Atlassian Confluence Reviews

Name: Atlassian Confluence
Brand: Atlassian
Rating: 4.1 (105 reviews)

Vendor: Atlassian

4.1 out of 5

105 reviews
90% willing to recommend

4,325 followers

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What is Atlassian Confluence?

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

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Atlassian Confluence is the #1 ranked solution in top Knowledge Management Software, #2 ranked solution in top Corporate Portals, and #2 ranked solution in top Enterprise Social Software. PeerSpot users give Atlassian Confluence an average rating of 8.2 out of 10. Atlassian Confluence is most commonly compared to SharePoint: Atlassian Confluence vs SharePoint. Atlassian Confluence is popular among the midsize enterprise segment, accounting for 76% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 74% of all views.

Helped 839,422 peers since 2012

Featured Atlassian Confluence reviews

RabindraMaharana

Business Consultant at Tech Mahindra Limited

There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.

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Massimo Banzi

Standards Manager at Telecom Italia

An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool, but I forgot the exact name of the tool, and that tool could be used for better interactions offline among users on a specific topic, development, or discussion. I want that feature to be present in Atlassian Confluence. If there's a possibility to integrate Atlassian Confluence, Jira, and that other tool, that will make Atlassian Confluence better. My team had problems accessing Atlassian Confluence a couple of times, but I wonder if that was due to a network, server, or tool issue. I have to say that I've been working with Atlassian Confluence for years, and it has been improving its functionalities, so I feel that as a tool, it's working very well, but some features could still be improved. For example, the search engine should allow you to define some keywords you could use when searching, though I wonder if it's staff-related or setup-related, or lacking in the search engine function itself. I also want artificial intelligence added to Atlassian Confluence where you're working on a specific issue or argument, and Atlassian Confluence, through its AI, can propose some improvements based on what has been done on the same topic by different teams or different projects within the same infrastructure, similar to an internal reference, which can be helpful. Through AI, it would also be great if Atlassian Confluence could advise you on what has been done outside your specific project, and maybe there's the possibility of an installation where you have several projects installed and working together. Another feature that would be good to have in the next release of Atlassian Confluence is the tool recognizing a keyword or two that's fully developed in project B, which you can use in project A, for example.

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Rohit Nagar

Pre-Sales Solution Engineer at Amrut software pvt ltd

On the reporting front, if Atlassian can bring in more Jira inside Confluence, it would be good since it fails to do so currently. When it comes to the UI with respect to the functionalities, Confluence cannot replace Microsoft Word at the moment, so even though it can be used as a document management system, it is not meant for document creation, which adds a lot of limitations to it. Users will not be able to provide Confluence as a standard document. The aforementioned aspects are areas where Atlassian can have a look at and slightly refine the product. In terms of reporting, the tool provides a very limited aspect when it comes to its ability to allow users to pull data from Jira and give a report. Reporting works in many ways when you want to present something with respect to a project or status to C-level professionals. Putting reports to be presented to C-level professionals in Jira is a very tough task, but instead, if you can make it inside of it as a document, then it would be easier, printable, and convertible into PDF, or else, you can embed it elsewhere as well, helping provide more clarity to users on what exactly is happening, after which it can provide real-time reporting of the project.

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Atlassian Confluence mindshare

Product category:

As of March 2025, the mindshare of Atlassian Confluence in the Corporate Portals (Enterprise Information Portals) category stands at 16.0%, down from 19.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Corporate Portals (Enterprise Information Portals)

PeerAnalyst reports based on Atlassian Confluence reviews

Type	Title	Date
Category	Corporate Portals (Enterprise Information Portals)	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download
Comparison	Atlassian Confluence vs SharePoint	Mar 4, 2025	Download
Comparison	Atlassian Confluence vs Liferay Digital Experience Platform	Mar 4, 2025	Download
Comparison	Atlassian Confluence vs Drupal	Mar 4, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	24.5%	78%	158 interviews Add to research
Liferay Digital Experience Platform	4.0	22.3%	91%	44 interviews Add to research

Valuable Features

Users find Atlassian Confluence easy to use with intuitive navigation and seamless integration with JIRA. It supports version control and cross-referencing, enhancing document collaboration. The platform's flexibility allows adding macros and customizing templates for different needs. It facilitates real-time editing and notifications, enabling efficient teamwork. The hierarchical organization of pages and powerful search capabilities make information easily accessible. Integration with third-party apps extends its functionality, fostering an effective collaboration environment.

"I rate this solution a nine out of ten."
"I find the editing option straightforward and quick."
"Copying another page and providing an option to edit everything is valuable."

Room for Improvement

Atlassian Confluence faces challenges with its search functionality, text editor limitations, and integration difficulties. The pricing model is expensive, especially for large user bases. Users find the user interface and customization options lacking in intuitiveness. Collaborative editing capabilities and workflow processes require enhancement. Licensing and permissions also create difficulties. Data management issues arise from formatting limitations and the difficulty of importing and exporting content. Users express the need for better analytics, reporting, and AI integration features.

"The software does not currently have any kind of AI integration. Given that many platforms are now incorporating AI, I believe Confluence should also consider AI integration."
"The add-on feature is not readily available or well-documented."
"There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented."

ROI

Atlassian Confluence provides a central point for knowledge sharing, reduces onboarding time, and improves provisioning of repeatable processes. It saves time in finding information, enhances intellectual property retention, and offers a cost-effective tool with widespread use. It contributes to monetary and quality-of-life improvements by saving money, sharing knowledge during onboarding, and planning without directly generating revenue. The ROI includes both time and financial benefits, proving worth in a short time for users.

Pricing

Enterprise users find Atlassian Confluence pricing variable, increasing costs significantly with user growth and add-ons, despite starting affordably. Enterprise licenses have driven costs higher, especially with yearly price increments. Cost varies by license type and user count, with options for anonymous users reducing expenses. Many user comments emphasize controlling plugin use as their costs stack. Pricing information is readily available on Atlassian's website. Confluence licensing offers flexibility between cloud-based and self-hosted versions, but varies significantly based on user needs.

"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"In my opinion, it's worth the investment"
"This is a very expensive solution."

Popular Use Cases

Organizations primarily use Atlassian Confluence for documentation, knowledge management, and collaboration. It supports team coordination and communication, serving as a repository for documents such as meeting notes, software documentation, project charters, and technical specifications. Teams utilize it for task management, linking with Jira for agile processes, and sharing project details. Confluence facilitates information sharing across departments, making it a centralized platform for storing and managing diverse document types and project-related content.

Service and Support

Users generally find Atlassian Confluence customer service responsive, although some express dissatisfaction with its adequacy and support level. Numerous users highlight technical support as effective and helpful, stress the need for paid plans to access higher service levels, and some note that resolving issues can be slow. Many prefer self-service options like forums and online documentation, valuing Atlassian's online community and ticket-based system.

Deployment

Many users found Atlassian Confluence's initial setup straightforward and easy, often requiring minimal administration. While some needed expert guidance, especially for complex installations, documentation is generally helpful. Cloud setups are particularly simple, whereas on-premises may pose challenges like LDAP integration. For effective use, planning and understanding the tool's functionalities are essential. Without external help, configurations can be time-consuming due to necessary customizations or specific business requirements.

Scalability

Atlassian Confluence is generally scalable, with many users reporting no issues during their expansion. Some had concerns about cost and performance, especially with cloud versions or large-scale users. It supports extensive growth, accommodating companies with thousands of users. While some noticed performance issues with high user counts, many rated scalability highly, praising its ability to grow with their needs without major issues.

Stability

Atlassian Confluence is considered highly stable with users reporting minimal issues. Some faced connectivity or setup-related challenges, but these are rare. Others have noted improvements over time, especially post-upgrades. Occasional glitches like slow response or maintenance periods are mentioned, though these do not significantly affect reliability. Users praise its consistent performance, rating it highly for stability. Proper server hardware and configurations further enhance its dependability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Atlassian Confluence Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

74%

Financial Services Firm

Computer Software Company

Manufacturing Company

Government

University

Retailer

Healthcare Company

Comms Service Provider

Insurance Company

Media Company

Energy/Utilities Company

Non Profit

Real Estate/Law Firm

Compare Atlassian Confluence with alternative products

Learn more about Atlassian Confluence

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Atlassian Confluence was previously known as Confluence.