Worksoft Certify Reviews

Name: Worksoft Certify
Brand: Worksoft
Rating: 4.2 (66 reviews)

4.2 out of 5

66 reviews
95% willing to recommend

2,641 followers

What is Worksoft Certify?

Worksoft Certify is the industry's first codeless automated testing system, created for non-technical people to test end-to-end business processes at an enterprise scale.

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Worksoft Certify is the #9 ranked solution in top API Testing Tools, #10 ranked solution in top Functional Testing Tools, and #10 ranked solution in top Test Automation Tools. PeerSpot users give Worksoft Certify an average rating of 8.4 out of 10. Worksoft Certify is most commonly compared to Tricentis Tosca: Worksoft Certify vs Tricentis Tosca. Worksoft Certify is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 18% of all views.

Helped 842,767 peers since 2012

Featured Worksoft Certify reviews

Judy Zeman

QA Manager at Carrier Global Corp.

I would like the ability to more easily modify the report from the Capture feature. One of the things I don't like is that it keeps repeating all the field selections throughout. To me, if we put them up front, we shouldn't have to repeat them at the different steps. It should just be Pass/Fail and show the screenshot. I've talked to them about this in the past. There's another part of the Worksoft suite that probably does a better job at documentation for training purposes and providing an understanding of business process. It's the Certify BPP which we're not using right now because we're really focusing on automating all these different ERP systems. Whereas the testing is very detailed, which is great for the auditors and it's great for the users because they see everything we're doing, it makes for some big PDFs. It's a double-edged sword. Also, with the codeless process automation across packaged applications, once in a while, if we get a weird application that's not widely used, it gets a little stickier. First, the software has to learn the fields, so you have to identify all the fields. Once you do that, as long as there isn’t any non-standard code in the application, then it works fine. But there's that one step that you have to do, a step you don't have to do with SAP and Salesforce, for example. In addition, Worksoft definitely needs to continue the march toward bringing in more and more of the software that people commonly use. They're doing that, but they can only march so fast. I know Worksoft is doing some stuff with RPA. There are other tools that strictly do RPA, but aren't automated testing so I'm not sure if they will be able to compete with those. I know that we did do some automation, what we call "bots," with Worksoft, and it was clunkier than some of the RPA tools that are currently on the market. I suspect that they'll come up with a very competitive offering. I would also like to see some better reporting of testing status, reporting that we can easily generate to say "Okay, we're 50 percent done and we've got 10 fails and 800 passes." That's what test management software is for and Certify integrates with that. Bang-for-buck, it's probably not a great place for Worksoft to invest. They're probably better off with RPA and bringing on the ability to more easily test software, like Salesforce and CPQ. I'd love to be able to do that as easily as I can with SAP. I would like that same ability to use Capture in CPQ, instead of using Silverlight.

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reviewer1004160

Global ERP Test Manager at a manufacturing company with 5,001-10,000 employees

One feature that we have been asking for has been to treat tests as code and store the source code for tests in a configuration management tool. Right now, for version control of testing, it's all internally within the tool. If we have a test of a business process and want to revive that test, our methodology now is purely manual work. We go into the tool, create a copy of the existing test, and call the next one: v2. Now, we have two of them and the only way you can tell them apart is by its naming convention. This is not an efficient way in terms of how modern applications do version control. If this was code, we could plug it into a tool like Git or GitHub to manage of our versioning and branching. The reason why we want to do this is that the application which we are testing branches. When we branch the code, we put a bunch of new functionality on the new version while our production version stays unchanged. Then, at the end, we merge the two together. From an automation testing perspective, we have to run tests on both. Then, we have two current versions of our test. So, it's a bit hard to manage in the tool right now because you can only have this manual approach where we are tracking it via the name convention. Whereas, a modern way of doing it would be to have our application plug it into a version management tool, like GitHub, where we would store the code and could just pull in the version of the test that was applicable to the version of the software that we were testing. This is something we have been asking for for a while now. I understand that it's in the pipeline, and it may be in their latest version (version 11). This is something that we will be looking into this quarter. The challenge that we face everyday for test automation are more internal (people issues). We need change management and getting people to accept automation instead of the technical limitations of the tool. The tool does what we need it to do from an SAP testing perspective.

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Manjunath-Rao

SAP Manager at a logistics company with 1,001-5,000 employees

It is very easy to maintain. With scripts, I can change one line and in one step. Whatever I want, I can do. I don't need to be an expert to use it. Being a manager without a whole lot of technical knowledge, like an automation person, I can change Worksoft using what I learned during the training. That's what I like about it. Anybody can do automation. I love the Capture 2.0 feature. When you are doing a normal manual testing, go ahead and switch on the Capture 2.0 feature, then capture everything and pass it on to your teams who can convert them quickly into test automation. With this feature, it is saving our automation creation time by about 60 to 70 percent. It is also helping our manual testing time in terms of catching all the evidence documents. 20 to 25 percent time is being saved because of this product and Capture 2.0 feature and what we are receiving with the good documentation.

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Worksoft Certify mindshare

Product category:

As of April 2025, the mindshare of Worksoft Certify in the Test Automation Tools category stands at 4.3%, down from 4.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Test Automation Tools

PeerAnalyst reports based on Worksoft Certify reviews

Type	Title	Date
Category	Test Automation Tools	Apr 2, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 2, 2025	Download
Comparison	Worksoft Certify vs Tricentis Tosca	Apr 2, 2025	Download
Comparison	Worksoft Certify vs OpenText UFT One	Apr 2, 2025	Download
Comparison	Worksoft Certify vs Katalon Studio	Apr 2, 2025	Download

Title	Rating	Mindshare	Recommending
Tricentis Tosca	4.1	23.0%	96%	109 interviews Add to research
Katalon Studio	3.9	10.2%	89%	46 interviews Add to research

Valuable Features

Worksoft Certify is valuable for its codeless nature, making it accessible without programming skills. Features like Capture for process recording, seamless SAP and Salesforce integrations, and reusable test scripts are highly praised. Its ability to automate across multiple platforms like Web, Java, and Silverlight enhances efficiency. Users appreciate the intuitive design, fast onboarding, and comprehensive documentation capabilities. The tool's modular test management and object recognition further simplify automation processes.

"Worksoft Certify has good integration capabilities with third-party tools."
"Worksoft developed a tool to support ERP testing. All prebuilt functions are good at steering the application when the test is executed."
"A specific feature that I found to be the most valuable in the solution for our company's work processes stems from the fact that it is useful as a low-code automation tool."

Room for Improvement

Web UI performance, documentation ease, permission handling, and high pricing require enhancement. Integration with other tools and features, mobile testing, and improving complex processes face issues. Frequent need for updates, lack of customization in reports, and stability concerns also present challenges. Increased support responsiveness and exploration options like trial environments and training are necessary.

"Small changes in the HTML page design can impact the automation process, unlike SAP, where the script remains stable unless there is a functional change."
"Some features are missing from a testing perspective. You need to know how to connect everything to create requirements and stability metrics for the routine."
"The technical support of the product is an area of concern where certain improvements are required."

ROI

Some have not seen ROI yet as they are still investing. Others reported a 70% reduction in test time and increased project rates due to reduced labor. ROI was also observed through saved man-hours, efficient reporting, and quicker transaction processing. Issues were found preventing costly production errors and saving significant testing time. Institutions have reduced regression time and seen marked efficiency, with some reporting a 583% ROI over five years.

Pricing

Worksoft Certify's pricing is perceived as high by users, with annual licensing and additional costs for enterprise support. Licenses can be concurrent, and larger purchases reduce costs. Some users prefer perpetual or pay-per-use models. Despite being more expensive than competitors like Tricentis Tosca, it offers valuable automation features. Users highlight its stability, reliability, and usefulness for SAP ECC and web applications, justifying its cost for many enterprises.

"Worksoft Certify is priced higher than most tools."
"I'm not aware of any licensing costs for Worksoft Certify."
"This solution is expensive."

Popular Use Cases

Organizations use Worksoft Certify for automating SAP regression testing, end-to-end testing, and User Acceptance Testing (UAT) across various domains. They deploy it in Citrix environments, virtual servers, and terminal servers for handling SAP ECC, S/4HANA, and web application testing. Worksoft Certify aids in optimizing SAP processes, performing functional testing, and ensuring updates do not impact system operations. It is employed for generating reports, managing test automation, and supporting cloud-based applications.

Service and Support

Worksoft Certify's customer service and support receive mixed assessments. Users highlight frequent, knowledgeable assistance, especially from higher-tier experts, but mention inconsistency and occasional slow response times. Many appreciate rapid resolution and useful insights from global teams. Background noise and accents pose communication challenges for some. Users value the Community portal for solutions and discussions. Training is emphasized by users to reduce dependency, while others experience frustration with initial support levels. Many commend responsiveness and problem-solving despite occasional external challenges.

Deployment

Initial setup of Worksoft Certify is generally straightforward and user-friendly. Some users noted configuration adjustments and necessary training from Worksoft University, with initial deployment ranging from a few weeks to a couple of months. Installation and user setup were considered easy but were occasionally hampered by infrastructure challenges. Despite some reported issues, low maintenance and strong vendor support were common themes. Companies often had dedicated teams for deployment, leading to smooth installations and positive experiences.

Scalability

Worksoft Certify is highly scalable and can handle increased testing needs by adding more resources and integrating with tools like Jenkins. Many users plan to expand its usage, leveraging features like multi-agents and APIs. Despite some licensing limitations, organizations see it as a robust tool for automation and regression testing, suitable for enterprise-level operations. Users rate its scalability highly, appreciating its ability to support large-scale projects efficiently.

Stability

Certify is regarded as stable across various users. Occasional crashes are reported, mainly due to complex environments. Maintenance and updates are managed effectively, with some preferring yearly rather than frequent updates. There are isolated incidents requiring vendor support. Users find it reliable for daily use with high satisfaction levels. Some rate stability between seven to eight out of ten. Configuration quality impacts stability. Generally, reports on Certify indicate minimal stability concerns.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Worksoft Certify Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

18%

Computer Software Company

10%

Retailer

10%

Energy/Utilities Company

Financial Services Firm

Government

Media Company

Non Profit

Real Estate/Law Firm

Educational Organization

Wholesaler/Distributor

University

Healthcare Company

Pharma/Biotech Company

Construction Company

Transportation Company

Consumer Goods Company

Hospitality Company

Insurance Company

Recreational Facilities/Services Company

Legal Firm

Engineering Company

Comms Service Provider

Venture Capital & Private Equity Firm

Performing Arts

Logistics Company

Outsourcing Company

Aerospace/Defense Firm

Compare Worksoft Certify with alternative products

Learn more about Worksoft Certify

It was designed to test complicated processes spanning numerous apps and integrating into contemporary DevOps tool chains. Worksoft Certify manages dynamic input, process flows, and frequent variances in business processes with ease.

Worksoft Certify automates the testing of your exact business processes across all of your enterprise applications. This solution makes it simple for customers and suppliers to package a process with all of its related dependencies, sub-processes, record sets, record filters, layouts, and variables.

Worksoft Certify automates tests as effortlessly and quickly as the underlying applications permit, allowing you to evaluate business processes in record time with flawless dependability and consistency. Worksoft Certify speeds up test automation by utilizing a patented Object Action Framework, which effectively models the application under test as a set of pages containing GUI objects and test steps that perform actions on those objects.

Worksoft Certify Features

Worksoft Certify has many valuable key features. Some of the most useful ones include:

LiveTouch: Without coding, graphically edit and update tests.

No "fail" tests: See fail validations flagged when the end-to-end test continues.

Process comparison: Visually compare tests side by side and eliminate unnecessary tests to reduce maintenance

Magic search: AI-driven process search can find duplicate processes and keep automation libraries clean.

Exploratory testing: Real-time automated exploratory tests.

API testing: Utilize the virtual services and current SoapUI tests.

Test data generator: Obtain data from SAP for testing.

Create content: Make use of the more than 300 prebuilt SAP end-to-end testing scenarios.

Visual capture: Support agile testing by using automation artifacts from process discovery.

Full compatibility: Web, Java, .Net, client/server applications, SAP GUI, FIORI, web portal Workday, Salesforce, ServiceNow, Ariba, SuccessFactors, Hybris, AJAX, and more.

Worksoft Certify Benefits

There are many benefits to implementing Worksoft Certify. Some of the biggest advantages the solution offers include:

Speed: Automate at least 80% of testing to accelerate innovation.

Savings: Reduce overall testing and maintenance expenditures by 60% to 80%.

Confidence: Identify defects faster and reduce production defects by 60%.

DevOps-ready: Run tests as part of continuous integration, testing, or delivery cycle.

Support for RPA: Convert test scripts into robotic process automation.

Reviews from Real Users

Jens N., Enterprise Architect SAP Solutions at a computer software company, writes, “As compared to other tools for test automation, what is very good in this tool is the ability to implement logic into the scripts without coding and learning a complex script language. It is comparable to defining formulas in Excel. It is pretty easy to learn how to make your scripts more intelligent and more flexible as per the situation.”

Aditya C., Sr Test Automation Architect at a tech services company, notes, “The most valuable features of Worksoft Certify are the way we can maintain the processes and sub-processes inside. We can immediately identify and replicate multiple objects in the application without having a major issue with it.”

Worksoft Certify customers

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines