Zscaler Private Access needs to improve its collaboration with applications without compromising security. The solution needs to improve native security, seamless protection, and user experience. Users should be able to access the solution anytime, and it should be made easy to install and easy to understand. Zscaler Private Access needs to improve its customization.
The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions. Specifically, they could improve pricing by offering customizable packages that cater to each customer's specific needs. Connectivity to voice-over IP (VoIP) solutions, both private and VoIP, is scheduled to be included in the upcoming week.
Data Analyst at a tech services company with 11-50 employees
Real User
Jun 20, 2023
There is improvement in enhancing proper manageability, policies, and logs. So, log management could be improved. Moreover, I'd just like to see an improvement in stability.
SME-support management of architecture at Cognizant
Real User
Jun 6, 2023
We are getting some issues with internet access. Authenticating or onboarding something on Zscaler Private Access manually is a troublesome task. Users report application access or latency issues with Zscaler Private Access.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Senior Technical Consultant at Meta Infotech Pvt Ltd
Real User
Dec 13, 2022
Everything looks good in Zscaler Private Access, but the issue my team faced with it was the inability to find subscriptions on the portal. That caused some difficulties, so it would be better if the Zscaler team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased.
We would like to extend the SASE applications for Zscaler. We'd like to see more work in the area. In our understanding of it, SASE features are very helpful in extending to various other applications like CASB, DLP, et cetera, ensuring the network can be set up to be very agile. SASE adoption is a very prime focus for most customers due to its benefits.
Senior Network Engineer at a tech vendor with 11-50 employees
Consultant
Top 20
Sep 15, 2022
Zscaler Private Access could improve by improving external access. If external parties want to access locally to my company's services, we need to onboard them into our domain, otherwise, it doesn't work. Additionally, if their company also has Zscaler Private Access, then it doesn't work. They need to log in with our domain ID, not their company ID.
Technical Consultant at a tech vendor with 10,001+ employees
Real User
Jun 26, 2022
So far, we are happy with the solution. I can't speak to any missing features. Based on the customer feedback, they're doing good. We don't see any negative point at this point in time.
Head - IT Infrastructure at a financial services firm with 1,001-5,000 employees
Real User
Jul 5, 2020
This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.
Global Knowledge Based Engineering Manager at Tenneco Inc.
Real User
Jun 24, 2019
We are supporting our supply-chain in India. Our connections through Zscaler have degraded drastically. Improvements are required in speed and bandwidth. The biggest disadvantage is there are no SCMP network layers available. The older network connection checks cannot be done because it's not included in the solution. We are programming our old solutions and they have not included support for legacy Windows. This is a huge disadvantage for me. SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required. Very simple. If I need to monitor a third party supplier, if I have no SCMP, I cannot do the monitoring. Some data may be cached if it is not available. This another important issue we have which needs to be improved, i.e. when the availability is not given the cache should not be used. At least we need Zscaler Private Access to make sure that the cache represents what is available to the users.
Zscaler Zero Trust Exchange enhances security with seamless cloud-based connectivity and VPN-less operation, offering integration with multiple identity providers and advanced security features, suitable for remote work environments.
Zscaler Zero Trust Exchange provides secure, adaptive connectivity without traditional VPNs, allowing organizations to replace legacy systems and bolster remote work security. The platform offers cloud-based protection, single sign-on, dynamic URL categorization,...
Zscaler Private Access needs to improve its collaboration with applications without compromising security. The solution needs to improve native security, seamless protection, and user experience. Users should be able to access the solution anytime, and it should be made easy to install and easy to understand. Zscaler Private Access needs to improve its customization.
There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.
The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions. Specifically, they could improve pricing by offering customizable packages that cater to each customer's specific needs. Connectivity to voice-over IP (VoIP) solutions, both private and VoIP, is scheduled to be included in the upcoming week.
There is some issue while accessing the portal. It takes too long. It will take longer if I am on the URL Cloud App category and switch to other tabs.
There is improvement in enhancing proper manageability, policies, and logs. So, log management could be improved. Moreover, I'd just like to see an improvement in stability.
We are getting some issues with internet access. Authenticating or onboarding something on Zscaler Private Access manually is a troublesome task. Users report application access or latency issues with Zscaler Private Access.
Zscaler Private Access's reporting is poor. We should have more insight into the reports regarding what is blocked and allowed.
Everything looks good in Zscaler Private Access, but the issue my team faced with it was the inability to find subscriptions on the portal. That caused some difficulties, so it would be better if the Zscaler team made it easier for people to find subscriptions on the portal, mainly information on what my customers subscribed to or the type of licenses purchased.
We would like to extend the SASE applications for Zscaler. We'd like to see more work in the area. In our understanding of it, SASE features are very helpful in extending to various other applications like CASB, DLP, et cetera, ensuring the network can be set up to be very agile. SASE adoption is a very prime focus for most customers due to its benefits.
Zscaler Private Access could improve by improving external access. If external parties want to access locally to my company's services, we need to onboard them into our domain, otherwise, it doesn't work. Additionally, if their company also has Zscaler Private Access, then it doesn't work. They need to log in with our domain ID, not their company ID.
So far, we are happy with the solution. I can't speak to any missing features. Based on the customer feedback, they're doing good. We don't see any negative point at this point in time.
This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.
We are supporting our supply-chain in India. Our connections through Zscaler have degraded drastically. Improvements are required in speed and bandwidth. The biggest disadvantage is there are no SCMP network layers available. The older network connection checks cannot be done because it's not included in the solution. We are programming our old solutions and they have not included support for legacy Windows. This is a huge disadvantage for me. SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required. Very simple. If I need to monitor a third party supplier, if I have no SCMP, I cannot do the monitoring. Some data may be cached if it is not available. This another important issue we have which needs to be improved, i.e. when the availability is not given the cache should not be used. At least we need Zscaler Private Access to make sure that the cache represents what is available to the users.