Service and Support
Customers find Cisco UCS Manager's technical support exceptional, particularly in the US. They note responsiveness and quick issue resolution, though upgrades can be challenging. Some suggest American support is preferred over European. Users appreciate knowledgeable support teams, although global availability at first-level support is highlighted. Some mention resolving hardware and software issues efficiently, yet complex structures might cause delays. Users praise its resource reliability, despite occasional urgency gaps in customer service outside UCS Manager issues.
Deployment
Many found Cisco UCS Manager's initial setup complex, especially without Cisco architecture knowledge. Complexity often varied with infrastructure size. Some achieved a straightforward implementation, while others faced challenges, citing a need for careful planning and multiple personnel. Deployment times ranged from hours to months, depending on integrations and configurations. Despite this, users agreed that subsequent installations were easier following initial hands-on experience. In comparison, other platforms like Nutanix seemed simpler in setup.
Scalability
Cisco UCS Manager displays strong scalability due to templates simplifying system edits and handles extensive environments well. While some encounter chassis limitations impacting scalability, flexibility is generally praised. Users can expand with additional UCS Managers as needed. Businesses appreciate its ability to support various user needs, including those in banking and web-based environments, allowing for future growth. Ratings for scalability vary, but feedback frequently highlights its ability to meet organizational demands efficiently.
Stability
Cisco UCS Manager is generally very stable, with most users expressing satisfaction. Some report occasional issues like memory failures, licensing concerns, and upgrade bugs, but these are often resolved with updates or Cisco support. Stability is rated highly, often around eight or nine out of ten. Users appreciate the platform's reliability, robustness, and high availability, noting it performs well without significant bugs, crashes, or glitches, contributing positively to their IT infrastructure stability.