N-able MSP Manager pros and cons

4.2 out of 5

4 reviews
100% willing to recommend

448 followers

Pros & Cons summary

N-able MSP Manager is a veteran in the market providing comprehensive management capabilities like patching, scheduling, and remote access with appreciated mail system integration. It centralizes N-able functionalities but requires a simplified packaging and easier activation. Users explore PowerShell without logging into RDP, but complex reporting customization and lack of bulk import hinder efficiency. Significant improvement in usability and support could make it more appealing for tech buyers.

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Prominent pros & cons

PROS

N-able MSP Manager has long-standing market presence.

It supports comprehensive management tasks such as patching, scheduled tasks, remote access, and file transfers.

Users appreciate its ease of use.

It offers effective integration with mail systems.

The MSP portal centralizes all N-able products for streamlined management.

CONS

N-able MSP Manager needs to simplify its functionality implementation for better ease of use.

Reporting features are inadequate and require enhancement to meet user expectations.

Customization often necessitates contacting support, which users find inconvenient.

Ways to import contacts in bulk, such as through an Excel sheet, are needed.

Users express dissatisfaction with the complexity involved in obtaining desired outputs.

N-able MSP Manager Pros review quotes

Nelson Ehijene

IT Consultant at NE Integration

Feb 11, 2022

I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use.

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Yazan Albaw

Customer Success Director at We Cybers

Sep 4, 2024

The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything.

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Mark Venetti

Deputy Department Head at a financial services firm with 10,001+ employees

May 16, 2019

This is a premier product and it has been around for a long time.

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EfstathiosDamianos

Senior Systems Engineer | IT Services at InTTrust S.A.

May 24, 2023

I am impressed with the tool's integration with our mail system.

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N-able MSP Manager Cons review quotes

Nelson Ehijene

IT Consultant at NE Integration

Feb 11, 2022

Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go.

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Yazan Albaw

Customer Success Director at We Cybers

Sep 4, 2024

I'd like to see a way to import contacts in bulk using an Excel sheet or another import method.

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Mark Venetti

Deputy Department Head at a financial services firm with 10,001+ employees

May 16, 2019

What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.

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