What is our primary use case?
I've built Retool applications for clients who collect feedback from users. Some clients use Retool internally for their established companies with millions of users. They need specific data from their databases, so I create custom tools to retrieve and sometimes update or modify that data.
My company has its own product: an application and website for employers and job seekers. We are providing tier one to tier two sitting on the app. We use Retool to track the data of our job seekers, employers, and others. We also use Retool to modify and add data for companies and employers.
How has it helped my organization?
The integration capabilities have enhanced the existing tech stack. Retool has provided a lot of services, like their own cloud and database handling. They have also provided other databases besides MongoDB, like SQL.
And if we want to integrate other platforms, like email, and other services, we can reconfigure each one and use it.
Retool recently licensed the AI part about one to two months ago. So we can use AI for databases as well as for the support site.
What is most valuable?
The best thing about Retool is its ease of use. You don't need to write extensive code. It's easy to establish and enable functionalities without coding the front end. Retool's built-in components help you develop tools quickly for your team.
Modifications are also easy, and your team can use all the functionalities with ease. Overall, Retool provides us with the opportunity to save time and be more efficient.
What needs improvement?
Retool provides multiple tools and functionalities that we can use. However, there are restrictions on the front-end side. From the back-end side, we can use anything, but on the front-end, we have limited tools. This limits our ability to enhance functionality.
For example, if I'm creating a tool for you to collect feedback from your clients or users, we have limited resources on the front-end. For the back-end, we have unlimited resources, but for the front-end, we are restricted to creating dashboards and similar tools.
If you want to enable other functionalities, we can add them, but this is a limitation on the front-end side.
For how long have I used the solution?
I have been using it for two years.
What do I think about the stability of the solution?
It is totally stable. It's not written on, like, ten, but it is just stable. I've been using it for the last two years, and I haven't found any bugs. So, according to me, it is stable.
What do I think about the scalability of the solution?
We are able to perform everything. Even if we add more users, it still performs the same.
We have taken the $10 per month solution for one team member with admin access. Five to six members are using that admin access. But if you have five members and want to give each a specific login ID and password to track their activity, then you can take five-member access. For that, they will charge $10 per user, so $50 per month.
How are customer service and support?
I have contacted them earlier. I was getting some info with my link. At that time, Retool had updated their whole platform. They had sent a mail, but I didn't check it, so I contacted the support team, and they replied over email and their support site. So that is a pretty soft end of frequent.
It's not bad, but it's not good. They have to support totally over emails. They could implement a support site or chat system, so that would be an added benefit. But, they have replied very frequently over email.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Retool is very easy and efficient for creating both the client-side (front-end) and back-end. To save time, we have created multiple internal tools using Retool.
If we were using React, for example, we would have to hire another person to work on it and create the whole internal site, which would be time-consuming. But with Retool, we already have a certified front-end part.
We have created what we need and then enabled the back-end. So it is time-saving and easy to use.
How was the initial setup?
It's very easy to install and use. Retool is basically a website. If your organization wants to use it, you create an account, and they will provide a specific link for your organization. For example, if your organization's name is ABC, then Retool will provide you with a link. You use this link for all your work.
Inside, you log in, create tools, and use everything. You can also share different tools with different team members, and they provide that feature. You can track everything your team does. This is a recent benefit that makes Retool easy to use.
Deployment Model:
The deployment model depends on the requirements. Retool offers cloud hosting for $10. If you use it for feedback collection, you can use Retool's cloud. You do not need another cloud.
However, if you need to use personal internal tools and data from your database, you'll need to integrate your database with Retool.
What was our ROI?
It's worth the money. Retool also provides free tools for limited use, so I don't have to pay any money.
What's my experience with pricing, setup cost, and licensing?
Retool is cheap compared to other platforms. For me, I'm in India right now, and Retool's subscription for one team member for $10 per month. I think that is very cheap. Other platforms charge more, like $80 or $100. So that is the key for us.
What other advice do I have?
My recommendation is based on the use case. For example, I would want to know for what purpose you want to use Retool.
For building custom internal tools with drag-and-drop UI and prebuilt components, it is the best tool. It is easy to build and can be customized at any time. It will also be the best practice for any internal team. You can track everything, like editing specifications and the working scenario of each team member.
It is easy to learn. A beginner only has to take a demo once. After that, it is very easy to use. Everything is in one format, and the user can search, track, and use it at a time. So, it is very easy to use for any internal team.
Overall, I will give it a nine out of ten. For internal users and operation teams, Retool has helped a lot. We have a lot of components/configurations and other things to create the whole database and tools. There is a lot of configuration, but Retool makes it easy to configure and create a proper host. So, I will give it nine out of ten.