Service and Support
Oracle Taleo's customer service receives high marks for being attentive, rated between 7 to 10 out of 10. On the other hand, technical support can be inconsistent and slow for some, while others find it reliable and satisfactory. Some users experience delays in issue resolution, yet many appreciate the 24-hour service and the ability to categorize issues for expedited assistance. Users report better satisfaction with Oracle support in comparison to competitors like SAP.
Deployment
Oracle Taleo's initial setup varies in complexity based on requirements. Some found it straightforward and user-friendly, with configuration possible in a short timeframe. Others experienced complexity, especially with legacy data integration or custom development needs. Setup durations ranged from weeks to months. Detailed manuals aided a seamless setup for some, while others required team efforts for updates. User reactions noted dissatisfaction with "Learn" compared to legacy systems.
Scalability
Users generally find Oracle Taleo scalable, with some managing operations involving tens of thousands of users. Although most have not faced difficulties, a few encountered issues with page personalization and validations. Organizations use it effectively for various recruitment processes, appreciating time-saving features. While some utilize it on a smaller scale, others benefit from its capability to handle large data volumes, making it suitable for different sizes and complexities.
Stability
Oracle Taleo exhibits stable performance with minimal latency issues. Users note occasional slowness related to large data sets, but splitting into two servers has improved speed. It's reliable, experiencing no frequent outages, and any interruptions are short. Although archiving capabilities are lacking, affecting long-term data management, many users find it consistent across devices. Any bugs or glitches are addressed promptly, and Oracle provides notifications for system availability during non-working hours. Stability is often rated eight to nine out of ten.