get up and running with the recovery point objectives that they advertise. I was impressed when I brought it up. It met my expectations.
How was the initial setup?
We paid Zerto to help us get it installed, and we paid for the quick start. However, I did not read the contract closely. The person was very helpful, but unfortunately, we did not understand that we had a limited period of time. When we went to ask for support, they said sorry and asked us to buy more hours. That was our fault. It was not explained properly, but I cannot blame Zerto because we just did not read it all. It was a line item on the contract. It was not until they said that I only had six months that I pulled up the documentation, and it was a line item off to the side that said that we had six months total for the start-up, so we did not get the environment fully set up.
When we worked with the quick start engineer, he made some recommendations about setting up a test environment. He made some recommendations here or there, but it failed to launch. When we were working with the engineer, we had some of the same problems that we had after deployment. For example, in some cases, some test machines would never boot up. We then had to redo it and do some other VM. Even at the time when we were working with the engineer, we could not bring it back, and we never resolved the issue because the time expired. Some of that is on us. We get pulled in different directions, and I did not understand the limitation.
What was our ROI?
I have not yet seen an ROI. I will see it when I resolve my issues, and I can bring my entire environment over and get it up and running.
What's my experience with pricing, setup cost, and licensing?
I do not have anything to compare it to. It is expensive, but I am not going to squabble about the price when I bring the system up in a disaster. It is what it is.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
At this time, I would rate Zerto a five out of ten. I was extremely impressed at how I was able to bring that system up, but because I have not been able to bring it back, I am in the middle. Once I can bring it back, I will be super impressed and rate it a ten, but right now, I am right in the middle. It worked great for a minute.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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