GLPI by Teclib Reviews

Name: GLPI by Teclib
Brand: Teclib'
Rating: 4.4 (7 reviews)

4.4 out of 5

7 reviews
100% willing to recommend

What is GLPI by Teclib?

GLPI by Teclib focuses on asset management and ticketing, utilizing agent-based asset tracking and offering integration with systems like Active Directory. It also serves as a CMDB, supporting functions such as financial and contract management alongside project tools and network monitoring.

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GLPI by Teclib is the #10 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give GLPI by Teclib an average rating of 8.8 out of 10. GLPI by Teclib is most commonly compared to Ivanti Neurons for ITSM: GLPI by Teclib vs Ivanti Neurons for ITSM.

Helped 831,265 peers since 2012

Featured reviews

Dexter De Torres

ITSM Manager at Stratpoint Global Outsourcing, Inc.

For the free version, the tool should improve the graphics as it is kind of old school. The graphics are very flat compared to Google Workspace and Office 365. If you are not concerned about aesthetics, it is a fine tool. It is a good tool if you are more focused on the functionality. There are some bugs in the tool because it has a lot of features. Correlating all of the features can sometimes cause the tool to fail. If you create a ticket and then link it to an asset, there can arise some issues, but with support, one can customize and fix the issues in the product. The cost of the tool is an area of concern since it is 19 Euros per agent for a month. If your help desk team is of ten people, then you can multiply 19 Euros by ten people. The updates will be automatic if you get the tool's cloud version, but for the free version, you need to learn how to manage or administer Linux, PHP, and Apache because you will be updating the system manually. The updates are available, but you need to ensure that you have a test environment first before you apply it to the production environment because sometimes the updates mess up the data. I need to have a test environment first before loading it, but aside from the system, you also need to update the OS, PHP, and the web server itself. A lot of administrative tasks are needed if it is the free version, but for the cloud, you just use the product.

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MohamedAdel00

Sr System Development Engineer at Vantage Egypt

I previously created a file-sharing system with failover because I had issues with the internet and VPN connections. GLPI helped me monitor the network devices, particularly the network card. By monitoring this card and using pings to check the server's connection, GLPI will notify me by email if the server goes down. This allowed me to anticipate problems with the server and set up failover connections to another server. GLPI can run on both Linux and Windows Server, and it's built using PHP. It also supports virtual systems. Developing in GLPI is straightforward, making it accessible for beginners and experienced developers. It offers many features, including asset management and a ticketing system within one platform. GLPI has a strong future, especially when considering integration with DevOps tools, and I highly recommend it for any company. Overall, I rate the solution an eight-point five out of ten.

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Julio Cesar De Faria Junior

IT Security Admin at MeedBr

We have seen a big improvement in our team, particularly at the service desk. I'm responsible for managing GLPI, and my recent upgrade from 9.4 to 10.0 has improved our confidence and skills in customization. The dashboards of GLPI help us to track metrics and progress, which improves various company processes.

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PeerAnalyst reports

Type	Title	Date
Category	IT Service Management (ITSM)	Jan 22, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 22, 2025	Download
Comparison	GLPI by Teclib vs ServiceNow	Jan 22, 2025	Download
Comparison	GLPI by Teclib vs JIRA Service Management	Jan 22, 2025	Download
Comparison	GLPI by Teclib vs ManageEngine ServiceDesk Plus	Jan 22, 2025	Download

Title	Rating	Mindshare	Recommending
Ivanti Neurons for ITSM	4.1	2.0%	90%	15 interviews Add to research
OTRS	0.0	0.3%	0%	0 interviews Add to research

Valuable Features

GLPI by Teclib offers valuable features like asset management, asset tracking, ticket management, and ITSM capabilities. Its customization power allows users to add extensions, custom forms, and specific team customizations. License management is integrated with asset management, aiding in stability and IT process organization. The tool's personalization options, including UI and data scraping, are favored. Users find personalization and learning opportunities beneficial, supporting effective IT operations and resource allocation.

"The most valuable features of GLPI are its ITSM capabilities, including ticketing, automatic tasks, plugins, and notification systems."
"The best feature for me is the power of customization, allowing us to add extensions from each place of GLPI."
"The product is very easy to deploy."

Room for Improvement

GLPI by Teclib could benefit from improved plugin management and enhanced graphics to match modern standards like Google Workspace. Users face issues with version compatibility, bugs, and network errors. Suggestions include a form creator as a native feature, custom field generation, Docker images, and an SMS notification plugin. It lags occasionally and is more stable with PHP version 8.0.25. The cost and manual updates for the free version are potential concerns. Stability on Windows could also improve.

"The stability of Windows OS could be enhanced."
"One area for improvement is the occasional issues we encounter, which are not directly related to GLPI but are due to network providers. These include network errors like 502 and 504, indicating some failure in network communication with the server."
"For the free version, the tool should improve the graphics as it is kind of old school. The graphics are very flat compared to Google Workspace and Office 365."

Pricing

GLPI by Teclib offers pricing for its open-source and subscription-based versions. The open-source version incurs no licensing costs, while the GLPI Network Cloud costs 19 Euros monthly, including support and IT asset management. The subscription includes unlimited end users and level three support, with updates, backups, and server maintenance. Some companies find GLPI expensive due to currency exchange rates, but others find the pricing reasonable, particularly for its comprehensive features and no infrastructure maintenance.

"I have used the tool's open-source version...GLPI Network Cloud is 19 Euros per month. It comes with one agent only, but if you use the IT asset management part, it is unlimited."
"The solution's pricing is reasonable."

Popular Use Cases

Users utilize GLPI by Teclib primarily for asset management and ticketing purposes. They deploy the system to track assets like servers and laptops, integrate it with Active Directory for user authentication, and employ its ticketing system for end-user support and internal projects. This open-source tool supports features like software inventory, maintenance tracking, and basic project management, allowing users to efficiently manage resources without licensing costs. Additional capabilities include supplier management and contract attachment.

Service and Support

GLPI by Teclib offers excellent support with a large community for help and the option to purchase additional assistance. Users find technical support effective, resolving issues through management and reporting tools. PeerSpot support also provides valuable assistance. Many utilize community forums, while those working with integrators report satisfactory support experiences.

Deployment

GLPI by Teclib's initial setup is straightforward and easy, particularly for those with Linux and web server skills. Deployment can take up to ten days for medium-sized businesses. Most find the setup process simple, despite customization requiring a moderate effort. Docker users also experience ease in setup. Some encounter challenges with database initialization and data migration. Clear documentation and community resources aid implementation, making it accessible for IT professionals.

Scalability

GLPI by Teclib is widely regarded as performing well in terms of scalability, though ratings vary. It supports a range of users, assets, and tickets effectively, dependent on resources, but deployment challenges in certain scenarios were noted. Users have utilized GLPI successfully for both local and cloud-based projects, finding it suitable for diverse projects and teams. The application adapts to customer needs despite some reported issues with multi-node configurations and user session management.

Stability

GLPI by Teclib is regarded as stable, with ratings mostly between eight to ten. Linux platforms provide more stability than Windows. Some face issues with free version support and plug-in compatibility. Occasional bugs and lags are mentioned, but these are often resolved with support. Integrations with systems like Zabbix are successful, and companies find it suitable for varied environments. Native stability issues are rare, with most disruptions arising from Marketplace plug-ins.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our GLPI by Teclib Buyer's Guide for additional reliable information.

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Learn more about GLPI by Teclib

GLPI by Teclib is leveraged for its comprehensive ITSM capabilities, allowing organizations to manage assets and support tickets effectively. It offers integration with LDAP and Active Directory for seamless asset tracking and ticket management. Financial tracking, contract management, and project tools bolster its functionality, while network monitoring and software inventory provide additional insights. Customization through plugins enhances its adaptability, operating efficiently across Linux servers. Despite challenges like plugin management and PHP issues, improvements in features such as communication error handling and permission flexibility can enhance its IT operations further.

What are the key features of GLPI by Teclib?

Asset Management: Tracks and manages company hardware and software assets efficiently.
Ticket Management: Streamlines user support through well-structured ticket handling.
CMDB: Offers a centralized configuration management database for IT infrastructures.
Financial Tracking: Monitors expenditures related to assets and IT services.
Contract Management: Simplifies tracking and managing vendor contracts and SLAs.
Project Tools: Assists in managing IT projects with integrated tools.

What benefits should users consider in reviews?

Customization: Adapts to team needs with extensive plugin support.
User Experience: Provides a comprehensive interface, enhancing ease of use.
ITSM Flexibility: Automation and notification features streamline workflow.
Stability: Promotes organized IT operations with robust tracking.
Data Visualization: Offers insightful data presentation for informed decision-making.

GLPI by Teclib finds application across industries for its extensive ITSM functionalities. IT departments in healthcare, education, and finance sectors rely on it for efficient asset management and support ticket handling. Its role as a CMDB aids organizations in maintaining detailed records of their IT environments, while financial tracking and contract management functionalities cater to stringent compliance and regulatory needs. Educational institutions leverage GLPI's project management and network monitoring capabilities to oversee IT services and infrastructure effectively.