Service and Support
Microsoft Purview Compliance Manager has inconsistent technical support. Users report difficulties in resolving compliance errors and lengthy response times from support teams. The support experience varies by subscription, with basic support adequate for smaller entities, while larger ones require unified support. Online resources are detailed, yet lack direct training, with a third-party offering limited training sessions. Users experience delays due to lengthy multitiered communication processes, affecting efficiency, while many rely on internal contacts for assistance.
Deployment
Microsoft Purview Compliance Manager's initial setup is generally straightforward. Organizations using Microsoft's ecosystem often find deployment easier, sometimes automating the process. Assistance from support may be needed for first-time users. On average, setup involves a few team members over several hours to days, depending on complexity and configurations. Initial deployment includes planning, a testing environment, and understanding the features, with no ongoing maintenance required. Familiarity with Microsoft's UI aids comprehension.
Scalability
Microsoft Purview Compliance Manager is known for its scalability, accommodating both smaller and larger environments effortlessly. It's utilized across various departments and endpoints, with users appreciating its capability to handle increased service demand. Many rate its scalability highly, highlighting its design for seamless expansion and ease of deployment. The tool adapts well to growing services, supporting broad operational needs effectively. Users often plan to enhance their usage, reflecting confidence in its ability to grow alongside organizational needs.
Stability
Microsoft Purview Compliance Manager demonstrates high reliability, with users noting minimal downtime. Many rate its stability as eight or ten out of ten. Regular updates from Microsoft address issues effectively. While stable, some users mention it could be more user-friendly and competitive in eDiscovery. Organizations utilizing Outlook as their email client experience dependable reliability, though they acknowledge Microsoft prioritizes other aspects over enhancing eDiscovery capabilities. Despite recent changes, stability remains consistently impressive.