Service and Support
Dell CloudIQ has a mix of satisfaction and challenges in customer service. Some users experience efficient communication and find support satisfactory, rating it four out of five. However, others report difficulty accessing support and note a decline post-EMC acquisition. Issues with account authorization occurred during server changes. Functionality remains strong, running without major issues. Notifications and proactive communication about hardware concerns are appreciated, but misunderstandings in consultant access still arise.
Deployment
Users mention that Dell CloudIQ's initial setup is often straightforward, with integration involving VMware and storage devices. Some describe it as easy, taking minutes to hours, while others find it moderately complex, requiring up to two weeks. This process includes configuring support systems, connecting infrastructures, and ensuring secure services. Deployment typically involves integrating clusters and ensuring access to information portals, with maintenance easily handled by a small team.
Scalability
Scalability of Dell CloudIQ is highly regarded, especially among storage and backup teams with few users involved. Users find it feasible for small to large businesses and note its simple scaling process by adding supported hardware. Device compatibility and scope are areas for potential improvement. High stability and a positive reception are highlighted, and new users and devices can be added smoothly without significant difficulties.
Stability
Dell CloudIQ demonstrates high stability compared to other monitoring solutions and EMC models. Users report no clashes or stability issues, noting that it shows fewer vulnerabilities over four years than VMware and Veritas. Described as compact, compressed, and optimized, CloudIQ earns a stability rating of nine out of ten. Stability is generally assured unless infrastructure issues arise, reinforcing its reputation as a reliable choice for users seeking consistent performance.
