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VMware Carbon Black Cloud Reviews

Vendor: Broadcom
4.1 out of 5
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What is VMware Carbon Black Cloud?

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Get the VMware Carbon Black Cloud Buyer's Guide and find out what your peers are saying about VMware Carbon Black Cloud, Cortex XDR by Palo Alto Networks, Fortinet FortiEDR and more!
VMware Carbon Black Cloud is the #8 ranked solution in top Security Incident Response solutions and #55 ranked solution in EDR tools. PeerSpot users give VMware Carbon Black Cloud an average rating of 8.2 out of 10. VMware Carbon Black Cloud is most commonly compared to Cortex XDR by Palo Alto Networks: VMware Carbon Black Cloud vs Cortex XDR by Palo Alto Networks. VMware Carbon Black Cloud is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 9% of all views.
Buyer's Guide
VMware Carbon Black Cloud
February 2026
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VMware Carbon Black Cloud mindshare

Product category:
Security Incident Response
As of March 2026, the mindshare of VMware Carbon Black Cloud in the Security Incident Response category stands at 7.7%, up from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
VMware Carbon Black Cloud7.7%
Proofpoint Threat Response8.7%
ServiceNow Security Operations8.0%
Other75.6%
Security Incident Response

PeerResearch reports based on VMware Carbon Black Cloud reviews

TypeTitleDate
CategorySecurity Incident ResponseMar 17, 2026Download
ProductReviews, tips, and advice from real usersMar 17, 2026Download
ComparisonVMware Carbon Black Cloud vs ServiceNow Security OperationsMar 17, 2026Download
ComparisonVMware Carbon Black Cloud vs Proofpoint Threat ResponseMar 17, 2026Download
ComparisonVMware Carbon Black Cloud vs Trellix Helix ConnectMar 17, 2026Download
Suggested products
TitleRatingMindshareRecommending
Cortex XDR by Palo Alto Networks4.2N/A96%107 interviewsAdd to research
Fortinet FortiEDR4.0N/A84%40 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

VMware Carbon Black Cloud's key features include rapid endpoint isolation, effective threat hunting, and strong reporting capabilities. Its integration, scalability, and lightweight design ensure minimal user disruption. Users value its incident response efficiency, allowing quick threat containment and aiding global security operations. The platform's robust defense, abnormal activity alerts, and comprehensive data collection support thorough investigations and compliance monitoring. Organizations appreciate its ability to protect devices worldwide while offering valuable market intelligence and configuration options.
  • "I would usually recommend this product for big companies, because it's not cheap, so only big companies would I expect to pay for that."
  • "Threat hunting is the most valuable feature of VMware Carbon Black Cloud."
  • "The most valuable features are its lightweight design, ensuring minimal impact on end-users, and its real-time protection."

Room for Improvement

VMware Carbon Black Cloud needs improvements in threat intelligence integration, multi-tenancy support, and user-friendliness. Enhancements are needed for managing custom watchlists and batch consoles, reducing false positives, and consolidating agents for better performance. Better training and support, improved vulnerability features, and compatibility with operating systems are also required. The cloud console has bugs, lacks robust analytics, and its high cost is restrictive. Simpler dashboard and better IT access components are essential for enhanced utility.
  • "I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon Black Cloud version was not compatible with the latest Red Hat version, so we couldn't actually update since it's a security tool, and it does not allow us to update."
  • "Technical support for the solution should be improved because there is a scarcity of support teams in the Middle East."
  • "One area for improvement is the maturity of its vulnerability features."

ROI

Users found that VMware Carbon Black Cloud significantly reduced security risks and improved incident response times, leading to fewer breaches and lower costs on remediation efforts. Additionally, it provided valuable insights and comprehensive visibility into their environments, which helped in streamlining security operations and achieving compliance requirements efficiently. These benefits contributed positively to the ROI, with many users reporting enhanced security posture and resource savings.

Pricing

VMware Carbon Black Cloud offers a mixed pricing experience. Some users find it budget-friendly and appreciate cost savings when purchasing through resellers. The base solution is affordable, but adding advanced features can be costly. Purchasing Professional Services upfront is suggested for optimal support and infrastructure growth. Despite high-quality offerings, some find costs challenging, particularly for smaller businesses, rating its expense level around seven or eight out of ten.
  • "VMware Carbon Black Cloud is an expensive solution."
  • "You need to pay for the licensing of the product. The pricing is costly."
  • "The solution is very inexpensive so there is great cost savings to using it."

Popular Use Cases

VMware Carbon Black Cloud is primarily employed for incident response and endpoint security across various environments. Users utilize it to isolate endpoints upon incident detection, perform binary process analyses, detect abnormal activities, and protect against malware and ransomware. It's used for logging processes, memory dumps, and ensuring device compliance. The platform acts as a flexible intrusion detection and threat management tool, offering comprehensive protection and monitoring for Windows, Linux, and Mac systems.

Service and Support

VMware Carbon Black Cloud customer service is generally praised for knowledgeable technicians and effective problem-solving. Their support is seen positively, with scores ranging from 7 to 8 out of 10, while some users express challenges with regional availability, particularly for on-site and installation services. Professional Services are considered expensive but effective. Feedback from indirect experiences indicates satisfaction, though some users rely on third-party partners for support. Customer service experience receives mixed reviews, with a 3 out of 5 rating.

Deployment

Many find VMware Carbon Black Cloud's initial setup straightforward, citing helpful documentation and training. Some experienced challenges, particularly with certificates and web services, suggesting Linux expertise could help. While some say deployment was complicated, others found it easy with minimal personnel. Issues sometimes arose due to specific infrastructure setups or agent communication. Some deployments involved partners and took weeks, but maintenance required few resources, indicating mixed experiences depending on circumstances and expertise.

Scalability

VMware Carbon Black Cloud impresses with its scalability, easily supporting various endpoints. Users report smooth deployment using SCCM and commend its integration features, though some suggest design reconsiderations for optimal resource management. Many rate its scalability highly, handling hundreds to thousands of devices efficiently. It's suitable for different business sizes, earning high ratings. Despite mixed thoughts on integration, it performs well even in large environments, demonstrating commendable scalability across numerous implementations.

Stability

VMware Carbon Black Cloud is described as stable by most users, with server-side stability and high marks in reliability. Some encountered issues like false positives and performance problems on Citrix servers and Windows, which were generally resolved. Stability improves after initial setup and baseline adjustments. Users mention a need for better support for higher availability. Despite minor performance issues when scaling, it is widely viewed as a robust and reliable system.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our VMware Carbon Black Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise8
By reviewers
By visitors reading reviews
Company SizeCount
Small Business34
Midsize Enterprise15
Large Enterprise60
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
8%
University
6%
Manufacturing Company
6%
Government
6%
Insurance Company
5%
Real Estate/Law Firm
5%
Healthcare Company
5%
Energy/Utilities Company
5%
Marketing Services Firm
5%
Outsourcing Company
4%
Retailer
4%
Recruiting/Hr Firm
4%
Performing Arts
4%
Wholesaler/Distributor
3%
Transportation Company
3%
Media Company
2%
Educational Organization
2%
Legal Firm
2%
Recreational Facilities/Services Company
2%
Museum Or Institution
1%
Logistics Company
1%
Construction Company
1%
Wellness & Fitness Company
1%

Compare VMware Carbon Black Cloud with alternative products

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Learn more about VMware Carbon Black Cloud

Legacy approaches fall short as cybercriminals update tactics and obscure their actions. Get advanced cybersecurity fueled by behavioral analytics to spot minor fluctuations and adapt in response.

Recognize New Threats

Analyze attackers’ behavior patterns to detect and stop never-before-seen attacks with continuous endpoint activity data monitoring. Don’t get stuck analyzing only what’s worked in the past.

Simplify Your Security Stack

Streamline the response to potential incidents with a unified endpoint agent and console. Minimize downtime responding to incidents and return critical CPU cycles back to the business.

VMware Carbon Black Cloud was previously known as Carbon Black CB Response.

VMware Carbon Black Cloud customers

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Product Categories

Product Categories
Security Incident Response
Endpoint Detection and Response (EDR)

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VMware Carbon Black Cloud Reviews Summary
Author infoRatingReview Summary
Sec consultant at a tech services company with 5,001-10,000 employees3.0I've worked with VMware Carbon Black Cloud in a hybrid setup for two years; it's effective for large organizations but has compatibility and performance issues, and while reliable, the support is average and the cost may limit its appeal.
Senior Security Specialist at Sopra3.0I use VMware Carbon Black Cloud for endpoint security, detecting threats like malware and anomalous behavior. Though user-friendly with effective machine isolation features, its complexity and pricing could be improved compared to alternatives like CrowdStrike and Cybereason.
Information Technology System Administrator at General Assembly4.5I use VMware Carbon Black Cloud for Zero Trust networking, tracking device compliance, and endpoint security. Its extensive data collection is valuable, but support could improve. It lacks detailed network communications info, making certain malware detections challenging.
Vice President (Head Information Security & Compliance) at INFINX SERVICES PVT LTD4.0I use VMware Carbon Black Cloud for endpoint detection and response, and I find its threat hunting feature particularly valuable. However, I believe the technical support needs improvement, especially due to limited support availability in the Middle East.
IT Architect at a healthcare company with 1,001-5,000 employees4.0I use VMware Carbon Black Cloud for endpoint protection due to its lightweight design and real-time protection. While it improves threat detection over Fortinet, its vulnerability features need enhancement. It integrates seamlessly with Workspace ONE, providing good ROI and support.
Sole Proprietor at Core-Infosec4.0I manage backend architecture with VMware Carbon Black Cloud, which is cost-effective and offers good process-level management. However, it struggles with handling over 500 bans, requiring a shift to Carbon Black Defense, and needs training for Python library use.
Presales Project Manager at FPT4.0No summary available
Sales Engineer at a computer software company with 201-500 employees4.5No summary available