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N-able MSP Manager pros and cons

Vendor: N-able
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

N-able MSP Manager allows patching and running scheduled tasks efficiently.
It enables remote access, file uploads and downloads, and command line operations without RDP login.
There is strong integration with mail systems that users appreciate.
MSP portal centralizes various N-able products for better management.
Users benefit from additional features like project management, contract management, and CMDB at a lower cost.

CONS

N-able MSP Manager requires a more simplified packaging approach for easier implementation of needed functionalities.
Its reporting capabilities are subpar and require improvement.
There is too much effort needed to achieve desired outcomes, often necessitating customized support calls.
The tool lacks efficient means for bulk importing contacts using Excel sheets or other methods.
N-able MSP Manager pricing is slightly higher compared to ManageEngine.
 

N-able MSP Manager Pros review quotes

MV
Deputy Department Head at a financial services firm with 10,001+ employees
May 16, 2019
This is a premier product and it has been around for a long time.
NE
IT Consultant at NE Integration
Feb 11, 2022
I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use.
EfstathiosDamianos - PeerSpot reviewer
Senior Systems Engineer | IT Services at InTTrust S.A.
May 24, 2023
I am impressed with the tool's integration with our mail system.
Learn what your peers think about N-able MSP Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,511 professionals have used our research since 2012.
Yazan Albaw - PeerSpot reviewer
Customer Success Director at We Cybers
Sep 4, 2024
The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything.
GK
CTO at InTTrust SA
Nov 27, 2025
At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager.
 

N-able MSP Manager Cons review quotes

MV
Deputy Department Head at a financial services firm with 10,001+ employees
May 16, 2019
What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.
NE
IT Consultant at NE Integration
Feb 11, 2022
Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go.
EfstathiosDamianos - PeerSpot reviewer
Senior Systems Engineer | IT Services at InTTrust S.A.
May 24, 2023
The tool needs to improve its customization of the user interface.
Learn what your peers think about N-able MSP Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,511 professionals have used our research since 2012.
Yazan Albaw - PeerSpot reviewer
Customer Success Director at We Cybers
Sep 4, 2024
I'd like to see a way to import contacts in bulk using an Excel sheet or another import method.
GK
CTO at InTTrust SA
Nov 27, 2025
Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high.