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What is ShopWorks?

ShopWorks mindshare

As of January 2026, the mindshare of ShopWorks in the Workforce Engagement Management category stands at 0.9%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Workforce Engagement Management Market Share Distribution
ProductMarket Share (%)
ShopWorks0.9%
Genesys Cloud CX16.5%
NICE CXone12.2%
Other70.4%
Workforce Engagement Management
 

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