Try our new research platform with insights from 80,000+ expert users
ManageEngine ServiceDesk Plus Logo

ManageEngine ServiceDesk Plus Reviews

Vendor: ManageEngine
4.0 out of 5
1,379 followers
Post review

What is ManageEngine ServiceDesk Plus?

Featured reviews

ManageEngine ServiceDesk Plus mindshare

Product category:
As of February 2025, the mindshare of ManageEngine ServiceDesk Plus in the Help Desk Software category stands at 7.4%, down from 7.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software

PeerAnalyst reports

TypeTitleDate
CategoryHelp Desk SoftwareFeb 25, 2025Download
ProductReviews, tips, and advice from real usersFeb 25, 2025Download
ComparisonManageEngine ServiceDesk Plus vs ServiceNowFeb 25, 2025Download
ComparisonManageEngine ServiceDesk Plus vs JIRA Service ManagementFeb 25, 2025Download
ComparisonManageEngine ServiceDesk Plus vs BMC Helix ITSMFeb 25, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.224.3%92%216 interviewsAdd to research
JIRA Service Management4.110.4%93%86 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
62%
Computer Software Company
8%
Financial Services Firm
4%
Government
3%
Manufacturing Company
3%
Healthcare Company
2%
University
2%
Retailer
2%
Comms Service Provider
2%
Construction Company
1%
Energy/Utilities Company
1%
Real Estate/Law Firm
1%
Insurance Company
1%
Non Profit
1%
Legal Firm
1%
Media Company
1%
Performing Arts
1%
Hospitality Company
1%
Wholesaler/Distributor
1%
Transportation Company
1%

Compare ManageEngine ServiceDesk Plus with alternative products

Learn more about ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus customers

Related questions

 

ManageEngine ServiceDesk Plus reviews

Sort by:
Anil  Rao - PeerSpot user
Vice President Delivery & Operations at Rezilyens
Verified user of ManageEngine ServiceDesk Plus
Nov 26, 2024
Improved problem-solving and has a user-friendly knowledge base

Pros

"The primary benefit of ManageEngine ServiceDesk Plus is its ease of use."

Cons

"ManageEngine needs to improve its handling of large volumes, as it cannot manage transaction volumes as effectively as ServiceNow."
CarlosPerez7 - PeerSpot user
Director of IT at Health Choice Network, Inc.
Verified user of ManageEngine ServiceDesk Plus
Mar 24, 2023
Easy to configure and affordable compared to other software options

Pros

"The product scales up effortlessly and you can easily add users."

Cons

"I think asset management took a hit recently."
Find out what your peers are saying about ManageEngine ServiceDesk Plus. Updated February 2025
838,858 professionals have used our research since 2012.
Sankar  Bera - PeerSpot user
Sr. Service Architect at NTT Security
Verified user of ManageEngine ServiceDesk Plus
Nov 24, 2024
User-friendly and good service management with room for flexible licensing options

Pros

"It's a very user-friendly tool with good performance. "

Cons

"The licensing model should be more flexible. "
CS
Senior Engineer Network security at Ubiquiti
Verified user of ManageEngine ServiceDesk Plus
Oct 2, 2024
Enhanced ticket management and with a straightforward setup but could be more user-friendly

Pros

"ServiceDesk Plus stands out due to its ease of implementation."

Cons

"ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow."
Sivakumar Murugavel - PeerSpot user
Head Of IT Infrastructure Network Security and Compliance at LMW
Verified user of ManageEngine ServiceDesk Plus
Jun 12, 2024
Streamline asset allocation, monitor and manage the consumption of low-cost, high-usage items and enhance visibility

Pros

"ServiceDesk Plus improved the turnaround time for asset allocation and the employee onboarding process."

Cons

"The CMDB should have correlation capabilities. "
Shibu Babuchandran - PeerSpot user
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Verified user of ManageEngine ServiceDesk Plus
Feb 22, 2023
Interactive, flexible, and adaptable with a very straightforward implementation process

Pros

"The solution is interactive and flexible so engineers find it much easier to work with than other tools."

Cons

"A 360-degree view of the asset life cycle should be integrated with the service desk to provide better understanding and asset management."
PeerSpot user
IT Director at a manufacturing company with 11-50 employees
Verified user of ManageEngine ServiceDesk Plus
Nov 20, 2024
Streamlined with a helpful workflow excellence for easier ticketing

Pros

"While I see the normal features of a ticketing system in ManageEngine ServiceDesk Plus, a good workflow engine is definitely present. "

Cons

"There is a limitation when assigning an approval; it has to be a single user."
Isaac Al Wahaibi - PeerSpot user
Senior Application Support Specialist at Oman Data Park
Verified user of ManageEngine ServiceDesk Plus
Nov 21, 2022
Product version discussed: Older version
Difficult to deploy, hard to configure on the go, and poor technical support

Pros

"The most valuable feature is the ticketing system which is working well."

Cons

"The solution has all the features, but it is not clear. The UI and UX need to be improved because it is not easy to configure on the go."