One Identity Safeguard Reviews

Many competitors report a strong ROI from One Identity Safeguard due to enhanced security, reduced operational costs, and efficient incident investigation. Organizations highlight its role in compliance support, threat prevention, and improved privileged access management. Some emphasize time saved in processes and minimizing risks, while others benefit from better security posture and management of privileged accounts. User experiences differ based on infrastructure, with ROI seen primarily in hybrid setups rather than exclusively cloud-based environments.

One Identity Safeguard features a licensing model based on concurrent sessions and subscription costs. Pricing is generally considered high, with users noting its worth for large organizations due to its robust and flexible features. Set up costs can be expensive, often requiring additional payments for professional services, training, and optional components like Starling for mobile functionality. Yearly licenses are common, with costs increasing as usage scales, despite competitive pricing compared to similar identity management solutions.

• "The license is around $3,000 per month."
• "They have comparable pricing. All identity products are essentially priced in a similar way. It's a per-user base."
• "One Identity Safeguard is expensive and the cost goes up as we scale."

Organizations implement One Identity Safeguard for managing privileged sessions, securing access to production environments, and maintaining password management. It ensures secure monitoring and auditing of internal and external user activities. Users benefit from its flexible architecture, deploying both physical and virtual appliances to manage RDP, SSH, Citrix, and other sessions. The capabilities extend to enhancing security protocols, integrating with identity management systems, and optimizing access control, providing efficiency in handling privileged accounts across a wide array of environments.

One Identity Safeguard's customer service is perceived as both exceptional and inconsistent. Many praise its prompt, knowledgeable responses, while others express dissatisfaction with delayed support and lack of immediate solutions. Technical support is often recognized for its expertise, efficiency, and helpfulness, although some find response times too long. Customers appreciate the platform's reliability, but there are varying experiences with ticket handling and communication. Support quality can vary based on the assigned representative.

Users find One Identity Safeguard's initial setup straightforward and easy, often citing effective documentation and step-by-step protocols. Deployment duration varies, typically taking a few days to a few months depending on project complexity and user training. Organizations emphasize the importance of pre-defined plans and integration strategies. Users highlight the setup as intuitive and well-documented while noting that some challenges arise during configuration and user migration, especially concerning changes in workflows and managing privileged access.

Some users commend One Identity Safeguard's scalability, noting its ability to efficiently add appliances and manage demand. It is praised for handling varied organizational sizes well. However, others have faced difficulties, emphasizing potential improvements needed, especially concerning connection types and high availability. Some discuss issues regarding deployment and architecture adjustments for large-scale operations. Others remain neutral when reporting their experiences, leaning towards discussing its functionality within their current scale requirements.

One Identity Safeguard shows robust performance and high stability, with most users experiencing no major issues. Some users noticed increased resource usage in new releases, but it didn't affect stability. Virtual deployments appear smoother, whereas physical appliances encountered occasional bugs. Despite a few rare bugs and stability challenges, especially during updates or unexpected traffic, support is generally effective in resolving problems. The appliance configuration aids in maintaining stability and reducing external dependencies.