Symantec Siteminder Reviews

Name: Symantec Siteminder
Brand: Broadcom
Rating: 4.0 (75 reviews)

Vendor: Broadcom

4.0 out of 5

75 reviews
91% willing to recommend

1,203 followers

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What is Symantec Siteminder?

Symantec® SiteMinder is designed to secure the modern enterprise through a unified access management platform that applies the appropriate authentication mechanism to positively identify users; provides single sign-on and identity federation for seamless access to any application; enforces granular security policies to stop unauthorized access to sensitive resources; and monitors and manages the entire user session to prevent session hijacking. Finally, Symantec SiteMinder is battle-tested and has been deployed in the largest IT environments in the world.

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Symantec Siteminder is the #1 ranked solution in top Web Access Management solutions, #11 ranked solution in top Access Management solutions, and #12 ranked solution in top Single Sign-On (SSO) solutions. PeerSpot users give Symantec Siteminder an average rating of 8.0 out of 10. Symantec Siteminder is most commonly compared to Microsoft Entra ID: Symantec Siteminder vs Microsoft Entra ID. Symantec Siteminder is popular among the large enterprise segment, accounting for 83% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 36% of all views.

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Featured Symantec Siteminder reviews

Muzi Lubisi

Senior technical Consultant at CA Africa

The feature that I mostly valued is the ease of installation on different systems, especially on Windows. Additionally, it is very beneficial for deploying single sign-on sessions between different windows on a web browser, provided I am connected to the right identity provider. That seamless integration significantly improves user experience and efficiency.

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Siva Chalamarla

Senior Software Engineer at HCLTech

The access control and the SSO are the two most valuable features. Siteminder allows users to authenticate once and gain access to multiple applications without needing to reauthenticate for each application separately. For example, if you access one application in one tab, you do not need to provide it again if you are trying to access the same application. The portal has different applications built into it. It's similar to Google. If you open Google and try to access the maps in that Google, you do not need to authenticate in maps. You just need to authenticate in the starting phase. Only a particular group of people have access. Our guys will give an error called access denied or unauthorized access. It depends on the application. It is pretty easy to learn.

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Umair (Abu Mohaymin) Akhlaque

Enterprise Solutions & Services Head at Duroob Technologies

It's not difficult, however, eventually, you need the right expertise to implement the solution. You need the right consultant who has knowledge of the applications, the knowledge surrounding security, and can handle in-depth logging processes that are taking place. Basically, you need the right people to implement it. It's not easy. I would prefer to have a consultant who has the development knowledge. The size of the team you need to implement the product depends on the size and the scope of the project. For a simple two or three applications, we needed only one consultant to implement. However, if it is a massive implementation with multiple products, multiple web servers, web applications, et cetera, eventually its scope varies and timelines vary, and you will require a couple of engineers to implement it.

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Symantec Siteminder mindshare

Product category:

As of April 2025, the mindshare of Symantec Siteminder in the Single Sign-On (SSO) category stands at 2.9%, down from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO)

PeerResearch reports based on Symantec Siteminder reviews

Type	Title	Date
Category	Single Sign-On (SSO)	Apr 24, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 24, 2025	Download
Comparison	Symantec Siteminder vs Microsoft Entra ID	Apr 24, 2025	Download
Comparison	Symantec Siteminder vs Cisco Duo	Apr 24, 2025	Download
Comparison	Symantec Siteminder vs Okta Workforce Identity	Apr 24, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Entra ID	4.3	27.5%	95%	225 interviews Add to research
Okta Workforce Identity	4.3	11.3%	94%	65 interviews Add to research

Valuable Features

Symantec Siteminder's most valuable features include access and identity management, single sign-on capabilities that enhance usability, robust security configurations, and flexibility in integrating multiple applications. User-friendly administration and policy creation streamline management processes. It supports secure services by differentiating genuine and unauthorized logins and provides centralized control with simplified federation capabilities. Adaptability and ease of deployment enhance the user experience, making it a preferred choice for enterprises seeking comprehensive security solutions.

"The authentication and single sign-on features of Symantec Siteminder are valuable."
"That seamless integration significantly improves user experience and efficiency."
"The feature that I mostly valued is the ease of installation on different systems, especially on Windows."

Room for Improvement

Symantec Siteminder requires improvements in configuration complexity and user interface modernization. Many express difficulty with installation, upgrade processes, and limited documentation. Support and response times are seen as needing enhancement, and integration with other technologies is considered immature. Customization capabilities and analytics reporting should be developed further. Performance concerns include lag when adapting to cloud environments. Users desire advanced authentication features and a move towards seamless API integration. Competitors offer more straightforward user experiences and quicker integration adaptability.

"Symantec Siteminder needs to have adaptive authentication and multi-factor authentication as integrated features."
"The initial setup of Symantec SiteMinder was a bit tricky. I would rate it a seven on a scale of one to ten, where ten indicates an easy setup."
"While I have some integration with a few major providers, support for more would be advantageous."

ROI

Many users reported positive outcomes from Symantec Siteminder, noting it provided strong security and streamlined access management. Cost savings and efficiency improvements were frequently highlighted. A few users emphasized better user experience and reduced administrative burdens. Some mentioned rapid implementation and easy integration with existing systems. Enhanced compliance and audit capabilities were also often noted.

Pricing

Symantec Siteminder's pricing is regarded as moderate but comparatively expensive with room for improvement in competitiveness. Users indicate the licensing structure, which includes user-based licenses and additional costs for features like databases, requires careful planning for scalability. While the ROI is significant, enterprises often find the initial costs higher than some competitors, necessitating evaluations such as proof of concept. Maintenance fees have increased, impacting overall customer costs.

"The solution's pricing is competitive."
"The pricing is reasonable."
"Siteminder is a little costly. You pay for licensing, and they offer packages, so if you have less users, then you have to buy different products at different prices. If you have more of a user base, then the package is different. They also include other features—for example, if you have a database and you're using Siteminder, then it's good to use a Semantic-specific database, but if you are using less, then you have to purchase the database separately. Whereas if you are going for a bigger license, then it comes within the package. It depends on which plan you are using."

Popular Use Cases

Organizations primarily utilize Symantec Siteminder for Single Sign-On and authentication purposes. They employ it to secure applications, protect URLs, and facilitate identity federation. The software integrates with external partners using SAML, handling identity management and multi-factor authentication. It supports access to online banking, mobile platforms, and serves insurance firms in securing portal sites. Organizations rely on it for seamless user access across internal networks and legacy systems, experiencing reliability and strong performance.

Service and Support

Symantec Siteminder's customer service displays mixed feedback. Initial support seems inadequate, prompting users to reach a more knowledgeable second level. Some users report improved responsiveness, while others cite ongoing difficulty in obtaining timely solutions. Many emphasize that the support experience varies with the expertise of the assigned staff, although some users appreciate the knowledgeable and timely responses when escalated. Training staff and enhancing understanding of customer issues could improve service satisfaction.

Deployment

Symantec Siteminder's initial setup varies in complexity. Many found it intricate due to its numerous components, requiring professional services and skilled teams. Documentation clarity is often an issue, adding to the complexity. However, some experienced smoother transitions, especially with recent UI improvements, making migration between versions simpler. Organizations appreciate its customization, though it demands thorough planning and expertise. While some find the setup straightforward, complexities arise in specific configurations and large enterprise deployments.

Scalability

Symantec Siteminder demonstrates strong scalability across various business sizes, efficiently handling large user volumes and numerous applications. Users find it easy to expand by adding servers, although some face challenges with specific configurations. Most customers report seamless horizontal scaling, despite occasional performance issues, noting the need for infrastructure investment. The platform supports high resilience and user capacity, with general satisfaction regarding its growth capabilities.

Stability

Symantec Siteminder is mostly known for being reliable. Many entities report minimal disruption, with notable stability and high uptime. Some experience bugs, particularly during upgrades or customizations, yet these rarely lead to sustained downtime. Stability ratings are generally high, often nine or ten out of ten. Occasionally, stability can hinge on proper configuration and infrastructure. Despite a few policy server restarts, entities often resolve issues quickly with vendor support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Symantec Siteminder Buyer's Guide for additional reliable information.