Head - Service Delivery at a tech services company with 1,001-5,000 employees
Real User
Top 10
Dec 12, 2025
Zscaler continues to strengthen the Zscaler Client Connector by introducing new features and expanding the platform’s capabilities. Their roadmap is mature, and in many areas they are ahead of competitors. It is also encouraging to see that Zscaler is no longer focused solely on content security; the addition of endpoint and performance-related functionality has been especially valuable. However, we have encountered challenges from a few customers regarding traffic routing visibility. End users typically have no clear indication of which Zscaler data center their traffic is being routed through—for example, when traffic shifts from the expected local data center to a different one, there is no notification/alert currently. This needs to be manually checked. Recently, one of our customers experienced performance degradation because their traffic was routed to a more distant data center instead of the nearest available location. To address this, it would be highly beneficial to introduce an option within the Client Connector to notify end users when a data center change occurs. Additionally, displaying the preferred or nearest data center directly in the Client Connector details would provide helpful transparency. This is not a major feature, but adopting it would greatly improve visibility into how traffic is being forwarded. It could also support compliance requirements—particularly in regions that are sensitive about ensuring traffic stays within local or in-country data centers. Enhancing visibility would therefore benefit both performance troubleshooting and regional compliance assurance.
They could improve the reliability with lower connections, though I am not sure if this is from Zscaler or if it is a Microsoft service. Microsoft Office 365 applications say that they need low speed, so I do not know if Zscaler can do something about this. It is something complicated.
The improvement of Zscaler Client Connector should include greater AI awareness, as everyone is concerned about AI products that hoover up data. We can block some of these things out, but as everybody's using AI now, we want to restrict the 8 million clients we may not know about each week that are hoovering up our data.
Manager (Information Security) at a tech services company with 1,001-5,000 employees
Real User
Top 20
Apr 25, 2025
The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects. An enhancement to increase stability would be beneficial.
There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available. Additionally, more data centers are required globally to reduce latency, especially in areas like South America and Africa, though this does not directly relate to the Client Connector.
Zscaler Client Connector enhances network security by providing seamless access to applications, ensuring a safe and efficient digital experience. It is designed for businesses needing comprehensive protection and optimized resource access within a unified platform. Organizations deploy Zscaler Client Connector to securely connect users to applications while maintaining robust data protection standards. It eliminates the need for traditional gateways by offering direct-to-cloud security,...
Zscaler continues to strengthen the Zscaler Client Connector by introducing new features and expanding the platform’s capabilities. Their roadmap is mature, and in many areas they are ahead of competitors. It is also encouraging to see that Zscaler is no longer focused solely on content security; the addition of endpoint and performance-related functionality has been especially valuable. However, we have encountered challenges from a few customers regarding traffic routing visibility. End users typically have no clear indication of which Zscaler data center their traffic is being routed through—for example, when traffic shifts from the expected local data center to a different one, there is no notification/alert currently. This needs to be manually checked. Recently, one of our customers experienced performance degradation because their traffic was routed to a more distant data center instead of the nearest available location. To address this, it would be highly beneficial to introduce an option within the Client Connector to notify end users when a data center change occurs. Additionally, displaying the preferred or nearest data center directly in the Client Connector details would provide helpful transparency. This is not a major feature, but adopting it would greatly improve visibility into how traffic is being forwarded. It could also support compliance requirements—particularly in regions that are sensitive about ensuring traffic stays within local or in-country data centers. Enhancing visibility would therefore benefit both performance troubleshooting and regional compliance assurance.
They could improve the reliability with lower connections, though I am not sure if this is from Zscaler or if it is a Microsoft service. Microsoft Office 365 applications say that they need low speed, so I do not know if Zscaler can do something about this. It is something complicated.
The improvement of Zscaler Client Connector should include greater AI awareness, as everyone is concerned about AI products that hoover up data. We can block some of these things out, but as everybody's using AI now, we want to restrict the 8 million clients we may not know about each week that are hoovering up our data.
The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects. An enhancement to increase stability would be beneficial.
There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available. Additionally, more data centers are required globally to reduce latency, especially in areas like South America and Africa, though this does not directly relate to the Client Connector.