HCL Digital Commerce Reviews

Name: HCL Digital Commerce
Brand: HCLSoftware
Rating: 3.6 (7 reviews)

3.6 out of 5

7 reviews
83% willing to recommend

898 followers

What is HCL Digital Commerce?

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

Get the HCL Digital Commerce Buyer's Guide and find out what your peers are saying about HCL Digital Commerce, SAP Commerce Cloud, Salesforce Commerce Cloud and more!

HCL Digital Commerce is the #6 ranked solution in top eCommerce Platforms. PeerSpot users give HCL Digital Commerce an average rating of 7.2 out of 10. Based on the analysis of the 7 most recent HCL Digital Commerce reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). HCL Digital Commerce is most commonly compared to SAP Commerce Cloud: HCL Digital Commerce vs SAP Commerce Cloud. HCL Digital Commerce is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 13% of all views.

Helped 816,406 peers since 2012

Featured reviews

Amman Anup Kumar

Partner at R. Kumar

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Jason Levine

CEO, Senior Consultant, Collaboration Platforms at Indeo Oy

The tool is easy to use and flexible. It is flexible enough to tailor to your requirements HCL Digital Commerce should improve its integration capabilities with other platforms. I have been using the product for four to five years. We haven't had any issues with stability and I rate it a nine…

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reviewer1498065

Head of Business Consulting at a computer software company with 1,001-5,000 employees

One of the main disadvantages of the platform was the poor front-end experience. They had a template, but it was a very old template. It was not good for the current front-end technologies, browsers, etc. They are already fixing it, and they're implementing new templates with more responsive features. Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it. Their support and documentation could also be better.

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HCL Digital Commerce mindshare

As of November 2024, the mindshare of HCL Digital Commerce in the eCommerce Platforms category stands at 5.0%, up from 4.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
"I haven't faced any issues with the product's stability."
"Has all the modules needed for an order management solution."

Room for Improvement

"HCL Digital Commerce should improve its integration capabilities with other platforms."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"Lacks option to purchase individual modules."

Pricing

"HCL Digital Commerce's licensing costs are annual. It is expensive."
"I believe that HCL Digital Commerce is one of the most expensive products on the market."
"For our companies and our users, the price is quite high."