Dell CloudIQ Reviews

Enterprise users find Dell CloudIQ more expensive than competitors like NetApp, which provides a broader range of pricing options. Although specific licensing costs are unclear, CloudIQ is perceived as a free add-on with no additional charges if integrated with existing Dell solutions. Many users state that CloudIQ requires no extra payments as it is part of a service contract, making it cost-effective for those already committed to Dell's ecosystem.

• "I believe it is a free product because we don't pay for it."
• "The solution is more expensive than NetApp which offers file systems in various price ranges."

Organizations primarily use Dell CloudIQ for monitoring tier-1 storages, forecasting capacity, performance analytics, and infrastructure management including updates, security, and optimization. It integrates with PowerScale, PowerStore, Dell PowerEdge, vCenter servers, and hypervisors. Users benefit from a centralized dashboard for health and capacity planning. It serves storage and backup teams, providing alerts for potential issues and facilitating inventory, health checks, and analytical problem identifications to ensure environment stability and efficiency.

Dell CloudIQ's customer service is responsive and knowledgeable, often anticipating hardware issues with timely notifications. Users have noted difficulties with support compared to previous EMC standards, although some are satisfied with prompt assistance and technical expertise. The system is generally trouble-free, with occasional challenges related to consultant access. Interaction with support is minimal for some, suggesting a stable performance. Overall, satisfaction varies among users, but technical support remains crucial for operational adjustments.

Dell CloudIQ's initial setup is generally described as straightforward and easy, requiring minimal time and effort. Users report it can be completed within a few hours, and in some cases, just minutes. Tasks include setting up clusters, SRS integration, and configuring support systems. Some mention the complexity of matching infrastructure data and took up to two weeks to become fully operational. Scalability is rated highly, and deployments typically do not require external vendor assistance.

Dell CloudIQ demonstrates impressive scalability, working efficiently for small to enterprise-level businesses. It is utilized by teams managing storage and backup without notable issues. Adding users and devices is straightforward, although greater compatibility with devices would enhance benefits. Although scaling involves incorporating additional hardware, users report high stability and effective operation.

Dell CloudIQ is noted for its superior stability compared to other EMC models. Users have not experienced clashes or stability issues. It's deemed highly stable, with fewer vulnerabilities observed than in VMware and Veritas over four years. CloudIQ’s compact and optimized nature contributes to its stability, and users rate it nine out of ten for this aspect. Its stability is reliable given no infrastructure issues exist.