Compare ManageEngine vs Zoho

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine Exchange Reporter Plus

Sunbelt Rentals, Inc, Life Management Center, IBTS

Zoho Analytics

Suzuki, American Pacific Mortgage, KPMG, Air Canada, University of Michigan, BricozOr, WorldWide Express, The University of Melbourne, Novartis, SAIC

Zoho Vault

Elitser Technologies, Design Develop Realize, Cypress Grove Technologies, Objectives Reached, Live Session, Vizergy, Chapman Business Services, Merrick Towle Communications, TheCloud.org.uk

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Zoho Assist

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Popular Solutions

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

20 reviews

ManageEngine OpManager

20 reviews

Zoho CRM

26 reviews

Zoho Analytics

10 reviews

Zoho Creator

18 reviews

Top Industries

Educational Organization

35%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Educational Organization

66%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CarlosPerez7
Director of IT at Health Choice Network, Inc.
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice...
Read full review of ManageEngine ServiceDesk Plus »
ShaheenKapery
Solutions Architect at Altron
We manage a client's network. We put all applications/devices into ManageEngine OpManager. This allows us to manage...
Read full review of ManageEngine OpManager »
Prasanthraj PN
Sales Director at InnovationTQ
In our company, we use ManageEngine PAM360 for access control monitoring. In our company, ManageEngine PAM360 records...
Read full review of ManageEngine PAM360 »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I use ManageEngine Log360 to manage company alerts. It is used in the security part, looking for issues in Active...
Read full review of ManageEngine Log360 »
StephanBotha
IT Operations Lead at Zutari
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for...
Read full review of ManageEngine Password Manager Pro »

Review 1 of 5

Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors

Read full review of Zoho Sprints »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
We get different requirements and use cases because most of our clients use CRM for their businesses.
Read full review of Zoho CRM »
AvinashLotke
Delivery Head at Team Computers
Zoho Mail is for blue-collar users who require only email access. The advantage of using the Zoho CRM tool is that...
Read full review of Zoho Mail »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
Zoho Desk is a software solution, and there are different options depending on the organization's needs. Imagine...
Read full review of Zoho Desk »
Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I use Zoho Creator to build business applications. I have developed applications for all sorts of industries based on...
Read full review of Zoho Creator »

Review 1 of 5

Customer Service

Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
I am quite satisfied with the customer support. They have bigger support teams available and the routing to the...
Read full review of ManageEngine Endpoint Central »
AdeolaEkunola
Director at NIGERCUBES LTD
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Alaa Abulail
Information Technology Manager at Crif Jordan
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
CarlosPerez7
Director of IT at Health Choice Network, Inc.
The customer service is not as good as it should be. Sometimes they get a little convoluted.
Read full review of ManageEngine ServiceDesk Plus »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The tool's tech support should be faster.
Read full review of ManageEngine Applications Manager »
Jaiveer Verma
System Engineer at Alethe consulting Pvt Ltd
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
Charles A
Assistant Director at Access Healthcare Services Pvt Ltd
The support is there. If any issues arise, we contact them, and the ManageEngine team provides the support.
Read full review of ManageEngine Endpoint Central »
Oamen Okhilua
CEO at Heclo
I rate the technical support a ten out of ten. We have contacted them and have annual license renewals and...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at a venture capital & private equity firm
Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.
Read full review of ManageEngine OpManager »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
QuyVan
Technical Consultant at FPT Telecom
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Projects, Functional Development Engineer at a government
I have contacted the technical support team of the tool a few times. The solution's technical support is fast to...
Read full review of ManageEngine Endpoint Central »
ChiragSehgal
Senior Engineer Network security at Ubiquiti
We have had positive experiences with technical support, receiving timely responses and solutions. The support has...
Read full review of ManageEngine ServiceDesk Plus »
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm
I haven't had the chance to contact technical support. Maybe the person in our Colombia headquarters who worked with...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Support Engineer at a tech services company
Rating the technical support on a scale of one through ten where ten is the best, I would have to give it less than...
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Yahya Kashani
Business Analyst & IT Advisor at a consultancy
Seven out of 10.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Senior ICT Consultant
I would rate the technical support at 8/10. Some questions were dealt with centrally and it has not been necessary to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Service Management Specialist at a tech services company
Their support is good.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Head of IT at a financial services firm
We received satisfactory responses to a few questions my company raised with the solution's technical support. We...
Read full review of ManageEngine ServiceDesk Plus »
Rodrigo Torres
CEO at AXIOVISTA spa
We have a very long relationship with ManageEngine development and support guys in India. We have direct access to...
Read full review of ManageEngine Applications Manager »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Customer service is very knowledgeable. There is no doubt about it because ManageEngine's workforce has been built...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.
Read full review of ManageEngine IT360 »
Anonymous User
User Support Specialist at a non-profit
The response time is great, but it takes time for them to resolve an issue.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Inside sales executive at a tech services company
The solution's customer support service is nice. They provide instant support. If required, they visit the premises...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Alok Kumar Bhuwan
Managing Secretary at Manovikas Charitable Society
We have yet to use any technical support for Zoho CRM because companies nowadays, Zoho included, have so many videos...
Read full review of Zoho CRM »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Matheus Ferraz
CRM Team Leader at a tech company
When we contact support, sometimes it takes two to three days or even more to get a satisfying answer. It is...
Read full review of Zoho Campaigns »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is good. It's quite fast. We can reach them via email, and sometimes they can do a live chat. In...
Read full review of Zoho Assist »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support is not good.
Read full review of Zoho Desk »
Vimal S
Senior Software Developer at Nurture Spark Digital
The technical support services are good.
Read full review of Zoho Desk »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
StevenParker
CEO at a non-tech company
We can easily find documentation and videos on the Internet in case of any queries. We can resolve most of the cases...
Read full review of Zoho CRM Plus »
Jayesh Bhandari
Group IT Head at Ashapura Minechem Ltd
Zoho CRM's technical support has a fast response time.
Read full review of Zoho CRM »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
I contacted support regarding the type of license I was procuring. My experience with support was good. I raised a...
Read full review of Zoho Projects »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
It is possible to receive assistance when needed. The option to connect with support is readily available within the...
Read full review of Zoho Creator »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
The customer service and support is excellent.
Read full review of Zoho Creator »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Zoho Vault's technical support is good.
Read full review of Zoho Vault »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
There were issues with the tech support, we were not able to get through to them in order to get the issues resolved....
Read full review of Zoho CRM »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Zoho Analytics »
Arthur Young
President/Founder at Interbit
They are medium in terms of wait time and the response itself. From one to five, I would rate them a three.
Read full review of Zoho CRM »
Gopi Jtech
Computer Operator at Jtech
I have received technical support from Zoho Analytics and they are very easy to access and respond quickly.
Read full review of Zoho Analytics »
Arijit_Das
Sales Manager at Value-Score Business Solutions
The customer support team for this solution are knowledgable. I would rate them an eight out of ten.
Read full review of Zoho Analytics »
CraigWillis
Business Development Director at Skore
There is a good support portal. Questions are answered quickly. Their team is happy to jump on a WebEx to help you...
Read full review of Zoho Analytics »
Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »
Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
Read full review of Zoho Analytics »
MoustafaElSayed
Marketing and digital transformation manager at Red Real Estate Domain
We struggled with technical support but have managed our way through it by using a consultant here in Egypt.
Read full review of Zoho CRM »
Hameez Tariq
Senior ZOHO Consultant at self-employed
Technical support from Zoho is not very good. They do not hire the right people to help. It takes three to four days...
Read full review of Zoho Projects »
Mohd Raza Raza
Account Executive at Savex Technologies Pvt Ltd
The tool's support is good compared to other tools.
Read full review of Zoho Mail »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
Anonymous User
Commercial Mortgage Associate at a financial services firm
I have not contacted them.
Read full review of Zoho Creator »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.