ManageEngine Desktop Central MSP [EOL] Reviews

Name: ManageEngine Desktop Central MSP [EOL]
Brand: ManageEngine
Rating: 4.5 (7 reviews)

4.5 out of 5

7 reviews
100% willing to recommend

What is ManageEngine Desktop Central MSP [EOL]?

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

Get the ManageEngine Desktop Central MSP [EOL] Buyer's Guide and find out what your peers are saying about ManageEngine Desktop Central MSP [EOL], NinjaOne, Kaseya VSA and more!

Buyer's Guide

ManageEngine Desktop Central MSP [EOL]

December 2024

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Featured reviews

Donathon Ong

Head of Infrastructure at a financial services firm with 11-50 employees

There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.

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Santiago Mantilla

Senior Information Technology Security Consultant at Intelector

ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.

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Kris S, MIITP CITPNZ

Product Manager at a tech services company with 11-50 employees

I am an advocate of the solution, but at the same time, I'm also a devil's advocate. Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor. But in terms of 24/seven, they do have a community support and an online chat bot and other things, but the human support is only available from them 24/five. That is one area that the vendor can improve. In the next release or next update, they literally started supporting quite a lot of environments, so they do support all flavors of Windows, Macs, Linux and other platforms. I would like to see more in the SaaS tool. The one that is missing is the software deployment for Linux platforms. And I reckon that's already in the next release, but if they can speed it up that would be good.

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PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Jan 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 14, 2025	Download

Title	Rating	Mindshare	Recommending
NinjaOne	4.0	20.9%	93%	17 interviews Add to research
Kaseya VSA	3.9	7.8%	84%	31 interviews Add to research

Valuable Features

"The endpoint management is great."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

Room for Improvement

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

Pricing

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"This product is very cheap compared to others."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ManageEngine Desktop Central MSP [EOL] Buyer's Guide for additional reliable information.