N-able N-sight Remote Monitoring & Management Reviews

We use RMM for patch management and deploying scripts. We're doing a hybrid deployment because we've still got the regional office functioning at full capacity. About 65 to 70 percent of national staff is at the head office, and there are two regional offices respectively located in Cape Town and Durban. We've closed all four satellite offices. The company is looking to make this a permanent setup, where we will be working from home from now on.

The company is going through a restructuring, and we're about 80 percent finished with this project so far, but we've completed the RMM  rollout. We had to eliminate some stuff from Microsoft regarding the the Active Directory environment. The ultimate goal is to move away from Active Directory. Active Directory will be phased out and everything will be going through N-Central. 

RMM has helped us transition to a work-from-home environment. Our ultimate aim is to close more corporate offices. We have closed four offices and this policy benefited the staff and HR department. RMM gives us full control of security and patch management for those remote systems. 

Patch management is the most significant factor for all infrastructure security at present. It gives us insight into the laptops or devices outside the corporate environment, so we can ensure everything's up to date. We started off deploying the patch management environment system at the store level. Still, we have since incorporated more PowerShell scripting, etc., to better manage the devices in ways Microsoft cannot.

I'm working for an IT MSP, so I have clients for whom I've deployed the N-able N-sight Remote Monitoring & Management probe to monitor client infrastructures, such as servers, switches, firewalls, routers, and all of the internet connections. Apart from that, I'm also using N-able N-sight Remote Monitoring & Management for remote connectivity into the client PCs and servers through the Take Control option, so basically, the solution is for remote monitoring and management.

I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution.

I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. 

Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example.

You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management.

The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities.

N-sight RMM enables us to monitor, automate, and secure client environments with comprehensive IT management tools

N-sight RMM delivers comprehensive visibility into your clients' infrastructure, outperforming competitors by supporting multiple platforms such as Windows and Linux. Our custom-designed agent streamlines network discovery, eliminating the need for manual device checks. With its easy deployment across a small address range, N-sight automatically identifies all networks at the client site and deploys the agent efficiently.

The solution integrates various monitoring mechanisms, allowing us to manage hardware and software status, track assets, and configure custom scripts in conjunction with Active Directory. It also supports web protection and desktop encryption, all manageable from a unified dashboard.

For clients utilizing cloud services, web filtering, or WebProtect, N-sight enables rapid deployment of web protection and antivirus software across thousands of devices. Its multi-tenant design is ideal for MSPs, providing separate dashboards for each customer and enabling client access to manage their own environments.

N-sight RMM is essential for effective resource management. Clients appreciate the platform's ability to simplify operations, including dashboard access, asset tracking, report generation, and help desk support. The integration with N-able Data Protection allows us to manage and monitor jobs through the N-sight dashboard, streamlining daily operations.

Additionally, N-sight offers patch management and remote access capabilities. When discussing our services with clients, we highlight the benefits of our comprehensive dashboard for device control and visibility. This includes patch management, scheduling, and approval of updates, as well as endpoint security configurations. By including these features in our managed services, clients benefit from a full spectrum of IT management solutions tailored to their needs.

We use two or three different SolarWinds products. We have SolarWinds Backup, and we have RMM. 

We use it for device monitoring and patch management. We have also integrated it with our EDR. I access it and use it for watching my devices and seeing what's running. We also do some patch management through SolarWinds. SolarWinds has a remote control, so I can connect to a computer.

It provides quite a bit of real-time visibility. I can go in and see in real-time the processor use and memory use. It displays a list of the processes running currently and the installed software. It also gives me warranty information. So, I know when things are reaching the end of life.

We have also integrated it with our EDR software, so we can look at it on a summary page. We can look at the things that are being blocked. If somebody is trying to access a website or something that is being blocked, we can go and see exactly what's going on there. We also have some configurations that interact with the computers. In the EDR software, we can set some of the things or turn some of the things off.

We use SolarWinds for everything. One of the main reasons we use it is for remote support. We have a desktop workstation added to multiple clients' sites. Whenever any problem happens, we just dial into the client machine via the remote support tool of the RMM. We then log into the client machine and resolve that particular issue. 

We also use the antivirus that is provided along with the RMM setup. The antivirus policy we created depends on the client's requirements. We deploy a particular antivirus on the client site. This tool is the prime use of the current RMM. 

Along with that, we also use patch management tools that actually deploy the patch to all the servers and to the client machine. We use a backup manager so whenever we need any particular server backup or any particular folder, we deploy this particular server instead of the backup, and start the backup for them. 

Because of the pandemic, my clients sometimes don't have anybody online or onsite. So in my case, it has benefited us multiple times where we didn't have anybody online but with this tool, we can actually dial in from any location. Also, at night, if something goes wrong, for example, if a server goes down or any services go down, we just get an alert from SolarWinds. We work on that particular alert and inform the client. The client just approves certain changes and creates a backup script. We have seen multiple times that nobody was there on-site but the next morning clients' work will not be harmed due to the remote monitoring, remote backup, and remote restore solution that we use from RMM.

If you don't have anybody on site but your business runs 24/7, this type of RMM tool will definitely help you out because it gives you 24/7 monitoring.

You can deploy multiple things, install software, upgrade the server, downgrade the server, and restore the backup remotely. With COVID, it is hard to have somebody always on site. This will help us a lot at this particular time. 

It also saves the client's hours for traveling. For example, if you don't have this kind of remote management tool, you need to go onsite and do certain things. With this tool, we can actually tell the client that an issue is for a particular thing. For example, if an entire site is down, we can clearly say that it is an internet-related issue.

We use the solution in our organization, and we also integrate it into one of our clients in the US. We used it for monitoring initially. We monitor all the computers' updates and specs. We also use remote management.

We've seen a benefit in managing all the computers remotely because we can monitor the problem and modify anything remotely. We can restart something and remotely install any applications that we have. We use that on our servers and know how much downtime a server has, and then check on it. The solution is useful for our technical purposes and process.

We are IT partners. We use the remote monitoring and management tools of N-able. We have users in different places, so we use the tool to see what they are doing. We also use it to deploy new software and to push updates and patches easily. We use the product to push SentinelOne as an EDR system.

Since the product is user-friendly, we can start using it without a lot of training effort.

My main use case for SolarWinds RMM is monitoring my customers' infrastructure and devices. I use it primarily as a patch manager, but it also finds use in many recurring IT jobs that we undertake for our customers. 

SolarWinds RMM has really eased the way in which we remotely manage client infrastructure. It's got a very comprehensive suite of features for remote access and monitoring, so we can keep an eye on everything in one central place and not have to use several different solutions at the same time.