Kaseya Traverse Reviews

Name: Kaseya Traverse
Brand: Kaseya
Rating: 3.3 (8 reviews)

3.3 out of 5

8 reviews
83% willing to recommend

393 followers

What is Kaseya Traverse?

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

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Kaseya Traverse is the #37 ranked solution in top Cloud Monitoring Software and #67 ranked solution in best Network Monitoring Tools. PeerSpot users give Kaseya Traverse an average rating of 6.6 out of 10. Kaseya Traverse is most commonly compared to SolarWinds NPM: Kaseya Traverse vs SolarWinds NPM. Kaseya Traverse is popular among the small business segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.

Helped 838,713 peers since 2012

Featured reviews

AMMAR HUMAIDY HUSIN

Technical Consultant at a university with 11-50 employees

Improvement is needed in making it cheaper, of course. I am not emphasizing making it cheaper, however, it should be more competitive with other products. The product itself is very good and helpful for me as a customer. The issue always is the price, as we cannot beat most of our competitors on pricing alone. If a product is just nice to have, not essential like an antivirus, if it's not really competitive with pricing, we cannot sell it.

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Dominique Yeates

Senior Product Manager Managed IT at Vox Telecom

In terms of the integration and everything, our company would like Kaseya Traverse to integrate with our PSA system and merge or automate what we call false positives, making it more of a threshold than needing to raise an actual ticket to deal with real problems, which can cut off a lot of noise the system goes through. Our company is busy with the solution's integration part, and we wanted an update on the solution that can help us. The tool needs to have some AI capabilities, which it lacks currently. I don't have a technical wish list like technical managers since the product manager looks after the product. From a wish list perspective, our company just wants seamless integration to cut out the noise by merging false positives since the system has the capability.

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Chandrasekaran Subramanian

Associate Vice President - CIS (Internal IT) at a computer software company with 5,001-10,000 employees

It doesn't have a CMDB, which is a basic one. It didn't have two or three other features which we were hunting for. Also, the Correlation feature was missing because it did not have CMDB. The reporting was not that great as well. The reporting was very, very shoddy and very basic. Additionally, Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also. It was not part of it. Now every system, such as monitoring systems or any system for that matter, requires high availability, which means that by design, that system has a failover mechanism. When there are issues identified, there has to be a quick response and then a resolution. Kaseya Traverse had none of this. We started realizing this over a period of time, and very specifically when it reached the state where the version and revision updates were not done. We started facing very, very huge problems. We were using it for a very basic purpose. So when it happened that we had to do the update, every time we raised the issue with Kaseya Traverse, they would say that you needed to update, and only then will the issue be addressed, multiple issues, We said, okay, go ahead. We also gave them a different cloud server, our server. They created an image of it, and they promised that everything would go smoother. The moment they upgraded and started migrating, every service failed. For a period, we had a blackout, and then it started coming up. They could not restore the service completely. For every issue we were facing, whatever issues we had, which they said after version update or upgrade, everything would get sorted out, none of them got sorted out. Even the normal functions which were working in the preview version did not work, and they said everything had to go to the engineering team, and they needed to come back. We had a very, very, very horrible time, and we regret it. First of all, having agreed to an upgrade because by upgrading, neither the earlier issues, which they said would get resolved by upgrading, got resolved, nor the functions which were already working came up, nor did we have any new benefits. We decided and concluded that we would move away from Kaseya Traverse. There is no one person whom we can go to. We were taken up to be a chief operating officer, or maybe the chief delivery officer and head of design something, nice people, but that didn't help us. Many, many, many, many, many issues bogged us down. In fact, we had to pay a penalty to our customers for not monitoring and for having issues.

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Kaseya Traverse mindshare

Product category:

As of February 2025, the mindshare of Kaseya Traverse in the Network Monitoring Software category stands at 0.3%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

PeerAnalyst reports

Type	Title	Date
Category	Network Monitoring Software	Feb 22, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 22, 2025	Download
Comparison	Kaseya Traverse vs Zabbix	Feb 22, 2025	Download
Comparison	Kaseya Traverse vs Auvik Network Management (ANM)	Feb 22, 2025	Download
Comparison	Kaseya Traverse vs Datadog	Feb 22, 2025	Download

Title	Rating	Mindshare	Recommending
SolarWinds NPM	4.1	4.6%	92%	157 interviews Add to research
PRTG Network Monitor	4.1	4.0%	91%	101 interviews Add to research

Valuable Features

Kaseya Traverse impresses with seamless functionality and sustainability. Users value its processing capabilities, support, and comprehensive monitoring for networks, servers, and applications. It offers automation workflow, remote support, data collection, and scalable monitoring for diverse devices. Customers appreciate the clear IT stack view and efficient troubleshooting. The tool's user-friendly nature and ability to generate inventory reports enhance customer support. Users find Kaseya Traverse's features essential, highlighting its effectiveness in network management and visibility.

"If I want to automate the management and maintenance of my server automatically, this product is a good use case for that."
"Automating processes is crucial for me, so the automation part stands out."
"The remote support and data collection features are great."

Room for Improvement

Kaseya Traverse requires enhancements in reporting, which is often tedious and disorganized. Development of signatures is slow, hindering customer use. Support responsiveness is lacking, causing dissatisfaction. The absence of a CMDB, network visualizer, and AI capabilities are notable gaps. High availability and effective integration features are missing, leading to operational challenges. Price competitiveness is an issue, affecting its market position. Frequent upgrade issues exacerbate user frustration, driving customers to seek alternatives.

"However, the issue lies in the adequacy of the responses to my questions, which are usually not up to par."
"Improvement is needed in making it cheaper."
"Reporting is a bit difficult."

Pricing

Enterprise buyers report that Kaseya Traverse offers competitive and affordable pricing with a monthly and annual licensing model based on agent and endpoint services. While the pricing per device varies, it remains less expensive compared to competitors. Costs can range from 150 to 750 ZAR per endpoint and about 5,000 rupees per device, based on configuration and features such as monitoring tools. The base price includes most features, with network configuration management as an add-on.

"The solution is not cheap, but it is not too expensive."
"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

Popular Use Cases

Organizations primarily utilize Kaseya Traverse for network and infrastructure monitoring, managing IT assets across various environments, including servers, storage, networking devices, databases, and data centers. Managed Service Providers employ it as an RMM and PSA tool, automating server management, antivirus updates, patching, and configuration management for clients. It's integrated into endpoints to perform comprehensive network monitoring, including link monitoring and cloud environments, ensuring efficient IT operations and maintenance.

Service and Support

Kaseya Traverse customer service is often criticized for slow response times and inadequate resolutions, leading to long-standing unresolved issues. Many users report dissatisfaction, citing poor priority handling and dependence on engineering decisions. Some find the team's knowledge good but are frustrated by unresolved integration problems. While there are few praises for fast response times, response adequacy is frequently lacking, leaving numerous users unsatisfied with support effectiveness.

Deployment

Kaseya Traverse's initial setup was straightforward and easy for many users. Deployment support was efficient, with assistance provided as needed. Users found the cloud deployment lacked high availability and critical updates. On-premises setup with DGE was completed swiftly in about fifteen minutes, even on simple devices like Raspberry Pi. Maintenance involved managing infrastructure across various domains, needing approximately 30 engineers on different shifts. Most configurations and installations were uncomplicated, with minimal concerns regarding maintenance.

Scalability

Kaseya Traverse is noted for being scalable, supporting thousands of devices and users. It effectively accommodates diverse needs, though some features such as service map are needed for further advancement. Users appreciate its ticketing system, while scalability ratings vary, often rated highly. Organizations rely on it for managing network devices and updates. Despite strategic concerns, users find it satisfactory for current requirements, with many individuals and companies utilizing its capabilities efficiently.

Stability

Kaseya Traverse experiences vary regarding stability. Some note it's generally reliable and stable, with few disruptions and effective patch management. Others mention glitches, bugs, and sql database vulnerabilities as significant challenges. Some users rate stability highly, often nine or ten out of ten, indicating satisfaction post-configuration. Issues noted include downtime during updates and sporadic functionality problems, suggesting differing opinions about its consistent performance in diverse environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Kaseya Traverse Buyer's Guide for additional reliable information.