Microsoft Dynamics 365 Customer Service Reviews

Name: Microsoft Dynamics 365 Customer Service
Brand: Microsoft
Rating: 4.0 (18 reviews)

4.0 out of 5

18 reviews
93% willing to recommend

What is Microsoft Dynamics 365 Customer Service?

Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

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Microsoft Dynamics 365 Customer Service is the #13 ranked solution in top CRM solutions. PeerSpot users give Microsoft Dynamics 365 Customer Service an average rating of 8.0 out of 10. Based on the analysis of the 18 most recent Microsoft Dynamics 365 Customer Service reviews, the overall sentiment is neutral, with a sentiment score of 5.0. (Among the lowest in the category). Microsoft Dynamics 365 Customer Service is most commonly compared to Zendesk: Microsoft Dynamics 365 Customer Service vs Zendesk.

Buyer's Guide

Microsoft Dynamics 365 Customer Service

November 2024

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Helped 816,406 peers since 2012

Featured reviews

Ramon-Lipparoni

Head of IT at Letsema

While Dynamics 365 Customer Service offers robust customization options, complex integrations, and highly bespoke features can be challenging to implement. However, it's a highly reliable and adaptable solution for most mid-sized businesses with typical customer service needs. I rate the solution's scalability a seven and a half out of ten.

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Akshat Prakash

Consultant at BP

We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service. The solution could…

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MohammedIdais

Group Information Technology & ERP Manager at Imdad

My clients, spanning industries like manufacturing, construction, retail, healthcare, and government sectors, primarily utilize Dynamics 365 Customer Service for managing complaints, handling inquiries, and supporting operations across departments such as sales, finance, and HR Platform tools…

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Microsoft Dynamics 365 Customer Service mindshare

As of November 2024, the mindshare of Microsoft Dynamics 365 Customer Service in the CRM category stands at 0.6%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

"It is easy to integrate with other tools, and the customer service is excellent."
"I find the advanced case management capabilities and the ability to track the SLAs of the product particularly valuable."
"Dynamics CRM is highly effective for managing customer relationships and improving sales processes."

Room for Improvement

"The interface could be more appealing and attractive for users."
"I believe enhancing the user interface to improve user experience and simplifying customization processes would enhance the platform."
"The product integration with our on-premise systems was challenging due to the specific protocols required. Simplifying this process would be beneficial."

ROI

Pricing

"In terms of cost, the product offers competitive pricing for its feature set."
"While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap."
"The tool is a bit on the expensive side if we purchase it individually."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Dynamics 365 Customer Service Buyer's Guide for additional reliable information.