Best AI-Powered Chatbots Solutions

What are AI-Powered Chatbots?

AI-Powered Chatbots revolutionize customer interaction by leveraging natural language processing and machine learning. These advanced tools can engage users in real-time, providing accurate information and handling inquiries efficiently, making them essential for modern businesses seeking automation.

To learn more, read our AI-Powered Chatbots Buyer's Guide (Updated: December 2024).

The top 5 AI-Powered Chatbot solutions are ServiceNow Virtual Agent, Espressive Barista, Darktrace, Moveworks and Amelia, as ranked by PeerSpot users in November 2024. Espressive Barista received the highest rating of 9.3 among the leaders. Darktrace is the most popular solution in terms of searches by peers, and ServiceNow Virtual Agent holds the largest mind share of 25.4%.

AI-Powered Chatbots utilize sophisticated algorithms to understand and respond to user inputs. They can seamlessly integrate with various communication platforms, offering 24/7 support. Businesses can customize chatbots to reflect their brand personality and improve customer satisfaction through personalized interaction. These chatbots continuously learn from interactions, enhancing their performance over time.

What are the critical features of AI-Powered Chatbots?

Natural Language Processing: Enables understanding of user inputs in various languages.
Machine Learning: Continuously improves responses based on user interactions.
Integration Capabilities: Seamlessly connects with CRM, social media, and other platforms.
Customization: Allows businesses to personalize chatbot behavior and appearance.
24/7 Availability: Provides round-the-clock support to users.

What are the benefits and ROI of using AI-Powered Chatbots?

Improved Customer Engagement: Enhances user experience through quick, personalized responses.
Cost Reduction: Saves on labor costs by automating routine inquiries.
Scalability: Handles large volumes of inquiries without additional resources.
Data Collection: Gathers valuable insights from user interactions to inform business strategies.
Efficiency: Reduces response times and improves service quality.

In healthcare, AI-Powered Chatbots manage patient appointments, provide medical advice, and answer FAQs. In e-commerce, they assist with product recommendations, order tracking, and customer support. Financial services use them for account management, fraud detection, and personalized financial advice. Educational institutions implement chatbots to offer academic support and administrative assistance.

AI-Powered Chatbots enhance organizational efficiency by automating customer interactions and providing scalable, cost-effective solutions. They allow businesses to deliver consistent, high-quality service, fostering improved customer relationships and boosting operational productivity.

Buyer's Guide

AI-Powered Chatbots

December 2024

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AI-Powered Chatbots solutions mindshare

As of December 2024, in the AI-Powered Chatbots category, the mindshare of Kore.ai is 10.4%, up from 8.4% compared to the previous year. The mindshare of ServiceNow Virtual Agent is 25.4%, down from 30.2% compared to the previous year. The mindshare of Moveworks is 14.5%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots

Top AI-Powered Chatbots products

Rankings through

#1 Ranked

ServiceNow Virtual Agent

Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

8.0

Rating

Reviews

1,305

Words/ Review

4,636

Total Views

1,835

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Espressive Barista

Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

9.3

Rating

Reviews

1,101

Words/ Review

1,636

Total Views

474

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Find out what your peers are saying about ServiceNow, Espressive, Darktrace and others in AI-Powered Chatbots. Updated: December 2024.

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824,053 professionals have used our research since 2012.

Darktrace

Darktrace is a leading cybersecurity solution that leverages artificial intelligence and machine learning to provide advanced threat detection, response, and risk management capabilities. Many reviewers find Darktrace's AI and machine-learning capabilities to be valuable. They appreciate its ability to detect anomalies and threats that might go unnoticed by traditional security tools. Overall, the general sentiment towards Darktrace from reviewers is positive. Users seem to appreciate its scalability, stability, AI capabilities, visibility, and ease of use.

8.0

Rating

Reviews

449

Words/ Review

32,658

Total Views

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Moveworks

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

2,394

Total Views

1,045

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Amelia

The Most Human AI™ for the EnterpriseAs the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

811

Total Views

681

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Kore.ai

Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and employee work simpler and more efficient. Gartner has identified Kore.ai as a ‘Cool Vendor in Social Software and Collaboration’ for 2016.

802

Total Views

611

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LivePerson

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.

7.5

Rating

Reviews

900

Words/ Review

416

Total Views

158

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Voiceflow

The collaborative platform to build AI agents. Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale.

348

Total Views

286

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Avaamo

Powered by the latest innovations in neural networks, speech synthesis and deep learning, Avaamo is a cloud platform that lets you automate the Conversational AI lifecycle. Build powerful domain-based models on your own or use our existing vertical models. You can speed time-to-value with pre-built enterprise connectors, conversation analytics and conversational validators to execute design-to-deployment lifecycles in weeks.

320

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269

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Aisera AI Customer Service

End-to-End Enterprise Service Automation

316

Total Views

208

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Botpress

Botpress is a lightweight, fast and flexible on-premise bot building platform. It is a complete platform that ships with all the tools you need to build, deploy and manage production-grade bots in record time. Here are some of the components that are installed by default: An NLU Engine.

197

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149

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Parloa

Engage in high-quality phone conversations by making AI part of your team. Flexible, human-like and enterprise-ready — backed by generative AI to continuously improve your services. Create complex dialogues easily with drag-and-drop functionality. Use multiple customization features to design the most helpful customer conversations. Deliver outstanding customer experiences with automated services across all relevant channels while leveraging your existing infrastructure.

246

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123

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Inbenta AI Chatbot

he Inbenta AI chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta chatbot uses Symbolic AI to power its Natural Language Processing technology enabling it to understand human languages in all their variations. It can detect the meaning of words and utterances without lengthy data training that is requested by brute-force machine learning algorithms. The result is an explainable AI that can be deployed within a matter of days and can be tweaked and improved over time to reach even higher response rates and increased resolution rates.

166

Total Views

119

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Ada

With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team — support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform.

157

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115

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Perplexity Copilot

Perplexity Copilot is your conversational search guide. Instead of quick, generic results, Copilot engages with you, fine-tuning its answers based on your needs.

134

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122

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Tidio

Tidio combines live chat and chatbot tools to help you provide superb customer service and generate more sales.

120

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Conversational Ai Solution

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth.

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SimpleWorks Enterprise Chatbot

A Virtual Assistant To Your Rescue!SimpleWorks Enterprise Chatbot platform is AI powered 24*7 virtual agent that can be accessed anytime and anywhere. SimpleWorks Chatbot can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

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Enterprise Bot

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Sierra

Enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.

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Sierra vs Kore.ai

Drift Conversational AI

Nurture qualified leads, create VIP experiences for named accounts, and deflect support inquiries to relieve your support team.

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NativeChat

NativeChat is an innovative artificial intelligence-driven platform for creating and deploying purpose-built chatbots. A NativeChat bot takes pressure off human teams by handling the repetitive and routine, leaving your staff free for interactions that delight and retain customers.Deliver superior customer experiences—empower customers to talk with chatbots just like they would with a human on the channel of their choice.

126

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Claude

Claude is a dynamic, versatile tool that significantly enhances productivity and efficiency across multiple domains. It is primarily used for text generation, helping users create tailored content quickly and creatively. This utility extends to data analysis, customer service, and real-time language translation, making Claude indispensable in various professional settings. Users commend its advanced language understanding and human-like text generation, which provide nuanced, context-aware interactions. Claude's speed in processing requests and its user-friendly interface further streamline workflows, improving data management and aiding faster, more informed decision-making.

557

Total Views

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Claude vs Perplexity Copilot

Ultimate

Automate your customer service with the most powerful virtual agent platform. Faster resolutions, better workflows & happier customers at a lower cost. In 109 languages.

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Ultimate vs Kore.ai

Workativ Assistant

Conversational AI platform to build chatbots with automation for workplace support.Easy setup. No credit card. Onboarding included.

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Tryvium Desk

Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot. Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.

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Tryvium Desk vs ServiceNow Virtual Agent

Grok

Introducing Grok: an advanced artificial intelligence model sculpted to comprehend and generate human language with extraordinary finesse. Grok is engineered to engage in rich, nuanced conversations, providing insightful answers across a vast expanse of subjects. Its robust neural network architecture mimics the complexity of the human intellect, endowing it with the ability to learn, adapt, and enhance its conversational skills over time.

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Grok vs Perplexity Copilot

Haptik

Haptik has built its platform on the back of having done it ourselves while building the entire AI product suite independently for each specific use case. We build from within the enterprise, leveraging the benefits of a long-term alliance with one of the world¿s largest conglomerates and provide a home-grown, real-time analytics platform with a dedicated Business Intelligence team. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

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Bluefish.ai

Impiger Technologies is a global technology company that provides next generation digital transformation solutions announced the global release of its adaptable and personalized chatbot platform Bluefish.AI today now available to help solve business challenges globally.

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Albus

Albus uses GPT-4 to build a comprehensive knowledge base from Google Driveᵀᴹ, Notion and more, making information easily accessible with natural language queries. How it works:1. Train Albus to recognize your internal company docs. Quick and easy, you only need to do it once. 2. Once trained, you can start asking questions directly. Albus will search your company docs and provide the most relevant answers. 3. As more people use Albus, it will continue to learn and improve its responses.

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Afforai

Afforai helps you search, summarize, and translate knowledge from hundreds of documents to help you produce trustworthy research. Afforai can translate multiple complicated & cluttered documents, into simple & digestible information. Afforai will gather citations for every answer so you can see where your information comes from. Afforai never shares your data with anyone. Your chatbots & data are strictly exclusive to you.

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Afforai vs Perplexity Copilot

Pryon

Pryon weaves a responsive, secure, and trusted AI knowledge fabric from your organization’s unstructured content — empowering users to unlock the answers they need, when they need them.All you need to do is ask.

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Jigso's Sidekick

Get answers from your apps using natural language.

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Kenyt AI

Speed up conversions and closed won deals from prospects to first-time buyers to repeat buyers to increased share of wallet to brand advocates.

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SmatBot

Conversational AI Chatbot to Acquire, Engage & Support Customers. Automated chatbots, Customized chatbot solutions, Affordable pricing.

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HERBIE BOT

Herbie - AI Powered Chatbot Companies in Dubai built on blend of technology platforms, helps our customers automating with Intelligence & Human touch, several of their conversations with their website visitors, employees, customers and suppliers.

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Yurts

Factual, secure and reliable. Trusted by the Dept. of Defense in mission critical work. Choice and control. LLM agnostic. Select the best model for the job. Easy to implement and connect to existing data, applications and workflows.

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Gleen

Everything You've Wanted in a Generative AI Customer Success Bot. And Less. Gleen AI ensures the accuracy and relevance of all generative responses with your customers. Its answers also automatically improve over time. Gleen Action Bots can seamlessly execute almost any action on a customer's behalf, all via generative customer conversations. Gleen AI's ability to ingest imperfect knowledge from multiple sources results in lightning-fast implementation. And maintaining Gleen AI is easy.

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myReach

Your personal AI assistant that works like a second brain – extracting and learning the content of all your saved items so you can seamlessly search for it later using our Chatbot.

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Contextual AI

Users enhance data analysis and automate workflows with Contextual AI, streamlining processes and improving decision-making. Its natural language processing handles large datasets, offering efficient predictive modeling and real-time analytics. Users appreciate accurate predictions, integration, and its user-friendly design despite some performance lags and complex setup. Enhanced data integration is requested.

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Pravid

Communicate purposefully 24x7 with your customers, and provide assistance quickly and efficiently.Access real-time critical insights across channels to have complete agility and control.Have meaningful, two-way communication that delights your customers while providing quick resolutions.Foster deeper communications by speaking to your customers in their preferred language.

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giosg

Giosg helps businesses to increase marketing, sales and customer service productivity with an easy-to-use live chat, intelligent chatbots, and targeted interactions that convert website visitors into sales and happy customers in a flash.

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Cogent

Use Cogent’s dialog to understand and transform business requirements into intelligent, interactive problem-solving applications that deliver unprecedented accuracy – from solving complex real-time resource scheduling to precise planning and configuration management.

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Amity Bots

Do more with Less. A module that lets you build, launch, and run chatbots on Amity Social Cloud and other major social media platforms.

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ChatBot

ChatBot automates customer support, handling inquiries efficiently and improving engagement. It offers ease of integration, quick setup, and customization. Its natural language processing, detailed analytics, and multilingual support enhance value. Managing multiple conversations and providing instant answers helps streamline interactions. Reliability, performance, and training resources contribute to a positive experience. Improvements in accuracy and natural language understanding are needed.

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11x

11x is ideal for managing complex data tasks, offering reliable performance, seamless integrations, and intuitive navigation. However, it could enhance customization options. Users find its analytics capabilities valuable, though more robust reporting features would be beneficial for comprehensive insights.

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Chatwit

Take the next step in enhancing your website's user experience with Chatwit. Boost user engagement, automate customer interactions, and provide a personalized experience with our cutting-edge AI technology.

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Skimming AI

Skimming AI offers a comprehensive tool for content analysis and data extraction, catering to businesses that require streamlined processing and interpretation of information.

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Connectly

Connectly provides seamless communication for businesses, offering features like automated messaging and integration with existing platforms. Its intuitive design simplifies user interaction though it would benefit from enhanced analytics tools. Connectly's adaptability in diverse environments makes it a valuable asset for many organizations.

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AI4Chat

AI4Chat enhances customer interactions with intuitive AI, offering seamless integration and robust analytics. Valuable features include customizable chatbots and real-time translation. Adjustments could be made to the drag-and-drop editor for ease of use. AI4Chat is well-suited for diverse industries seeking improved user engagement.

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Meta Llama

Meta Llama offers efficient data management and versatile integration capabilities. It excels in performance and scalability, ensuring seamless deployment. While it supports current business operations, there is room for improvement in analytics features, enhancing decision-making processes with more in-depth insights.

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TelebuSocial

TelebuSocial is a communication platform designed to enhance team collaboration through effective messaging and engagement. It helps businesses streamline internal communications.

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Swimm

Swimm offers a collaborative environment for code documentation, seamlessly integrating with development workflows to improve code comprehension and maintenance. It addresses documentation challenges with real-time updates and helps teams stay aligned.

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Chat Whisperer

Chat Whisperer enhances team communication through seamless integrations and customizable notifications. Its intuitive design simplifies collaboration but some users suggest improving analytics features for better insights. Chat Whisperer suits various communication needs, providing flexibility while leaving room for feature enhancements.

Proxy Convergence

Proxy Convergence enhances network management with real-time data analytics and advanced security controls. It offers seamless integration and user-friendly customization. Improvements can be made in documentation clarity and support response times, enhancing user experience. Its features effectively address diverse business demands.