What is your primary use case for Celonis?

We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.

I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.

I have used the solution for POCs and POVs on P2P, procure-to-pay and order-to-cash processes. I have also worked on a project that involved implementing a Starter Kit using Celonis for procure-to-pay. Celonis offers Starter Kits for multiple use cases. Celonis has also been used in our company for incident management and automated solutions using the ML workbench. I have dealt with majorly two types of customers with Celonis. There are strategic customers who use the product for one or two months duration to check the reports for high-level processes. The other types of customers for Celonis are operational customers who use the product daily using the profile view.

We optimize banking processes with Celonis.

I use it to understand the process to see whether we have the bottlenecks. To map the quotas. And to see if that way, which is the information flowing immediately. Hoping how bad this thing is in the process.

I use the solution to deal with API processes, to understand business flows, and end-to-end processes.

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

I use the solution for process mining. We create dashboards for auditing activities. In the insurance industry, the throughput time is essential. We ensure we deliver insurance within seven or fourteen days, depending on whether it is for personal or commercial purposes. We also use it for standardizing the processes within the organization. We try to reduce the variance within the processes by discovering the variants and standardizing and improving the processes.

I use the product for technical support.

We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.

Celonis helps to understand the processes within a company. For example, if you are an insurance company, you can use it to check how the end user or the person who's doing data entry of underwriting is performing their tasks. You can also analyze the flow of insurance and determine how it should be done. This can help you reduce your costs by 30 to 40 percent. Additionally, you can use Celonis to define and optimize your existing processes. By doing this, you can derive the perfect process mapping and customer claims processing can be streamlined. Celonis can be used for various processes, including underwriting, procurement, and end-customer claims.

I've used Celonis for process mining, and it's the same as any process mining platform. I worked on the financial processes and the management side and did some benchmarking against KPIs.

Celonis works with Camunda to identify any issues or loopholes in the process. It is used for loans and online credit, and it was more theoretical, based on data, and not real in other circumstances.

I'm an artificial intelligence developer and a user of Celonis.

I use Celonis for some of the requirements needed to complete my tasks as a data analyst.

We primarily use the solution for process mining. I've installed various Celonis agents. We are disconnected from the Celonis cloud and doing real-time replication of the tables.

If we deal with finance and accounts, we can do process mining for our customers' accounts payable processes. Within the accounts payable, we can observe the flow and invoices. We can see how many days it takes and which invoices are processed right the first time. We can also generate the process flow using Process Explorer. In addition, some dashboards display the day's outstanding payables and show how many invoices are pending. It helps us know how much money is lost and how to get discounts or pay the full amount.

We are currently using this solution for our P2P and O2C processes, as well as for the audit and conformance functions that the product provides.

We use the solution for Process Mining for Order To Cash, Procure2Pay, and Finance (AR,AP) processes. O2C process was identified for mining as it spans multiple departments. Celoni from Order Management, Planning, Operations, and Finance and leveraging O2C Process Cockpit, we were able to quickly get details insights, anomalies, and discover bottlenecks. We were able to understand how process variants have organically grown, with huge deviations, delays, human touches, reworks, and huge cycle times between department handovers. The potential Opportunity Cash Value identified was around $19 million. Celonis EMS is hosted on Cloud integrated to Oracle EBS R12 on-prem database using an on-prem DB link agent.

Celonis is mainly used for process mining i.e. mining and analyzing business processes to create solutions.

We're using this solution for process mapping, analysis, and data mining. Right now, we're mapping customer journeys in retail space and product onboarding journeys. We are focused on the merchandising space. For example, in merchandising, there will be a lot of processes. There's product onboarding and pricing promotions, etc. We map the journey and then try to understand what are the hiccups in the current processes and then identify them and then automate those strategies. Celonis gives us our consulting licenses separately. We use those licenses for a quick study for the customer place and then recommend it. If the customer is willing to go ahead and implement Celonis, then we'll go for the corporate license model. I'm a consultant and we primarily work with retailers.

Most of our use cases are for finance and accounting because that's what we focus on. These processes include, for example, accounts payable, procurement, and order to cash.

I'm employed as a process mining expert. I had prepared a proof of concept regarding segregation of duty. We used to have a lot of problems with the segregation of duties of SAP. The solutions that we use are ServiceNow, SAP, and one other. SAP has three systems, the first one is the main enterprise system, the second is the AP one, which is used for planning, and the third is the CRM system. We also have something called DW, which is a data warehousing system. I was mostly in the security sphere, such as segregation of duties. There's no automatic role provisioning for the users who have joined the company or who are supposed to use SAP. We need to provide the accesses manually. We have to analyze the risk for each of the roles by using the GRC tool in SAP. It's an intensive manual process. There used to be a lot of problems while giving the rules, and while giving the rules, there are different markets. This company operates in 64 different countries, such as Uganda, Budapest, India, and Sri Lanka. These countries have different rules to define into it. For example, a user in the UK shouldn't have access to India. There is no possibility that we can trace it because there is no standard flow. There is no way you can pass through the data or event logs through this because there is no foolproof way of preparing a workflow. In Celonis, you have something called a Petri net. Petri net is a token-based entry system, which helps you to find out the way how the event logs work. You have something called concurrence, which means if a PO or an invoice creation can happen at the same time, a process mining tool will not pick these two activities in their chronological order, because they might have happened at the same time. However, a token-based approach would have been better and more accurate. You would know that this particular event was passed, but this event is supposed to pass on the fourth or fifth phase of the tokenization. This was not the situation we had. The Petri net is complicated compared to a Google DMN flow. Google DMN flow is easier.

My primary use case is discovering process analytics measures to deliver solutions.

We use this solution in the telecom sector for a number of things, such as multi-hop analysis and SLA breaches.

We use Celonis for process mining, process discovery, credit management, billing, cash application, and mirror management. They are all within the cash process.

We use the solution in our financial department for involving purchases and other similar types of processes.

We are using Celonis in our process mining operations to investigate our processes performance and take actions accordingly in business core processes such as order to cach(O2C), accounts receivable and payable, purchase to pay, warehouse processes. Our primary goal work with Process Excellence and discover process improvement and automation needs.

It is a process mining tool. You can use it to track and monitor any process in your business, such as Finance, HR, or Operations.

We do consultancy in digital transformation. We are starting to go into process mining and automation. Currently, not many people are involved. We are trying to increase the number. We are thinking of offering RPA as one of our solutions. That's why process mining becomes very important to us because we need a means of analyzing what is happening in our client's company.

In terms of our primary use case, for example, we use data mining for the procurement processes. Let's say the company purchased keyboards and mice from vendors for certain prices, for example, $10 for each mouse in 2017. But after 2019, we purchased the same mouse for a different amount. With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard so we can see the differences between the pricing over the previous years.