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Retool vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Retool
Ranking in Rapid Application Development Software
17th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Ranking in Rapid Application Development Software
11th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
46
Ranking in other categories
Low-Code Development Platforms (8th), No-Code Development Platforms (3rd)
 

Mindshare comparison

As of March 2025, in the Rapid Application Development Software category, the mindshare of Retool is 0.4%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.7%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Saurabh Tiwari - PeerSpot reviewer
Easy to use, I don't need to write extensive code and built-in components helps to develop tools
Retool provides multiple tools and functionalities that we can use. However, there are restrictions on the front-end side. From the back-end side, we can use anything, but on the front-end, we have limited tools. This limits our ability to enhance functionality. For example, if I'm creating a tool for you to collect feedback from your clients or users, we have limited resources on the front-end. For the back-end, we have unlimited resources, but for the front-end, we are restricted to creating dashboards and similar tools. If you want to enable other functionalities, we can add them, but this is a limitation on the front-end side.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Retool is the workflow because I can integrate multiple features, such as RESTful API, JavaScript API, or different databases on the same dashboard."
"Retool provides us with the opportunity to save time and be more efficient."
"We can create the dashboards quickly."
"There are several key aspects to Retool that make it stand out. Firstly, its extensive range of components makes integration straightforward. Secondly, its support for SQL and JavaScript allows for the implementation of complex logic, which is particularly beneficial for developers like yourself with experience in .NET development."
"Retool's most valuable features are its drag-and-drop components and the ability to customize them extensively."
"The stability is okay."
"The most valuable feature of the solution is connectivity with APIs and other databases."
"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."
"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."
"It is a scalable and a stable platform."
"The integration with other tools is pretty good."
"The incident management has been the most useful feature for us."
"The solution is very comprehensive."
"The initial setup is very straightforward."
"ITOM Discovery is a great feature."
 

Cons

"The part where we can add some custom logic or custom plugins could be better."
"The components are changed frequently, which is very irritating."
"One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries."
"There are restrictions on the front-end side."
"Retool could enhance support, including efforts to establish support centers in Europe, which was lacking previously. However, the community is still in the growth phase, leading to potential delays in receiving responses to queries."
"Retool should add more resource integration."
"The solution lacks inbuilt customization to customize bar charts."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."
"The solution is very expensive."
"The product's UI is ugly, making it an area where improvements are required."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The licensing for this solution, with respect to the user, needs to be improved."
"They should reduce the solution's cost and make it more affordable for buyers."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
 

Pricing and Cost Advice

"The tool is a little bit expensive."
"I don't know Retool's current pricing, but it cost around $12 per month earlier."
"For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan."
"The pricing is very expensive. It costs for each user, for automated users, open-end users, et cetera."
"For me, I'm in India right now, and we have Retool's subscription for one team member for $10 per month."
"The product is very expensive."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
"The solution is expensive."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
"People seem to be buying the tool a lot. I think its licensing is okay."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"It is expensive only."
"There are extra expenses for maintaining the product apart from the licenses."
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841,004 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Government
10%
Computer Software Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Retool?
For new users, evaluate the scale of their administrative needs as Retool provides excellent free services for smaller setups, but larger deployments might require transitioning to a paid plan.
What needs improvement with Retool?
One area for improvement in Retool is expanding its library support to include a broader range of third-party JavaScript libraries. This would enhance the tool's versatility and allow more complex ...
What is your primary use case for Retool?
I employ Retool primarily to build admin panels that effectively manage office and backend project staff. These panels facilitate the management of various organizational functions and streamline u...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What needs improvement with ServiceNow Now Platform?
The analytics should be more readily available on the base product. Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
 

Overview

 

Sample Customers

Information Not Available
experian, beachbody, health partners
Find out what your peers are saying about Retool vs. ServiceNow Now Platform and other solutions. Updated: January 2025.
841,004 professionals have used our research since 2012.