Senior Account Manager at Bralin Technology Solutions
Reseller
Top 10
2023-08-18T19:18:27Z
Aug 18, 2023
One of the things is if you buy it with a certain subscription, you can't easily change the subscription level. For example, if you bought it with the Total Secure package, it's not easy to downgrade it, even if you have a site where one section needs total security and the other needs basic security. You have two separate portals to do that.
CEO at a tech services company with 1-10 employees
Real User
Top 5
2023-02-13T20:30:00Z
Feb 13, 2023
Except for choosing a different Wi-Fi solution or access point solution, I don't feel it has many benefits over something like Ubiquiti. I mean, simplicity is a double-edged sword there. Where are your firewalls, access points, and secure Wi-Fi? I think they're ugly. I really can't tell one disadvantage. I would say unless this is changed, you have to purchase this through a WatchGuard partner. I don't know if you could even support it yourself. You would want a service provider to support it for you.
In terms of improvement, one issue I have is that I can't import a user with one click. There are occasional times where people have a new laptop or a new phone, and they're not able to connect. I would love to just be able to click, boom, and import them all, just yank them all into the system, or take them out of the system if necessary. That would be one great feature. Secondly, I don't want to have two APs on the same channel at the same power level fighting one another. One should drop power or change channel automatically. That's something that could be included in the next update. The ideal would be if I would click on T-Mobile, Verizon, AT&T, or TracFone Wireless and they would populate that because it would simply get the IMEI number and the carrier ID number from a phone that's on that network. Then users wouldn't even have to look for the SSID, they'd just be on WiFi and secure.
* If a client device had issues with authentication due to out of date browser or similar difficulties, it would be nice to have the ability to migrate the client onto the portal via one click. * Improvement of dynamic auto channel selection is needed. The system should have a view of seeing the selections being made.
WatchGuard is a global leader in network security, secure Wi-Fi, and network intelligence products and services for SMBs and Distributed Enterprises worldwide. Our mission is to make enterprise-grade security accessible to companies of all types and sizes through simplicity, making WatchGuard an ideal solution for distributed enterprises and SMBs. WatchGuard is headquartered in Seattle, Washington, with offices throughout North America, Europe, Asia Pacific, and Latin America.
One of the things is if you buy it with a certain subscription, you can't easily change the subscription level. For example, if you bought it with the Total Secure package, it's not easy to downgrade it, even if you have a site where one section needs total security and the other needs basic security. You have two separate portals to do that.
Except for choosing a different Wi-Fi solution or access point solution, I don't feel it has many benefits over something like Ubiquiti. I mean, simplicity is a double-edged sword there. Where are your firewalls, access points, and secure Wi-Fi? I think they're ugly. I really can't tell one disadvantage. I would say unless this is changed, you have to purchase this through a WatchGuard partner. I don't know if you could even support it yourself. You would want a service provider to support it for you.
The price of this solution needs to reviewed, as it is currently high enough to deter customers from trying it.
In terms of improvement, one issue I have is that I can't import a user with one click. There are occasional times where people have a new laptop or a new phone, and they're not able to connect. I would love to just be able to click, boom, and import them all, just yank them all into the system, or take them out of the system if necessary. That would be one great feature. Secondly, I don't want to have two APs on the same channel at the same power level fighting one another. One should drop power or change channel automatically. That's something that could be included in the next update. The ideal would be if I would click on T-Mobile, Verizon, AT&T, or TracFone Wireless and they would populate that because it would simply get the IMEI number and the carrier ID number from a phone that's on that network. Then users wouldn't even have to look for the SSID, they'd just be on WiFi and secure.
* If a client device had issues with authentication due to out of date browser or similar difficulties, it would be nice to have the ability to migrate the client onto the portal via one click. * Improvement of dynamic auto channel selection is needed. The system should have a view of seeing the selections being made.