ARIS BPA Reviews

Name: ARIS BPA
Brand: Software AG
Rating: 4.1 (66 reviews)

Vendor: Software AG

4.1 out of 5

66 reviews
88% willing to recommend

3,547 followers

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What is ARIS BPA?

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

Get the ARIS BPA Buyer's Guide and find out what your peers are saying about ARIS BPA, Camunda, Sparx Systems Enterprise Architect and more!

ARIS BPA is the #3 ranked solution in Business Process Design tools and #8 ranked solution in BPM Software. PeerSpot users give ARIS BPA an average rating of 8.2 out of 10. ARIS BPA is most commonly compared to Camunda: ARIS BPA vs Camunda. ARIS BPA is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.

Helped 839,319 peers since 2012

Featured ARIS BPA reviews

Libor Černý

Process manager at a insurance company with 5,001-10,000 employees

From the start, there were some difficulties on how to create outputs since there wasn't a repository tool in version 6. However, in version 7, there has been a tool for creating standards for a company, and that tool has been very intuitive. While I have been using this tool for several years, other people just starting to use it find the learning curve steep. This tool is very robust and accommodates many roles, where people can participate from compliance, IT designers, etc. This can create problems for users who have no experience with similar tools. It took me a year before I felt comfortable with this tool, because when I came from university it was the first or second tool that I worked on. It took me a year to run every feature or use it for every possibility since this tool is very robust. We sometimes have to create the link to the server and the repository twice because it is deleted once for some unknown reason. Though, this is not a big problem. There should be a more intuitive tool when creating reports.

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Veronika Ellermann

BPM Method and Tools Specialist at a pharma/biotech company with 10,001+ employees

The Risk and Compliance Management tool is rather complex. So, we customized it. Customization was done by SAG and was done fast. The facility for sharing content should be enhanced. For example, it would be nice if you could share content with viewers who do not explicitly have access to the model. As it is now, if you share a process with somebody that does not have access to the model, then the person receives a link that simply tells them they have no access. Particularly, when you're in the process of modeling something and you want to share it because you want to get feedback from your colleagues, I would appreciate being able to share that content. It could be valid for a period, such as 24 hours or one week. This is something that would help.

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Keith Bohanna

Head of Group BPM Standards at a financial services firm with 10,001+ employees

The areas of ARIS where we see room for improvement are actually related to the background services that support it. Over the last number of years, Software AG has moved from an on-premises solution into deploying a SaaS solution to their enterprise base. That has been really successful from my point of view, as I have been a customer of ARIS, managing the relationship, for a couple years. Certain support functions around the knowledge base, customer service, and the information available on modules within the core ARIS component are lagging behind the SaaS movement. Traditionally, enterprise software is sold by sales people pitching to customers individually. Once you move into the SAAS environment, everything becomes more digital, and they haven't yet fully moved into that space.

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ARIS BPA mindshare

Product category:

As of March 2025, the mindshare of ARIS BPA in the Business Process Design category stands at 8.0%, down from 9.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Design

PeerAnalyst reports based on ARIS BPA reviews

Type	Title	Date
Category	Business Process Design	Mar 3, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 3, 2025	Download
Comparison	ARIS BPA vs Camunda	Mar 3, 2025	Download
Comparison	ARIS BPA vs Visio	Mar 3, 2025	Download
Comparison	ARIS BPA vs Sparx Systems Enterprise Architect	Mar 3, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	12.4%	89%	77 interviews Add to research
Sparx Systems Enterprise Architect	3.9	11.2%	87%	99 interviews Add to research

Valuable Features

ARIS BPA excels in process modeling and integration, offering flexibility and comprehensive functionality for businesses. The centralized repository, powerful reporting capabilities, and collaborative environment support effective enterprise management. Users appreciate its intuitive interface, object reusability, and robust database structure. With versions like ARIS Connect, it enables web-based modeling and visualization, enhancing documentation and compliance. Its process simulation, governance, and alignment with business strategies make it a valuable tool for organizations.

"The maintenance capabilities of ARIS BPM and the strong underlying database are particularly valuable."
"The maintenance capabilities of ARIS BPM and the strong underlying database are particularly valuable."
"We chose ARIS because of its good reputation and familiarity with Software AG Tools."

Room for Improvement

ARIS BPA requires improvements in integration, user interface simplification, and pricing. It lacks a workflow engine and real-time data handling. Users highlight difficulties in integrating with other systems due to limited APIs, and scripting is cumbersome. Documentation and training are essential. The interface could be more appealing and intuitive. The software's usability is complex. Many users find it challenging to manage process governance and automation effectively. The tool is resource-intensive and costly to maintain and upgrade.

"I find it difficult to access the database as I want with direct querying."
"I find it difficult to access the database as I want with direct querying."
"Improvement should be made as per customer requirements."

ROI

ROI from ARIS BPA varies based on users, with some experiencing time savings and enhanced quality. Many found improved operational resilience and process transparency. Users noted extended adoption periods of up to 1.5 years, while several highlighted savings in development costs during business process transformations. Some organizations appreciate its reference value without quantifying ROI, emphasizing enhanced process understanding across departments and reduced time for activities like gap analysis and process discovery.

Pricing

Enterprise buyers evaluating ARIS BPA find the pricing on the higher side but justified by the value and functionality it offers. The diverse licensing options, though complex, allow customization to organizational needs. ARIS provides varied pricing tiers and models, including free trials, but setup and maintenance can be costly. Users recommend negotiating prices and ensuring the right licenses are selected to maximize ROI. ARIS is most suitable for large enterprises, with targeted solutions for different business sizes.

"Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay."
"ARIS has different licensing mechanisms for different modules, but they are perpetual licenses. So you pay once."
"The product is inexpensive."

Popular Use Cases

ARIS BPA is utilized for enterprise architecture, process modeling, and design. It supports BPMN for business processes, integrating risk, compliance, and digital management systems. Organizations use it to analyze processes, manage application landscapes, and enhance systems. ARIS BPA aids in automating processes, documenting standards and IT capabilities, and optimizing workflow. It facilitates business process frameworks, process governance, and operational-risk evaluations for diverse industries, including banking, telecom, insurance, healthcare, and automotive.

Service and Support

Customer service and support for ARIS BPA are generally good, with high ratings for technical support and prompt responses. Some reviews note room for improvement, particularly in partner support and communication. Priority requests receive 24-hour coverage, while the helpdesk and forums are viewed positively. Although there are some challenges in complex issues and time differences, users appreciate the responsiveness. The overall sentiment reflects satisfaction, with some expressing a need for more comprehensive documentation and expertise.

Deployment

The initial setup of ARIS BPA is largely straightforward, with many users finding it easy to install. Complexity can increase with additional modules, necessitating technical expertise and planning. Experienced users report minimal issues, while those less familiar may rely on vendor support. Setup on both cloud and on-premise is common, but large enterprises may require tailored configurations. Maintenance varies, with some noting it needs minimal effort, while others emphasize careful pre-planning for optimal use.

Scalability

ARIS BPA exhibits strong scalability, accommodating growth from small to large user bases with adaptable modular options. Many users emphasize its capability to handle increased demands effectively, praising its flexible licensing model and cloud deployment for adding users and functionality. ARIS BPA's architecture supports various organizational scales, enhancing business process management across diverse company sizes. The system allows for process-driven cultural development, enabling enterprises to start small and expand efficiently over time.

Stability

ARIS BPA is generally stable with occasional issues. Users noticed stability improves under proper network conditions. Large environments may face challenges when supporting over 5,000 users. Stability enhanced since earlier versions, though cloud deployment is noted as reliable. Minor bugs are quickly addressed with support. Java client memory issues were noted, but the web client is effective. ARIS BPA stability rated highly by users despite rare interruptions or technical challenges in specific situations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ARIS BPA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

11%

Computer Software Company

11%

Government

10%

Energy/Utilities Company

Retailer

Insurance Company

Construction Company

Hospitality Company

Educational Organization

University

Healthcare Company

Comms Service Provider

Transportation Company

Media Company

Real Estate/Law Firm

Wholesaler/Distributor

Logistics Company

Outsourcing Company

Aerospace/Defense Firm

Consumer Goods Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Non Profit

Legal Firm

Performing Arts

Compare ARIS BPA with alternative products

Learn more about ARIS BPA

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

ARIS BPA was previously known as ARIS, ARIS BPM.

ARIS BPA customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.