Hi Shibu, Almost any repetitive task. If you can, automate everything, because most probably all processes are based on digital documents. As for specific tasks: all elements that fall under onboarding and outboarding, any reporting, password resets, synchronizations, etc.

That depends.  You should take under consideration a few aspects: how much time/effort you need to spend on these solutions, are you in a hurry Do you have existing personnel that is fluent in one of these areas (RPA vs plugins)?  Or maybe do you have some partners you can…