ARIS Cloud Reviews

Name: ARIS Cloud
Brand: Software AG
Rating: 4.1 (12 reviews)

4.1 out of 5

12 reviews
92% willing to recommend

2,660 followers

What is ARIS Cloud?

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

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ARIS Cloud is the #17 ranked solution in Business Process Design tools and #30 ranked solution in BPM Software. PeerSpot users give ARIS Cloud an average rating of 8.2 out of 10. Based on the analysis of the 12 most recent ARIS Cloud reviews, the overall sentiment is positive, with a sentiment score of 7.2. ARIS Cloud is most commonly compared to Camunda: ARIS Cloud vs Camunda. ARIS Cloud is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 816,660 peers since 2012

Featured reviews

BPMexp67

BPM Expert at a consultancy with 1-10 employees

Security is a consideration when migrating to the cloud. It's crucial to address potential risks and include security measures in the contract with the cloud provider. While there haven't been issues so far, acknowledging the risks is essential, especially when dealing with applications like ARIS. With the increasing capabilities and advancements in technology, many current challenges are likely to be resolved in the future. Despite security concerns, utilizing opportunities in the cloud and the internet offers significant advantages. Regarding areas for improvement, security remains a key consideration, especially when deploying ARIS in the cloud. However, this is not solely a product-specific concern but also pertains to the cloud environment. Beyond security, the strength of ARIS lies in its ability to serve as a unified repository for enterprise architecture. Having all information in one place facilitates alignment with the company's vision, strategy, and business objectives. Reducing redundancies across departments is crucial for maintaining service quality and minimizing costs. It ensures that everyone is on the same page, fostering collaboration and preventing discrepancies in information and services. While I currently use Guardis for this purpose, the concept of enterprise architecture is applicable, and ARIS stands as a valuable tool to support business processes and technology alignment within the company.

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Robert Hill

Director at MITS Institute (Pty) Ltd

There is room for improvement in the solution. It might be a bit more difficult to use compared to simpler and more basic tools. However, if you're an IT professional, it's a user-friendly solution. The current trend is to make it more accessible for end users. It's not ideal for everyone, but it serves its purpose. Moreover, there is room for improvement in the support.

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Libor Černý

Process manager at a insurance company with 5,001-10,000 employees

From my perspective, the cloud aspect of this solution is only a way to store data. It doesn't matter if the application is in the cloud or on-premises on my computer. I think that if you use the solution on the cloud, then it takes over your entire life. It mixes with your personal time. The deployment model does not matter to me. I see the forms, and what happens behind these forms doesn't matter. This is the best BPM tool that I have ever worked with. If somebody wants to learn how to use this program then they have two choices. The first is to learn in school and use the free student version. The second is if you are an employee of a big company and they have ARIS, then you can spend time learning it. If, however, you want to learn it for your own interest then you have no opportunity. You can pay for it, but it is expensive. Ten years ago, I was in a situation where I wanted to learn it, but I had no opportunity to do so. That caused me to lose interest. Later, when my company bought it, I learned how to use it. From my point of view, ARIS is the best. I would rate this solution a ten out of ten.

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ARIS Cloud mindshare

Product category:

As of November 2024, the mindshare of ARIS Cloud in the Business Process Design category stands at 1.9%, up from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Design

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

ARIS Cloud excels in user-friendliness, intuitive design, and seamless collaboration. It enhances process modeling with BPM portal capabilities superior to competitors. Its accessibility across devices and operating systems adds value. The cloud usage simplifies operations and supports remote access. ARIS Connect fosters team collaboration and content sharing. The ease of data integration and advanced automation potential boost efficiency, supporting diverse modeling standards while maintaining a consistent interface for end-users and administrators alike.

"The solution's most valuable feature stems from its being very easy to use, making it a very user-friendly tool."
"In the end, what stands out to me is the ease of using the cloud. I don't see any distinct or unique advantages in business process modeling software compared to other application software. The cloud simplifies operations and removes many operational complexities, which is a significant benefit."
"The most valuable feature is GUI; it is very intuitive and easy to use."

Room for Improvement

ARIS Cloud could benefit from enhancements such as improved architectural diagram support, more effective integration with other systems, and a reduction in its complexity. Users face challenges with duplicate data management and onboarding processes. The licensing model and retention period need reconsideration. Security and platform compatibility require attention, particularly in cloud deployments. Flexibility and support services have room for enhancement, while users also seek more intuitive use for non-IT professionals.

"I encounter challenges, and I am using Yuri to establish principles, define rules, conduct training sessions, and offer coaching to application owners, SMEs, and individuals responsible for technologies. This aids in providing support during these migrations.Security is a consideration when migrating to the cloud. It's crucial to address potential risks and include security measures in the contract with the cloud provider. While there haven't been issues so far, acknowledging the risks is essential, especially when dealing with applications like ARIS. With the increasing capabilities and advancements in technology, many current challenges are likely to be resolved in the future. Despite security concerns, utilizing opportunities in the cloud and the internet offers significant advantages.Regarding areas for improvement, security remains a key consideration, especially when deploying ARIS in the cloud. However, this is not solely a product-specific concern but also pertains to the cloud environment. Beyond security, the strength of ARIS lies in its ability to serve as a unified repository for enterprise architecture. Having all information in one place facilitates alignment with the company's vision, strategy, and business objectives. Reducing redundancies across departments is crucial for maintaining service quality and minimizing costs. It ensures that everyone is on the same page, fostering collaboration and preventing discrepancies in information and services. While I currently use Guardis for this purpose, the concept of enterprise architecture is applicable, and ARIS stands as a valuable tool to support business processes and technology alignment within the company."
"The support team of ARIS Cloud has certain shortcomings where improvements are required."
"It seems that there could be innovations in fostering spontaneous cooperation between departments and individuals. This extends to case management and finding new paradigms for enhancing such cooperation. While some approaches, like basic case management tools, have been tried in the past, they may not have met expectations entirely. However, ongoing efforts in administrative science are focused on these areas. Companies with innovative ideas can contribute to progress, possibly involving concepts related to trust, even within the context of web 3. There are intriguing developments in how economic and business organizations can be formed.When it comes to learning about these concepts, starting with simple examples and gradually moving to more complex ones is advisable. Begin with the basics, excluding unnecessary details that might hinder understanding. Over time, you can delve into more intricate aspects, such as Bitcoin and the Lightning Network, to gain a deeper understanding of these technologies."

Pricing

Enterprise users report ARIS Cloud's pricing as competitive, comparable to similar solutions like Signavio. The new cloud licensing model is leaner, offering valuable bundles without the need for multiple types as with on-premises. Users appreciate its functionality, which is deemed worth the cost, especially considering ROI. While previous pricing was higher, cloud deployment is cost-effective due to pay-per-use and the absence of infrastructure and maintenance expenses. A student version and 30-day trial provide free initial access.

"The cloud deployment is not more expensive. In the cloud, you pay for what you use, and there's no need for maintaining infrastructure or additional personnel, making it cost-effective. On-premises deployment, on the other hand, involves infrastructure costs and maintenance expenses."
"The licensing model of ARIS Cloud is leaner and more beneficial to the customer. The new license model is great. With the on-premise, you needed to subscribe to many more types of licenses. Now there are licensed bundles available on the cloud."
"There is a student version of this solution that can be used for free."

Popular Use Cases

Organizations primarily use ARIS Cloud for business mapping and modeling processes, enhancing business architecture, finance reconciliation, and back-office processing. It's employed in insurance, banking, and for standard business process management. Users deploy it for digital transformation, SAP integration, and migration from on-premises to cloud. The tool supports BPMN and aims to automate processes, creating blueprints for strategic initiatives. It is utilized in both private-cloud deployments and business process blueprinting for platforms like SAP S/4.

Service and Support

Customer service and support experience with ARIS Cloud is mixed. Some praise response times and partner assistance, while others find local support lacking, particularly outside Europe and the U.S. Users report issues with the ticketing system and difficulties contacting the support team directly. Partners are highlighted as a strength in some regions, but there are complaints about inadequate contact channels and unresolved technical queries. Some users rate the support highly, whereas others express dissatisfaction.

Deployment

Many found ARIS Cloud's initial setup straightforward and easy, while some encountered complexities tied to security and dependencies. Some users highlighted the need for refined filters and clearer guidance for beginners. Others noted minor issues during transitions, primarily related to contractual matters and internal dependencies. Communication with the cloud operations team was suggested for improvement. Despite occasional difficulties, migrations were generally executed smoothly, with ARIS Cloud's hybrid deployment model appreciated for its preconfigured state.

Scalability

Organizations find ARIS Cloud capable of scaling from small to large enterprises, though it can be costly. Many have successfully utilized it for large-scale deployments. While some users haven't fully scaled yet, they express confidence in its potential. The cloud version is believed to offer enhanced scalability. Many rate its scalability positively, though usage experience varies. Organizations range widely in size, from hundreds to thousands of employees, showcasing its adaptability in different business contexts.

Stability

ARIS Cloud is generally stable, though some modules require extensive setup for smooth operation. Users mention high reliability and few issues, with any disruptions often attributed to external IT problems. While there is occasional lag, stability is usually rated positively, ranging from seven to nine out of ten. Connection is highly stable, and where faults occur, it's uncertain if they're due to the cloud service or local internet issues.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ARIS Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Energy/Utilities Company

11%

Manufacturing Company

Insurance Company

Government

Real Estate/Law Firm

University

Educational Organization

Retailer

Construction Company

Healthcare Company

Comms Service Provider

Legal Firm

Logistics Company

Media Company

Transportation Company

Performing Arts

Hospitality Company

Consumer Goods Company

Non Profit

Recreational Facilities/Services Company

International Affairs Institute

Agriculture

Aerospace/Defense Firm

Leisure / Travel Company

Mining And Metals Company

Recruiting/Hr Firm

Outsourcing Company

Compare ARIS Cloud with alternative products

Learn more about ARIS Cloud

What makes the difference?

The most comprehensive platform for process excellence in the market

Easy to use

Covers business & IT architecture from all angles

Full flexibility and >100 diagram types

Customer-driven development based on best practices

Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

ARIS Cloud was previously known as Process Live, ARIS Simulation, ARIS Aware, ARIS Connect.

Product Video

ARIS Cloud customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market and 10 million users worldwide, from 1 user companies to the Fortune 500.