Service and Support
Customer service for Oracle Taleo is generally rated positively, with some users giving high marks, though others experience slower communication. Technical support varies; when addressing complex issues it can be delayed, but allows for classification by issue type, enhancing targeted assistance. Some report better experiences compared to competitors. Taleo users appreciate categorization and the availability of a 24-hour service for critical issues, leading to satisfaction for those who use the support frequently.
Deployment
Oracle Taleo's initial setup experiences vary. Some find it complex due to transferring legacy data, while others appreciate the ease provided by detailed manuals. Cloud deployment simplifies configuration, though timelines differ based on requirements. The setup ranges from straightforward to medium complexity, typically manageable by one person. Involvement from multiple team members may happen during updates or quality assurance. The implementation duration spans from three weeks to over a year, influenced by specific needs.
Scalability
Several users experience no scalability issues with Oracle Taleo, finding it adaptable to diverse business needs. It's effective for recruitment processes and can support thousands of users. Though some face challenges with page personalization and validations, others appreciate its capacity to manage data for large organizations. While functional for many, some larger enterprises consider alternative tools with more extensive features. Overall, scalability meets varied user expectations across different scales.
Stability
Oracle Taleo displays a stable performance, free from major outages, with consistent reliability. Some users report latency issues and system slowness due to data accumulation, while others note satisfactory speed improvements. Users express concerns about the lack of archiving capabilities. Though some experience occasional lags possibly linked to network issues, the stability remains commendable, often rated highly, and Oracle continues to invest in enhancements. The notification system effectively manages planned downtime periods.