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Kaseya Traverse vs ManageEngine OpManager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
1.7
Kaseya Traverse's customer service struggles with delays and unresolved issues, leading to dissatisfaction despite knowledgeable technical staff.
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Room For Improvement

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Sentiment score
2.3
Kaseya Traverse faces criticism for outdated features, integration issues, and inadequate support, prompting users to seek alternatives.
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Scalability Issues

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Kaseya Traverse is scalable and widely used despite varied satisfaction levels, with scalability ratings ranging from two to nine.
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Setup Cost

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Kaseya Traverse offers generally affordable pricing per-agent, with cost influenced by features, and users report satisfaction with functionality.
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Stability Issues

No sentiment score available
Sentiment score
8.6
Kaseya Traverse's stability is debated, but many find it reliable and stable, especially after initial configuration and patches.
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Valuable Features

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Sentiment score
8.9
Kaseya Traverse excels with comprehensive monitoring, integration, user-friendly interface, robust support, and sustainability, making it a top choice.
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Categories and Ranking

Juniper Mist Premium Analytics
Sponsored
Ranking in Network Monitoring Software
58th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Kaseya Traverse
Ranking in Network Monitoring Software
68th
Average Rating
6.6
Reviews Sentiment
6.0
Number of Reviews
7
Ranking in other categories
Cloud Monitoring Software (38th)
ManageEngine OpManager
Ranking in Network Monitoring Software
10th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, up from 0.3% compared to the previous year. The mindshare of Kaseya Traverse is 0.3%, up from 0.2% compared to the previous year. The mindshare of ManageEngine OpManager is 2.0%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

ALEXANDRE VIANNA - PeerSpot reviewer
Has a single dashboard, but is expensive
We use this solution to manage our mission environment The single dashboard is a valuable feature.  The technical support needs improvement. The initial setup is straightforward. The solution is expensive. I rate the pricing an eight out of ten.  Overall, I rate the solution a seven out of…
Dominique Yeates - PeerSpot reviewer
A stable network monitoring tool requiring an easy initial setup phase
In terms of the integration and everything, our company would like Kaseya Traverse to integrate with our PSA system and merge or automate what we call false positives, making it more of a threshold than needing to raise an actual ticket to deal with real problems, which can cut off a lot of noise the system goes through. Our company is busy with the solution's integration part, and we wanted an update on the solution that can help us. The tool needs to have some AI capabilities, which it lacks currently. I don't have a technical wish list like technical managers since the product manager looks after the product. From a wish list perspective, our company just wants seamless integration to cut out the noise by merging false positives since the system has the capability.
ShaheenKapery - PeerSpot reviewer
Reporting is good, monitors well and stable product
The pricing could be cheaper. The initial integration does cost a bit. Jira seems to be making a comeback on the Service Desk side, as well as Zendesk and Freshservice. I know that ServiceNow integration is very easy, like a three- or four-step process. But with the others, you need developers to do API-based integration, which takes longer and requires a different skill set. Even a monkey can follow a four-step process, but API integration can be more complicated here.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Computer Software Company
32%
Financial Services Firm
12%
Government
10%
Non Profit
6%
Educational Organization
53%
Computer Software Company
10%
Manufacturing Company
5%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?
We can manage the entire system across the network and troubleshoot the pain points.
What do you like most about Kaseya Traverse?
The remote support and data collection features are great.
What is your experience regarding pricing and costs for Kaseya Traverse?
The solution is not cheap, but it is not too expensive. We pay an annual license fee. There are no additional fees as...
What needs improvement with Kaseya Traverse?
Reporting is a bit difficult. It’s very cumbersome to set up new reports.
What is your experience regarding pricing and costs for ManageEngine OpManager?
The pricing was okay. However, it has been increasing a lot lately. The product is not worth the money.
What needs improvement with ManageEngine OpManager?
The product has only basic functionalities. It is not like SolarWinds. The data provided by the tool is not accurate....
 

Also Known As

No data available
No data available
OpManager
 

Learn More

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Overview

 

Sample Customers

Information Not Available
UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust
Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC
Find out what your peers are saying about Kaseya Traverse vs. ManageEngine OpManager and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.