INTELLIBOT Reviews

Name: INTELLIBOT
Brand: ServiceNow
Rating: 3.5 (7 reviews)

3.5 out of 5

7 reviews
80% willing to recommend

What is INTELLIBOT?

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

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INTELLIBOT is the #17 ranked solution in best RPA tools. PeerSpot users give INTELLIBOT an average rating of 7.0 out of 10. INTELLIBOT is most commonly compared to UiPath: INTELLIBOT vs UiPath. INTELLIBOT is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.

Helped 816,406 peers since 2012

Featured reviews

Asvinth Saravanan

Technical Project Manager at Standard Chartered Bank

This solution is not very user-friendly and I would not recommend it for robotic platforms. It has limited functionality and the logging takes over 1,000 GB. As a result, each year we need to increase the size of the database and create a workaround by archiving logs. It impacts performance and is a significant pain point for us. The logging is not user-friendly from an architect's perspective. The reporting is a mess in INTELLIBOT, even the developers are struggling to identify the issues and there are also problems when there are two cases hitting the queue.

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Renjith Raghunathan

RPA Team Lead Developer at Standard Chartered Bank

It would be helpful to add more documentation. Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values. This is an area that could be improved. If I were to add something that would make my life easier in a new release of INTELLIBOT, then it would be making improvements to the way it is interacting with Java. The only challenge with using INTELLIBOT is the way it works with OCR, which can make creating OCR icons very challenging. In addition, there may be challenges in using the Citrix environment.

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Sai Kumar Reddy

RPA Lead at Sparsh Communications Pvt. Ltd

We were an end-user of the product and then became a partner. The solution was acquired by ServiceNow. To work with the solution, we need to install the studio. However, it will be connected to the cloud. It's a Windows app that is connected to the cloud. I would have recommended the solution to others. However, as ServiceNow has acquired them, I've left the solution, and I am switching to other RPA tools. I'm not sure what ServiceNow will do with the product now that they have taken ownership. If a client is already a ServiceNow customer, I'd still recommend it. If they are not, I'd recommend they try something else. I'd rate the solution eight out of ten.

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INTELLIBOT mindshare

As of November 2024, the mindshare of INTELLIBOT in the Robotic Process Automation (RPA) category stands at 0.3%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Key learnings from peers

Valuable Features

"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."
"The replay of the automation is an awesome feature."
"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."

Room for Improvement

"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
"Has limited functionality and uses extensive resources."
"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."

Pricing

"It is quite cheap. In the year 2019, it was $1000 for a year."
"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."
"The solution requires a license and we purchased one annually. We were satisfied with the price."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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