Dell CloudIQ Reviews

Name: Dell CloudIQ
Brand: Dell Technologies
Rating: 4.1 (7 reviews)

4.1 out of 5

7 reviews
87% willing to recommend

114 followers

What is Dell CloudIQ?

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

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Dell CloudIQ is the #34 ranked solution in Infrastructure Monitoring tools. PeerSpot users give Dell CloudIQ an average rating of 8.2 out of 10. Based on the analysis of the 7 most recent Dell CloudIQ reviews, the overall sentiment is positive, with a sentiment score of 7.7. Dell CloudIQ is most commonly compared to Datadog: Dell CloudIQ vs Datadog. Dell CloudIQ is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 16% of all views.

Buyer's Guide

IT Infrastructure Monitoring

November 2024

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Featured reviews

Yaswanth Yathaluru

Sr. Storage & Backup Engineer at a retailer with 10,001+ employees

Our company uses the solution for forecasting capacity and performance via cloud visualization that is maintained by Dell. The solution is a maintenance tool that is used by our storage and backup teams to view PowerScale and our cloud. The tool for forecasting capacity is valuable. PowerScale…

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ClaudioSalgado

IT Architect Consultant at RTFM

Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually. It provides a status with traffic light colors, where red indicates danger, yellow means attention is needed, and green represents normal conditions to easily understand the health of the environment. The quick overview aids in decision-making. Additionally, CloudIQ's predictive capabilities, which are enhanced by artificial intelligence, have improved operational efficiency by providing proactive information to prevent issues before they arise.

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Vaidyanathan Swaminathan

Co-Founder at Tech RIdge Solutions

We use it primarily for storage management Dell CloudIQ has been very helpful for us. It would be even better if it could include information on servers and other hardware components in addition to storage. I have been using Dell CloudIQ for about three or four years as a partner. It is a…

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Dell CloudIQ mindshare

As of November 2024, the mindshare of Dell CloudIQ in the IT Infrastructure Monitoring category stands at 1.2%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Last updated Nov 25, 2024

Valuable Features

Valuable features of Dell CloudIQ include the mobile app for monitoring storage, capacity forecasting, infrastructure updates, optimization techniques, cybersecurity management, and holistic storage visibility. Dashboard summaries provide system insights. Health status alerts use traffic light colors for quick understanding and prompt attention to issues. Predictive capabilities leverage AI for proactive problem prevention, enhancing operational efficiency. Users benefit from free access as a complete Dell ecosystem with easy monitoring and drive updates for storage visibility and firmware management.

"I rate CloudIQ a ten out of ten."
"Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually."
"It's convenient because you can access it from a mobile device without needing a laptop."

Room for Improvement

Dell CloudIQ needs improvement in its range to support older systems like VNX and VRX, and include technologies beyond Dell. Users find its limitation to only Dell hardware restrictive, especially in heterogeneous environments. Reducing cost would enhance its appeal. Reporting features need enhancement, and expanding to include server information would be beneficial. The reliance on PowerScale as the only file system is seen as a limiting factor. Better integration with Connectrix switches is also necessary.

"The main limitation of CloudIQ is that it is intended to be used exclusively with Dell hardware."
"If you have a heterogeneous environment, there might be some limitations in coverage since CloudIQ is primarily designed for Dell-based infrastructures."
"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."

Pricing

Dell CloudIQ has been described as more expensive compared to competitors like NetApp, known for offering options at various price ranges. However, users indicate that CloudIQ comes at no additional cost if a Dell solution is already purchased. Licensing is generally included in service contracts with Dell. Users have not identified specific setup costs, suggesting that CloudIQ might be integrated within existing systems without incurring extra charges.

"I believe it is a free product because we don't pay for it."
"The solution is more expensive than NetApp which offers file systems in various price ranges."

Popular Use Cases

Organizations use Dell CloudIQ primarily for monitoring critical tier-1 storage and integrating virtual infrastructure for improved analytics and storage management. They utilize it for capacity forecasting, performance visualization, and health monitoring, as well as for viewing PowerScale and cloud integration. Additionally, it aids their storage and backup teams in reporting, optimization, and system update management. The application provides a centralized dashboard accessible via smartphone or website for comprehensive infrastructure insights.

Service and Support

Dell CloudIQ users report varying experiences with customer service and support. Some indicate no need for assistance, while others have regular interaction for tasks like server changes. Support is generally rated positively, with some challenges noted since EMC's acquisition. Difficulty in navigating support and some access misunderstandings are mentioned, but functionality remains reliable with minimal issues. Overall, support is perceived as robust, despite some areas of needed improvement.

Deployment

Many find Dell CloudIQ's initial setup to be straightforward, often completed within hours. Some users mention integrating clusters and using SRS for data transfer. While several manage deployment without external help, others describe medium complexity, requiring weeks to align infrastructure. Deployment times range from 45 minutes to several days, dependent on configurations and evaluations. Users praise CloudIQ's scalability but note the importance of correct environment configuration. Access may extend to consultants for support.

Scalability

Dell CloudIQ provides good scalability. Many use it within their storage and teams with no issues. Scaling up involves adding supported hardware. Compatibility needs improvement for broader device inclusion. Businesses of various sizes can find it fit their needs. Stability is rated high, and the scalability aspect is deemed effective by users.

Stability

Dell CloudIQ's stability is rated highly, outperforming other EMC models. Users report a solid, crash-free experience with no significant issues. Over a four-year period, fewer vulnerabilities were noted compared to VMware and Veritas. It is described as compact, compressed, and optimized. One rating gives its stability a nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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