Zscaler Zero Trust Exchange Platform Reviews

Name: Zscaler Zero Trust Exchange Platform
Brand: Zscaler
Rating: 4.2 (62 reviews)

Vendor: Zscaler

4.2 out of 5

62 reviews
98% willing to recommend

948 followers

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What is Zscaler Zero Trust Exchange Platform?

Zscaler Zero Trust Exchange Platform acts as a VPN alternative for secure remote access, cloud protection, and zero-trust strategies. It enables secure data transmission, supports remote work, and enhances compliance through a cloud-based architecture, offering improved performance and simplified management.

Get the Zscaler Zero Trust Exchange Platform Buyer's Guide and find out what your peers are saying about Zscaler Zero Trust Exchange Platform, Prisma Access by Palo Alto Networks, Lookout and more!

Zscaler Zero Trust Exchange Platform is the #1 ranked solution in top ZTNA services, #1 ranked solution in top Remote Browser Isolation (RBI) solutions, #2 ranked solution in top Secure Access Service Edge (SASE) solutions, #3 ranked solution in CASB solutions, #3 ranked solution in top Application Control solutions, #4 ranked solution in top Data Loss Prevention (DLP) solutions, #10 ranked solution in top Cloud-Native Application Protection Platforms (CNAPP) solutions, and #12 ranked solution in top Cloud Security Posture Management (CSPM) solutions. PeerSpot users give Zscaler Zero Trust Exchange Platform an average rating of 8.4 out of 10. Based on the analysis of the 62 most recent Zscaler Zero Trust Exchange Platform reviews, the overall sentiment is positive, with a sentiment score of 7.2. Zscaler Zero Trust Exchange Platform is most commonly compared to Prisma Access by Palo Alto Networks: Zscaler Zero Trust Exchange Platform vs Prisma Access by Palo Alto Networks. Zscaler Zero Trust Exchange Platform is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Zscaler Zero Trust Exchange Platform

December 2024

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Featured reviews

Vikram Srirama.

Deputy General Manager at Sagility

The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions. Specifically, they could improve pricing by offering customizable packages that cater to each customer's specific needs. Connectivity to voice-over IP (VoIP) solutions, both private and VoIP, is scheduled to be included in the upcoming week.

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Thomas Pane

Technical Consultant at Clear-Pane

The most valuable feature is its ability to establish connectivity for remote users and remote endpoints. It offers a high level of granularity compared to typical VPNs, which also encapsulate a lot of I/O. By using Zscaler SASE for home access or access in remote areas, it bypasses the issues introduced by ISPs. Sometimes ISPs block certain protocols or applications, but when everything is encapsulated within the Zscaler Cloud, the ISPs don't get a chance to interfere or block. This is especially helpful when it comes to file sharing. Sometimes ISPs block it, so we can't share files using cloud services remotely. Zscaler SASE gives non on-premise users the ability to securely access and sync with on-premise resources.

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Utpal Sinha

Sr Network Engineer at Momentive

Zscaler Cloud DLP needs to improve its compatibility with other security tools. Right now, it mainly works well with Microsoft Defender but lacks support for many other antivirus and performance management solutions. Also, it takes a long time to add new features based on customer feedback. This limited compatibility could be a problem for organizations using various antivirus software.

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Zscaler Zero Trust Exchange Platform mindshare

Product category:

As of January 2025, the mindshare of Zscaler Zero Trust Exchange Platform in the ZTNA as a Service category stands at 19.5%, down from 25.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ZTNA as a Service

PeerAnalyst reports

Type	Title	Date
Category	ZTNA as a Service	Jan 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 5, 2025	Download
Comparison	Zscaler Zero Trust Exchange Platform vs Prisma Access by Palo Alto Networks	Jan 5, 2025	Download
Comparison	Zscaler Zero Trust Exchange Platform vs Cloudflare One	Jan 5, 2025	Download
Comparison	Zscaler Zero Trust Exchange Platform vs Check Point Harmony SASE (formerly Perimeter 81)	Jan 5, 2025	Download

Title	Rating	Mindshare	Recommending
Prisma Access by Palo Alto Networks	4.1	15.7%	92%	63 interviews Add to research
Lookout	3.6	0.7%	75%	6 interviews Add to research

Valuable Features

Zscaler Zero Trust Exchange Platform's most valuable features are its seamless integration capabilities, single-side logon, ease of use, scalability, and robust security. It offers zero-trust exchange, excellent cloud integration, and data loss prevention. Users appreciate its minimal setup and management effort, strong VPN alternatives, and advanced security features. Its ability to provide secure connectivity without needing constant logins enhances productivity. Its in-line DLP, advanced web filtering, and user interface consistently receive high praise.

"The most valuable features of Zscaler SASE include web filtering, application control, and the private access configuration."
"The in-line DLP feature is one of the most vital features"
"It has some good data security and WIP features, providing secure Internet access."

Room for Improvement

Zscaler Zero Trust Exchange Platform faces challenges with speed, bandwidth, and latency. Users report high costs, lack of SCMP support, and poor support services. More granularity, integration with SaaS applications, and improved interface navigation are needed. Scalability, notification features, and documentation require enhancement. Connectivity issues arise with DLP and logging limitations. Users express a need for better multi-tenant options, static IP assignments, and collaboration without compromising security. The platform's pricing should be competitive.

"The connectivity monitoring part should be included in the core license without any extra charges."
"There are some performance issues with the solution once the module addition begins"
"The solution needs to improve a lot of aspects."

ROI

Zscaler Zero Trust Exchange Platform has delivered a significant return on investment. It enhanced visibility and reduced noise for organizations' teams, satisfying their security operations centers. Users experienced positive infrastructure changes and improved experiences, particularly compared to previous solutions like Fortinet. The platform has ensured a stable setup with secure internet access, fostering trust. While the platform's impact has been substantial over the years, organizations are considering strategic integrations with services like private access and DLP for further benefits.

Pricing

Zscaler Zero Trust Exchange Platform users describe the pricing as expensive but competitive, often depending on the number of users and selected features. Licensing is based on user count, with more users leading to better pricing. Setup costs can quickly increase due to additional gateways needed for each data center. While Cloud DLP and Private Access are perceived as costly, the flexible licensing model allows for negotiating. Despite its high cost, many companies find value in the integrated platform.

"It's an affordable solution"
"The product is a bit expensive."
"Zscaler Private Access can be an expensive solution, depending on the license type you will purchase."

Popular Use Cases

Zscaler Zero Trust Exchange Platform is predominantly used for secure remote access, often replacing conventional VPNs. Organizations leverage its features for remote work, ensuring data protection, URL filtering, and cloud security. Clients appreciate its cloud-based, SaaS architecture for seamless connectivity and user management. Companies employ it for secure internet access, data loss prevention, and zero-trust network configuration. Zscaler Private Access is frequently relied on for accessing internal applications safely from various locations.

Service and Support

Many find Zscaler Zero Trust Exchange Platform's support professional and knowledgeable, though some report delays and lapses in communication. The support team generally resolves issues efficiently, but response times and helpfulness vary. Several users rate technical support highly, praising responsiveness and expertise, while others express concerns about consistency. There are instances of support not meeting expectations, requiring follow-ups. Customer service overall receives good feedback, with quick response times reported by many organizations.

Deployment

Users found Zscaler Zero Trust Exchange Platform's initial setup predominantly easy and straightforward, benefiting from cloud-based deployment without the need for hardware. Active Directory integration aids deployment in larger organizations. Complexity arises mainly with specific configurations or network dependencies. Some first-time deployment challenges were noted, especially in multi-region setups. User understanding and careful planning contribute to ease. Deployment time varies, typically requiring days to weeks depending on user numbers and complexity.

Scalability

Zscaler Zero Trust Exchange Platform is known for its scalability, with users highlighting its ability to handle varying numbers of clients efficiently. It supports both large and small organizations, easily integrating with cloud services. The platform is lauded for seamless deployment and scaling capabilities, essential during remote work trends. While most feedback is positive, addressing occasional concerns about responsiveness and migration flexibility could further enhance its adaptability for diverse network environments.

Stability

Zscaler Zero Trust Exchange Platform is highly stable according to multiple sources. Users consistently report reliable performance without significant downtime. Some noted minor issues related to specific implementations or geographical locations, but these were typically resolved through technical support. Ratings typically range from seven to ten out of ten, affirming Zscaler's strong reputation for stability. Users appreciate its seamless operations, although some experience occasional latency or network-related issues, which are often mitigated swiftly.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zscaler Zero Trust Exchange Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Government

Insurance Company

Healthcare Company

Retailer

Energy/Utilities Company

Educational Organization

Comms Service Provider

University

Legal Firm

Real Estate/Law Firm

Construction Company

Media Company

Non Profit

Transportation Company

Wholesaler/Distributor

Outsourcing Company

Logistics Company

Pharma/Biotech Company

Hospitality Company

Performing Arts

Consumer Goods Company

Recreational Facilities/Services Company

Aerospace/Defense Firm

Security Firm

Engineering Company

Compare Zscaler Zero Trust Exchange Platform with alternative products

Learn more about Zscaler Zero Trust Exchange Platform

Designed for organizations seeking secure application access and robust data protection, Zscaler Zero Trust Exchange Platform delivers a comprehensive solution through seamless VPN connectivity, data loss prevention, and SSL inspection. Its cloud integration ensures scalability and reliability, while its interface provides intuitive management. Companies benefit from automatic secure access, minimizing constant authentication needs, and safeguarding sensitive data. The platform allows easy deployment and integration with diverse identity providers, granting granular control for access and application segmentation. Despite powerful capabilities, enhancements are needed in speed, bandwidth, and legacy support, with users noting interface and configuration challenges.

What are the key features of Zscaler Zero Trust Exchange Platform?

Seamless VPN Connectivity: Provides automatic secure access without repetitive authentication.
Strong Security Measures: Offers DLP and SSL inspection for data protection.
Cloud Integration: Ensures scalability and performance optimization.
Granular Access Control: Manages access with application-specific segmentation.

What benefits should companies look for in reviews when evaluating this platform?

Performance: Enhanced connectivity and reduced latency.
Data Protection: Comprehensive DLP and encryption capabilities.
Scalability: Efficient handling of growing organizational demands.
Ease of Deployment: Quick setup and integration with IDPs.

In specific industries, Zscaler Zero Trust Exchange has been implemented to enhance security protocols in fields like finance and healthcare. By prioritizing data protection and compliance, it assists companies in safely managing sensitive information and meeting regulatory requirements. Organizations leverage its features to ensure secure operations across remote and cloud environments, adapting to industry-specific needs with customizable access and security controls.

Zscaler Zero Trust Exchange Platform was previously known as Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control.