ControlUp Reviews

Name: ControlUp
Brand: ControlUp
Rating: 4.3 (11 reviews)

4.3 out of 5

11 reviews
100% willing to recommend

169 followers

What is ControlUp?

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

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ControlUp is the #5 ranked solution in top Digital Experience Monitoring (DEM) solutions and #36 ranked solution in Infrastructure Monitoring tools. PeerSpot users give ControlUp an average rating of 8.6 out of 10. Based on the analysis of the 11 most recent ControlUp reviews, the overall sentiment is positive, with a sentiment score of 7.9. (The highest in the category). ControlUp is most commonly compared to Nexthink: ControlUp vs Nexthink. ControlUp is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 816,406 peers since 2012

Featured reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Shashank Bhardwaj

System Admin at Stefanini Group

ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers. The tool's analytics capabilities help us because we actively use the tool for monitoring. If user activity increases in specific zones, the analytics notify us through alarm monitoring. This tells us that we need to add resources in those areas or that a part of the enterprise is experiencing a resource crunch. The analytics keep us updated in real-time, pointing out where we need to focus our attention. ControlUp has also started using AI capabilities and automation features, which are beneficial. The platform recently introduced new capabilities and features, so I think its analytics will become even more powerful for VDI administrators in the future. The product is very easy to use. I would say a new user can get hands-on experience in just a couple of hours of learning. They provide all the training materials through their platform, the ControlUp Academy, which is free to use.

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Iaroslav Aleksyuk

Cyber Security Specialist at a energy/utilities company with 10,001+ employees

My advice to others is if you are deploying a brand new system or doing a migration, you better install ControlUp as soon as possible at the earliest stage possible because it will give you visibility into your old system. You will know how it's doing, and what you need to migrate. You might not need to migrate everything because maybe not everything is being used to the full extent. As you deploy a new system, you start monitoring and you know what exactly it's doing, how exactly it's doing, and you can adjust on the go. I rate ControlUp ten out of ten.

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ControlUp mindshare

Product category:

As of November 2024, the mindshare of ControlUp in the Digital Experience Monitoring (DEM) category stands at 14.7%, up from 12.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

ControlUp is valued for its real-time performance monitoring, script-based automation, and ROI-focused approach. Numerous scripts are available for immediate or triggered actions. Users appreciate its UI and granular resource visibility. Its integration capabilities enhance user experience analysis. Insights facilitate infrastructure planning and performance issue resolution. The platform's ease of use and responsive support are highlights. AI and automation capabilities offer a centralized tool for accessing infrastructure elements. Historical reporting and analytics further enhance user operations and resource management.

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."
"ControlUp has an easy installation process."

Room for Improvement

ControlUp requires enhancements in integration and network monitoring capabilities. Users find the existing reporting and alert systems lacking in comprehensive metrics. The interface could benefit from greater clarity and consistency. Many express a need for improved automation and data sharing options, such as exporting data views. Multi-tenancy for service hosting is desired by partners, with users also requesting more dynamic control of CPU usage and expanded device monitoring. The mobile app's 24/7 alert functionality should be restored.

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"Most reports give information about the top 100 devices, but not all of the devices."
"The graphical user interface needs to be improved from version to version."

ROI

Organizations reported an increase in efficiency and cost savings with ControlUp, primarily through automation and workload monitoring that allowed them to downsize and turn off unnecessary VMs. They acknowledged avoiding potential data loss, downtime, and hardware failure by using ControlUp, which prevented unfavorable scenarios. Quantifying the return was challenging, but expectations were set based on initial agreements to ensure satisfactory outcomes. Saving enough time to reallocate one full-time equivalent personnel to engineering tasks was also noted.

Pricing

Enterprise users reported mixed experiences with ControlUp pricing and licensing. Contracts usually have annual or two-year terms, with potential hidden service and maintenance fees. Some noted higher costs than alternatives like Nagios but appreciated ControlUp's features and competitive value. The Automated Actions license was highly recommended. Purchases can be made via VMware for Horizon users. Resellers may add fees, yet the pricing is generally favorable, with standard and platinum options available.

"Based on my experience, ControlUp is not that expensive."
"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"We are satisfied with the price compared to other solutions."

Popular Use Cases

Users leverage ControlUp for monitoring, user experience analysis, troubleshooting, and automation across virtual environments. It offers real-time data for remote session visibility, supports infrastructure management, and aids in administration via a centralized console. Organizations employ it for Citrix, VMware, and Hyper-V environments to monitor session metrics, device health, and enforce security measures. It's valued for insights into data across extensive device networks, though lacking networking infrastructure monitoring capabilities makes it not comprehensive for all needs.

Service and Support

ControlUp's support is generally responsive and beneficial, with improvements noted over time. Some users had initial delays, potentially due to scaling challenges. Premium customers experienced dedicated attention and fast issue resolution within 30 minutes. Despite challenges with older technicians adapting to new technologies, ControlUp's support team is knowledgeable and responsive. Integration expertise and flexibility are areas for enhancement. Continuous communication is maintained for feature requests, and customer service is considered valuable, providing peace of mind.

Deployment

Users had mixed responses to ControlUp's initial setup. Some found it straightforward, requiring minimal time and resources, while others encountered complexity, needing assistance and thorough planning. Implementation often involved phases, pilots, and regional rollouts. Experienced users found it easier, whereas newcomers faced challenges. Deployments varied, with some taking a day to complete, and others spanning months for full adoption. Flexibility and user knowledge were crucial in determining the setup's ease.

Scalability

ControlUp is adaptable with cloud features offering extensive capacity, while its on-premises option faces limitations in scale due to resource demands. Organizations frequently reassess expansion plans due to changing environments like remote work. Licensing based on monitored machines affects long-term strategy and cost. Adding monitor servers enhances flexibility and performance. While some face challenges scaling due to features and pricing, many find it dependable for monitoring needs, covering thousands of devices and several data centers.

Stability

ControlUp is generally viewed as stable, though opinions vary due to usage and setup differences. Some praise its reliability with no bugs or crashes, while others note minor issues with database volumes or specific configurations, especially in large environments. Proactive alerts and support responsiveness are highlighted positively. Some users comment on improvements needed for optimal performance, acknowledging ControlUp's ongoing development and functionality enhancements. Budget considerations also influence perceptions of ControlUp's stability and effectiveness.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ControlUp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

12%

Manufacturing Company

Insurance Company

Government

University

Legal Firm

Educational Organization

Real Estate/Law Firm

Retailer

Outsourcing Company

Non Profit

Hospitality Company

Logistics Company

Energy/Utilities Company

Construction Company

Wholesaler/Distributor

Media Company

Performing Arts

Recreational Facilities/Services Company

Pharma/Biotech Company

Comms Service Provider

Transportation Company

Compare ControlUp with alternative products

Learn more about ControlUp

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”