N-able MSP Manager Reviews

Name: N-able MSP Manager
Brand: N-able
Rating: 4.2 (4 reviews)

4.2 out of 5

4 reviews
100% willing to recommend

448 followers

What is N-able MSP Manager?

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

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N-able MSP Manager is the #24 ranked solution in top Help Desk Software and #28 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give N-able MSP Manager an average rating of 8.4 out of 10. Based on the analysis of the 4 most recent N-able MSP Manager reviews, the overall sentiment is positive, with a sentiment score of 7.4. N-able MSP Manager is most commonly compared to ServiceNow: N-able MSP Manager vs ServiceNow. N-able MSP Manager is popular among the small business segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 30% of all views.

Buyer's Guide

Help Desk Software

November 2024

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Featured reviews

Yazan Albaw

Customer Success Director at We Cybers

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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EfstathiosDamianos

Senior Systems Engineer | IT Services at InTTrust S.A.

We use the solution for the instant management of our support customers. The solution helps us with the knowledge of support cases and tickets. I am impressed with the tool's integration with our mail system. The tool needs to improve its customization of the user interface. I have been…

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Nelson Ehijene

IT Consultant at NE Integration

Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go. You can push the agent with Group Policy, but it sometimes can be a bit tasking. That's one thing they need to improve on. A lot of companies have Microsoft as their environment. If you have a ton of computers, instead of having to go to each computer and push the agent, you can just use Group Policy to do the initial install and push the agent on all those computers. Once you have the agent, you can do whatever you need to do on the dashboards. So, they can improve a little bit on the IMSI, which is where you can write your Microsoft Group Policy. You can add that policy to push down the agents on all computers. So, that part can be improved a bit. Their support could be better, but it is not bad. They only provide chat support. I don't mind the chat, but sometimes, it is hard to explain something without having to talk with somebody. They have partnered with SentinelOne for EDR, but it would be nice if they can add other options. SentinelOne is really good, but it would be nice to have something to compare with. The endpoint detection with SentinelOne was added just last year, but it would be helpful to have a second vendor with that.

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N-able MSP Manager mindshare

Product category:

As of December 2024, the mindshare of N-able MSP Manager in the Help Desk Software category stands at 0.7%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software

Key learnings from peers

Last updated Dec 2, 2024

Valuable Features

Real-time network reporting, ease of use, integration with mail systems, and a unified portal for centralized management highlight N-able MSP Manager's value. The platform enables efficient ticket tracking, immediate device information access, Passportal integration, multi-tenant capability, and customizable SLAs. Users benefit from remote access, credential management, and a built-in knowledge base, enhancing workflow efficiency. SLA detection monitors resolution times, providing alerts and reminders to prevent breaches and ensure timely service delivery.

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

Room for Improvement

N-able MSP Manager requires enhancements in reporting efficiency, interface customization, and agent deployment via Group Policy. Users suggest broader RMM integration and additional options besides SentinelOne for endpoint detection. There's a need for improvements in support communication and the capability to easily add multiple contacts under clients. A more streamlined and packaged approach is desired to simplify functionality activation.

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

ROI

Pricing

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad.You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."

Popular Use Cases

Primary use case of N-able MSP Manager is network monitoring and incident management. MSPs use it for remote management, patch management, and other operational tasks. Utilizing SaaS, it provides seamless integration with RMM Insight and N-central for automated ticketing. It assigns tasks based on expertise, enhancing efficiency. Time-tracking features allow teams to measure task resolution duration, improving workflow by directing specific tasks to specialists, facilitating fast resolution of virtualization or cloud-related issues through expert assignment.

Service and Support

N-able MSP Manager's customer service and support receives mixed feedback. Some users report a good experience with a responsive and prompt team, rating support above average. However, others find the chat system frustrating and sometimes experience long wait times. Users note that response times can be slow, which can be annoying. In general, there is satisfaction with the team, but the chat-based support method may cause some inconvenience for users preferring direct communication.

Deployment

N-able MSP Manager's initial setup is straightforward. Many packages are available, but installation is easy. Some found it built-in, improving it over time. Helping large clients set it up is common as it is more cost-effective directly from SolarWinds or N-able. Configuration is cloud-based, simple, and requires minimal management. Deployment often takes a week with three people needed. Users can easily create clients and manage information, while maintenance is managed by N-able.

Scalability

N-able MSP Manager is highly scalable, offering flexibility for more users and clients as needed. Users note its extensive usage and reliability for daily operations. Its cloud-based nature and scalability design for MSPs allow teams to grow without restrictions. Subscription adjustments enable uninterrupted workflow, making N-able MSP Manager a preferred choice for businesses prioritizing scalability. Affordability considerations influence the extent of scaling, as teams aim to balance costs against expanding client bases.

Stability

N-able MSP Manager is very stable, with low system impact and reliable performance. It runs smoothly and typically avoids causing any noticeable system overload. Users occasionally encounter an issue with the Take Control feature but note this as rare, occurring rarely over many years of use. Stability is rated seven out of ten due to occasional email integration challenges. N-able's investment in cloud infrastructure enhances stability, allowing for continuous use without significant outages or disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Help Desk Software Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

11%

Retailer

Real Estate/Law Firm

Insurance Company

Comms Service Provider

Government

Manufacturing Company

Media Company

Non Profit

Outsourcing Company

Wholesaler/Distributor

Performing Arts

Pharma/Biotech Company

Legal Firm

Logistics Company

Hospitality Company

Energy/Utilities Company

University

Compare N-able MSP Manager with alternative products

Learn more about N-able MSP Manager

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able MSP Manager was previously known as SolarWinds LOGICnow, SolarWinds MSP Manager.