What is our primary use case?
It's an ERP for us to manage the planning of our people and to organize all our sales, invoices, planning, holidays, and everything like that. However, it's not for big firms; it's confidential products for small companies.
How has it helped my organization?
The product helped us to follow our invoicing and helped us to follow projects to see if they are well done if we are facing any time of delays with invoicing, et cetera.
What is most valuable?
The initial setup is very easy.
The solution can scale.
It is stable and reliable.
Technical support is helpful.
What needs improvement?
There may be some features regarding holidays which are missing in the product that could be added in the future.
It would be great if they could improve the manipulation of the planning.
The solution can get quite expensive, especially as you add more users.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is quick and quite stable. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
It's a scalable solution. That said, it's not developed to adapt to big firms as it's quite expensive.
We have 20 users on the solution currently. We likely will increase usage in the future.
How are customer service and support?
I've reached out to technical support about ten or 20 times. I've been satisfied with their level of assistance. They respond very quickly. We tend to chat with them and they are quite friendly and responsive when we need them to.
How was the initial setup?
The implementation process was very easy since it's a cloud solution. It's already installed by the provider. We just have to populate the data into the product, and that process is not very complex. That said, we have noticed it is missing some data regarding, for example, currency, and a few other things.
The deployment itself took one month or so. I did it mostly alone and with the help of my engineer. I did about ten days of work, and then another ten with the engineer.
What about the implementation team?
We did need some assistance from the provider during the initial setup process.
What was our ROI?
We have not noted any ROI while using the solution.
What's my experience with pricing, setup cost, and licensing?
The price is per user and if you've got 10 users, it's all right, it's not that expensive. It's okay. However, if you are 100 or 1000, it's not a good solution. SAP or Dynamics or other products are better in that type of market.
The license is paid yearly, and it is about 30 euros per month per user.
What other advice do I have?
I would recommend this solution to others. It's a tool that we use every day that we find quite helpful.
I'd rate the solution seven out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
