Service and Support
OpenText AccuRev's customer service is generally well-received, though some users suggest the availability of on-call support for quicker issue resolution. Technical support is praised for being knowledgeable and responsive to simple inquiries but is sometimes slower on complex issues requiring in-depth research. Users commend staff willingness to engage quickly with deeper resource involvement for complicated questions. While some find technical documentation insufficient, many find the pre-sales team resourceful, actively involving clients in feedback processes.
Deployment
OpenText AccuRev is reported to be very easy to install, administer, and maintain. Installation is straightforward, typically taking a day or less, and customers can implement it themselves. While some rely on AccuRev for setup, others manage independently without issues. C-level executives and managers hear no complaints regarding complexity from their teams, indicating a smooth transition. Transferring baselines from other systems may be intricate, but AccuRev offers support to streamline the process.
Scalability
OpenText AccuRev's scalability is frequently praised, with users citing its capacity to support various roles and large user bases. Some mention performance issues when many users access it simultaneously or when servers run extended periods. Despite isolated problems, others experienced no performance dips, even with substantial usage. Several emphasize plans to increase adoption due to its scalability, reflecting broad organizational satisfaction.
Stability
OpenText AccuRev experiences occasional automatic service restarts, raising concerns about stability. Some users report persistent minor bugs but do not perceive significant stability issues. Others find it 98% stable, acknowledging room for improvement. Several teams report no stability issues, with no negative feedback received, while some find it quite stable. Despite varying perspectives, common themes highlight relatively high stability, minor technical glitches, and potential areas for enhancement.
