LeanIX Reviews

Companies observe that LeanIX helps optimize up to 30% of applications, reducing data gathering time for technologies from weeks to mere minutes. They experience considerable ROI, sometimes in less than six months, though evaluations for shorter periods like half a year may not provide immediate results. Out-of-the-box intelligence is highlighted as a key benefit. Some companies plan to assess further over a three-year basis. Even with higher costs, they foresee ROI within two years.

LeanIX pricing is often seen as complex, with costs tied to the number of elements or applications included. Users cite two pricing models: the original, based on Fact Sheets for various company entities, and a newer model focusing solely on application count. Though some find the pricing competitive and valuable, others suggest it could be more flexible. Overall, the tool provides good value, but upfront cost assessment is crucial, especially for dynamic business strategies.

• "LeanIX uses application-based account licensing, where the cost is multiplied by the number of applications in the software implementation."
• "The pricing is very good. We definitely get good value for the money."
• "I would rate the pricing a one out of ten, where one is cheap, and ten is expensive."

LeanIX is primarily used for enterprise architecture management, focusing on application and technology portfolio management, business capability mapping, and cloud governance. Organizations utilize it to rationalize applications, manage architecture models, catalog system inventory, and enhance IT landscape oversight. It supports integration architecture, lifecycle management, and facilitates project management and business transformation by aligning IT capabilities with business needs, enabling effective decision-making at executive levels. User-friendly features assist in visualizing relationships between applications and technologies.

LeanIX customer service and support are generally praised for being responsive and helpful, with many users noting quick reply times and personalized assistance. Satisfaction varies based on the experience of the support staff. Some users report prompt and effective solutions, while others experience challenges due to geographical differences. Weekly interactions, no additional costs, and the ability to escalate issues to higher management are appreciated. Multiple levels of support, including platinum, offer varying benefits.

LeanIX's initial setup is generally described as straightforward and quick. Users mention that technical expertise is not essential and business personnel can manage it. Most installations occur within a few days or weeks, although larger organizations might take longer. The cloud-based, SaaS nature simplifies deployment, and functions like Excel importation aid in adoption. Some challenges exist in learning due to limited market knowledge, but support and configurations are usually manageable.

LeanIX is widely considered highly scalable with varying feedback on its performance with large datasets. Many user groups find its scalability limited primarily by the license. As a cloud-based SaaS, LeanIX efficiently adapts to increasing demands, seamlessly supporting both small and large-scale deployments. While scalability concerns are minimal, licensing costs can escalate with growth. LeanIX provides an accessible interface, meeting expanding needs effectively.

LeanIX is a stable option, consistently receiving ratings of eight to ten for stability. It operates reliably, with good uptime and infrequent issues. While generally fast, some users report occasional slowness, especially with heavy usage. Availability is well-maintained, and updates are regular. Adoption varies based on implementation strategies, and the transition to LeanIX is ongoing for many organizations. Its usability is noted as a strong point, with few performance problems encountered.