Jamf Connect Reviews

Name: Jamf Connect
Brand: JAMF
Rating: 5 (12 reviews)

Vendor: JAMF

4.6 out of 5

12 reviews
100% willing to recommend

193 followers

What is Jamf Connect?

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Jamf Connect is the #9 ranked solution in top ZTNA services. PeerSpot users give Jamf Connect an average rating of 9.2 out of 10. Jamf Connect is most commonly compared to Microsoft Intune: Jamf Connect vs Microsoft Intune. Jamf Connect is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.

Helped 814,763 peers since 2012

Featured reviews

Ritvars D.

GSS - IT Expert at Webhelp

For the setup phase, you have a guide in the middle to guide you through. You can perform a super basic configuration for it, and it will still work. If you want to go super advanced, it can become a bit tricky, but it's not mandatory to do so. The initial setup is not super simple, but it's in the middle. It does take some time to understand how it functions and to link it with your identity provider because you need to learn about the tool. It's not like you install it and go. You still need to configure it, but afterward, it requires zero maintenance.

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HarinathReddy

Manager at Vodafone

We use the solution for Azure authentication. The tool supports different types of authentication. It also integrates seamlessly if you are using other Jamf products. We have faced issues with the product's configuration. If we use the tool with other business manager solutions, then there is…

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Pradeep Swain

Information Technology System Analyst at a tech services company with 1,001-5,000 employees

In Jamf Connect, during the account creation process, I would like to have a more seamless experience. Currently, after my MFA approval from Azure, it asks me to create a password, which I find unnecessary. I'm not sure if this feature exists or not, but I couldn't find it. This is one thing I need. Additionally, in Jamf Connect, it can be configured with multiple MDMs. In the MDM, if a Mac is joined to Azure, I want the generic Pro console to show that the Mac is joined to Azure in the inventory section. Currently, it shows "no domain account found" in the inventory section even though the Mac is joined to a domain. If Jamf Pro and Jamf Connect can implement this feature, it would be beneficial for inventory purposes. Another feature I would like to see is the ability for Jamf Connect to continuously remind users to change their password when it expires. Because every company has a policy that every 90 days, the password will be expired, so let's say today my password is expired. Jamf Connect should pop up continuously pop up to enter my password. Jamf Connect should continuously pop up to me to enter my password. But that's not happening. When I click on Jami Connect, it shows that my password has expired, but it doesn't prompt me to update it. So normally, users would connect to IT support to reset their password. The new password is generated, but the issue is that Jamf Connect syncs the password with the machine and Azure AD. So let's say you have your new password. It's updated in Azure AD, but if it's not synced with your Mac, you have two passwords to log in. You have one password for accessing the email and a separate password for the machine. Of course, users can sync it, and it's just a five-second job. But the problem is that users are lazy, so they don't sync it immediately. They say they'll do it tomorrow. If Jamf Connect immediately changes the password, it should give a notification, but notifications can be ignored. But if a pop-up message appeared every thirty minutes or one hour, it would be very annoying for the user. Notifications can be ignored, but pop-ups are very annoying. So they would be forced to enter the new password and sync the old password. Having a persistent pop-up message would ensure users update their passwords promptly.

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Jamf Connect mindshare

As of November 2024, the mindshare of Jamf Connect in the ZTNA as a Service category stands at 2.3%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ZTNA as a Service

Key learnings from peers

Last updated Aug 11, 2024

Valuable Features

Users praise Jamf Connect for its seamless integration with cloud identity providers, streamlining authentication processes, and providing a simplified single sign-on experience. Administrators appreciate the ability to quickly deploy and manage devices with minimal manual intervention. Self-service password resets and account management features enhance security and user autonomy. Intuitive workflows and robust documentation support ease of use and efficient troubleshooting. Consistent updates and strong customer support are also widely valued.

"The most valuable feature of Jamf Connect is the dual login screen, which has simplified the login process and eliminated the need for users to enter their password multiple times."
"It is easy to integrate into any existing IT workflow."
"Jamf Connect is an identity provider, and once you log in, you will have all the device's access."

Room for Improvement

Users have pointed out that Jamf Connect requires an enhanced setup process and more detailed documentation. Some have experienced occasional glitches during integration and synchronization with other systems. Others have mentioned that customer support could be more responsive and efficient. There are also concerns about the frequency of updates and the need for additional customization options to better suit diverse operational environments.

"What can be improved is the login banner resizing. Currently, it is not fully compatible and could benefit from being a full-screen size banner on the Mac device."
"Jamf's support could be improved."
"The solution’s technical support is bad and should be improved."

ROI

Users indicate that Jamf Connect has led to measurable time savings, simplified authentication procedures, and enhanced device security. Many highlight improved user access management which has streamlined onboarding processes and reduced IT workload, contributing positively to workforce productivity. Feedback also underscores cost efficiencies by minimizing downtime and reducing the need for manual interventions, making it a valuable investment for technology infrastructure. Enhanced user experiences and elevated device management appear consistently noted.

Pricing

Jamf Connect pricing starts at $2 per device per month. Users report additional costs for premium features and support packages. Some find value in the integration and management capabilities, while others mention unexpected fees and higher total costs depending on organizational needs.

"The pricing is definitely on the higher side."
"Jamf Connect has a yearly licensing cost, which is expensive."
"The pricing is good."

Popular Use Cases

Organizations primarily use Jamf Connect for managing authentication and access, streamlining device provisioning, and integrating with cloud identity providers. It simplifies user account creation and password synchronization. IT teams can securely manage user permissions and reduce the time spent on onboarding new employees. Jamf Connect enhances security by ensuring devices comply with company policies and provides a seamless experience for users logging into their devices.

Service and Support

Users consistently highlight that Jamf Connect offers excellent customer service with responsive and knowledgeable support. Issues are resolved quickly, and support staff go above and beyond to provide detailed assistance. Users appreciate clear communication and the ability to troubleshoot problems effectively. Jamf Connect staff are often praised for their expertise and willingness to assist in various situations, resulting in a positive experience with minimal delays.

Deployment

Users find Jamf Connect's initial setup straightforward with detailed documentation available. The configuration process is swift and easy, often requiring minimal technical support. Some mention the integration with existing IT infrastructure goes smoothly while others appreciate the intuitive setup wizard. However, a few users experience minor issues related to specific network settings which can delay the process.

Scalability

Users appreciate Jamf Connect's scalability, noting its efficient handling of a large number of devices without significant performance issues. They mention its capability to easily integrate with various systems and seamless scaling as the organization grows. Feedback highlights Jamf Connect's reliability in maintaining performance levels during expansion. Users find it highly scalable for diverse environments, praising its ability to support increasing demands with consistent results.

Stability

Users find Jamf Connect to be quite stable. It allows seamless integration and consistent performance without significant technical issues. Several comments highlight its reliability in syncing with authentication services. Users also appreciate its dependable features and smooth operation. Some mention occasional minor glitches but emphasize that these do not hinder its stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Jamf Connect Buyer's Guide for additional reliable information.