Acronis Cyber Protect Cloud Reviews

One of my clients needed backup software, and Acronis Cyber Protect Cloud comes as an all-in-one tool. Through the policies, we can choose backups alone, backups with antivirus protection, or even enable endpoint detection and response. 

Once the policies are published, we monitor the clients in safe mode to ensure compliance and receive notifications on the web console. On the user's machine, there's no real interaction; it runs in the background unless there's a notification. Everything else is managed on the web console with extended alerts.

We can manage alerts either on the console itself or through an RMM tool.

The biggest benefit is that everything is transparent to the end-user. It just works in the cloud without any interference. However, I haven't had to test the antivirus features in a real-world scenario, so I am not sure whether it's good enough or lacking.

Acronis's update process impacted workflow efficiency:

The update process is quite efficient. They send admin alerts one day in advance when updating data centers or products. On the end-user side, everything is transparent, and updates don't impact them at all. It only affects admins, who need to be prepared in case something goes wrong. In my experience, nothing has gone wrong.

The support team is intelligent and quick to respond to any questions or difficulties.

The backup itself is quite good. One client was backing up about a terabyte of data, and even with a 100 Mbps line, there wasn't any noticeable bandwidth overuse. 

It backed up during the day and has a continuous volume backup utility, similar to Windows Server Shadow Copy, but it automatically picks up file changes without disrupting the client's work. It works very well and simultaneously.

On the client-side, the antivirus engine was slowing down their finance server terribly. It seems the client was identifying Windows Defender as an administrator and trying to scan it while people were working. If they can improve that, they'll have a better product and a better experience for end users.

At this stage, I think they have a complete service with backup, antivirus, and patch management. I wouldn't add anything extra now, but I suggest more testing in all scenarios to improve product quality.

It has been more than six months now. 

I would rate the stability a seven out of ten. Everything works well except for the fact that the anti-malware slows things down. If it weren't for the anti-malware, I would give them a ten. 

Every other aspect has been tested, and it hasn't broken down at all. There was no need for me to troubleshoot, so I didn't find any issues.

Acronis products do get acclaim because it's quite feasible.

I would rate the scalability a ten out of ten because it's quite usable. We just load whatever users we need, and the tool automatically adjusts the pricing according to the number of users. 

Whether you want to scale up or scale down, it's feasible. You enter the information in the Cyber Protect Cloud console, and it does everything in the account. It's linked with licensing as well. 

Currently, it's five users on my side, but we just moved to Linux and are in a bit of a dilemma because Acronis hasn't fully supported Linux yet. My client was using it for about 50 users, but due to internet issues, he decided to wait and see until their environment is fixed.

They're quick to get on board, but in my case with the anti-malware, they couldn't suggest anything other than to switch it off. That's what gave them a negative rating.

Neutral

I have experience with Fortinet, SonicWall, Acronis Backup, and Nextiva Backup, and I will be working with a cybersecurity solution as well. They offer antivirus, email security, and EDR.

The deployment is quite straightforward. You basically install an agent or client on the machine or device, then connect it to a user account. From the cloud console, you create a policy and publish it. It was all really really straightforward. 

The only challenge I had was a problem on one client's machine where everything slowed down after the software was loaded. I logged a call with Acronis, and the problem resolved itself, but I never found the root cause.

Deployment time: It shouldn't take more than an hour, depending on the end user's availability. As soon as you load the client, it connects to the cloud within a minute, and then the machine is protected and licensed. So it doesn't take long.

Maintainenance: It's straightforward. Most things can be done by one person unless there are many clients having issues at the same time. Then you can use remote management tools to log in and see what's happening. But on the web console, one person is more than enough.

Cloud-provider: I use AWS, but on the client side, they're using a direct connection to their data center.

My clients have the assurance that their backups are safe and secure and can be restored at any time. The antivirus is also a bonus, as they don't have to worry about using another product.

It's relatively cheap, but you see the benefits more at a higher volume. If you're just doing a small amount of backups, you might end up paying more than what you're using. 

Like in my case, I pay for the full license, but I don't even use 50% of the available storage. There's a threshold you need to reach before you really see the benefits.

I would recommend it a 100% if you know what you need. 

If you don't know, I'd give it a six out of ten because it slows down some machines. More testing is needed.

We needed a multi-locational backup solution for our offices, factories, and various locations. Acronis Cyber Protect Cloud was a good fit because it's user-friendly for our team.

It's not 100% trouble-free, but we haven't had major issues. Sometimes there might be a patch or an update needed for the data center, but the updates are provided quickly, so the server support is good.

So, we've had some troubles with the data center.

We haven't tried the disaster recovery feature yet, and I'm not sure about their backup support. We were very comfortable with AXA. Their secondary backup was done on tape. We're still figuring out how easy it would be to do that with Acronis. Sometimes, we try to implement newer technologies, and there are challenges.

I have been using it for a couple of months. 

I would rate the stability an eight out of ten, there's room for improvement. There are issues related to the data center. 

I would rate the scalability a nine out of ten. There are around 30 end users using it. 

The customer service and support are really good.

Positive

We switched to it recently.  The cost was a factor in our decision.

The initial setup was simple. Acronis provided dedicated support for a couple of hours, and they helped us manage it.

It is basically plug-and-play. We configure it based on the number of devices. Currently, we have a 30-user setup for this setup. 

We have deployed it on the cloud. 

Acronis team provided support, so it wasn't too difficult to integrate this product into our current IT workflow. It could have been quicker, but for now, things are working. So, it was a bit of a challenge. 

We have a hybrid deployment model. Some of our applications are in Azure, and the rest are on-premises. 

Acronis provided dedicated support for a couple of hours, and they helped us manage it.

The pricing is a little lower than the competition, at least in India.

Overall, I would rate the solution an eight out of ten. 

I would recommend it to other users. It's a good product. 

We have special machines and computers, and we use Acronis Cyber Protect Cloud to take images for backup.

Acronis Cyber Protect Cloud has very easy backup and recovery capabilities.

I faced some problems with the solution's local sign-in part.

I have been using Acronis Cyber Protect Cloud for two and a half years.

I rate Acronis Cyber Protect Cloud ten out of ten for stability.

I rate Acronis Cyber Protect Cloud ten out of ten for scalability.

I previously worked with Veeam Backup.

The solution’s initial setup is easy.

On a scale from one to ten, where one is complex, and ten is easy, I rate the solution a nine out of ten for the ease of its initial setup.

The solution can be deployed in one hour.

Three engineers are involved in the solution's deployment and troubleshooting. I would recommend Acronis Cyber Protect Cloud to other users.

Overall, I rate Acronis Cyber Protect Cloud a nine out of ten.

We use the product for backing up local laptop fields, servers, workloads, and databases. It helps us meet compliance requirements with vulnerability scanning for endpoints and cloud infrastructure.

Acronis Cyber Protect Cloud provides unlimited backup features for Office 365 accounts.

They could support Linux OS primarily for servers and ideally for desktops, as large enterprises in our country often use Linux. Additionally, there could be a feature for data loss prevention.

We have been working with Acronis Cyber Protect Cloud as a value-added service channel partner for five years.

It is a stable and reliable platform. The cloud services are always operational. We can always access the login board on any device if connected to the Internet. They let us know in advance during the data maintenance. It is easy to schedule backup attempts and automatically resume them after any scheduled maintenance periods. They always resolve the data center maintenance much before the time they indicate.

Our organization has around 30 to 40 Acronis Cyber Protect Cloud users.

The technical support services are great. The team is prompt to respond and is always accessible. We are a channel partner; we have direct access to their team. However, they are very responsive and professional.

We decided to work with Acronis Cyber Protect Cloud as it was dependable and easy to use. The decision factor for us was ease of deployment. It has a low learning curve. We taught ourselves how to use the product by watching online training videos. We were able to implement the knowledge successfully. It helped us start the product quickly whenever we resell it for other customers.

It is the easiest product to deploy compared to Druva, Commvault, Veeam, and Quest.

The product generates a return on investment for us. These days, the data is vulnerable to ransomware attacks. Here, Acronis works as an insurance policy guaranteeing business continuity.

The product costs around 25$ per year for Google Workspace or Microsoft 365 backup. It is a specialized price. If you go to the website, the price mentioned is much higher. However, Acronis works through channel partners such as ourselves. They share discounted prices, allowing us to pass better prices to our customers. Thus, they have an efficient enterprise-level licensing model. When we tested the scenario for over 20 employees, the cost was much lower than the other solutions in the market.

I recommend Acronis Cyber Protect Cloud for individual users and enterprises as well. They protect the data in addition to backup. It is an advantageous feature for enterprises. In an enterprise setting, the usual challenge lies in managing multiple OEMs for different solutions, such as Symantec and Veeam, leading to many dashboards and complexities in vendor management. The wonderful aspect of Acronis is that they deliver all the components, from data backup to security, through a single agent. Whether online file storage, notarizing files, or disaster recovery options like Cloud Instant or bare metal recovery, they offer all essential functionality. They now provide EDR, antivirus, and remote support services as well. It is becoming a one-stop solution to manage a variety of IT needs for end customers.

I rate it a nine out of ten. I am very satisfied with the product and have no issues. However, there is always room for improvement.

When using the solution, what we do is, we usually back up to a local NAS device and then back up to an API from there.

We've got our own hybrid cloud partners with storage. In some cases, we use that and in some cases, we use Chrome Task Storage.

The usability is great.

Once you actually know what's happening, it's quite easy to move around. 

There are a lot of features that you do not really get with other backup software. For instance, continuing where you left off. In the case where you might get a network break or something, and the backup has to start again, it just leads to metadata changes and then basically carries on from where it left off instead of starting fresh from zero, which a lot of backup software does not support.

It's easy to set up. 

Technical support is great.

The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. 

That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable.

Right now,  the jobs are not starting. You're telling it to start, yet nothing happens.

One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store.

We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing.

The reporting could be better.

I've been using the solution for the last three or four years. 

It is quite stable. Every backup software is going to have its ups and downs, however, if I had to go to any customer, I would recommend Acronis above everything else.

It's very scalable. You can install it on a laptop, on a physical server, a virtual machine, a host, or Office 365, et cetera. Basically, you can do recovery or vice versa, so you can do that from physical to virtual, or virtual to physical, or physical to physical - any way that you want.

We have about 300 clients. 

I've dealt with people who helped me a lot and their response was very quick, to the point, and I have dealt with people where the issue just doesn't get resolved and I had to do it myself. It depends on the use case. Minor errors are the ones we are usually struggling with the most to get help. That usually takes probably around four days to get fixed and most of our SLAs are beyond that, so we're literally falling out of SLA on each response.

I've also had a client that has used Veeam in the past. They found it was a constant struggle just to get the backups working, never mind the restores. 

The portal is actually quite straightforward to set up. It's quite easy to see what you need to get out of it. There are some issues on the reporting side, and that's something we are working on.

It's very hard to actually say whether it's expensive or not due to the additional features that come with Acronis. Since the security part of it - the advanced email security, the Office 365 backups, all of those things combined,  if you have to put all the features together in Acronis and try and match that to another software or solution, you would need to have one solution for backups, one for this, one for that, et cetera, and then calculate all those costs together. That, in the end, will make it very, very expensive. However, if you're only talking in terms of the backup, it is very, very competitive.

We are an MSP. 

Since it is cloud-based, we are on the latest version of the product.

Acronis Cloud is not an on-prem solution, it is a cloud-based solution, and getting people away from thinking of on-premise solutions can be quite difficult to do. 

The main thing is it works similarly in a way in which you would deploy the Defender on your network. You install a single agent and deploy it to everybody else. 

With the other backup software, in general, what you would need to do, is go into each and every machine and go and create a backup job on each and every machine separately to point to a specific location. Whereas with the Acronis Cloud, you create a single thing, it's called a protection plan, and you add all the details into that one specific protection plan, and you add all the machines that you just installed onto that one plan, you click install, and click run, and that's it.

Acronis does not only do backup, they are basically a fully-fledged cybersecurity suite that includes things like DLP, advanced security, the antivirus, and stuff, it does that as well through the exact same agent, and now recently they launched EDRs, so it's basically endpoint detection and response. So for small businesses and bigger enterprise clients, this is absolutely perfect since it takes care of all your needs and it's not time-consuming as such as it's got AI behind it, and the AI basically does all the work for you. You can just look at the report and make sure everything is right. It's a very, very good product.

I'd rate the solution eight out of ten.

We use the solution for data loss prevention. We are using it in a customer's company.

There are some good cybersecurity features. 

We like the backup functionality. 

It is easy to set up the product. 

The solution is quite stable and reliable. 

You can scale the solution. \We have found the pricing to be good. 

They could improve the detection rates of the antivirus. It would be ideal if they improved EDR features. We'd like to see more DLP, data loss prevention.

I've been working with the solution for a year and a half. 

The solution is stable. There aren't any bugs or glitches. It doesn't crash or freeze. The performance is good. 

It can scale. Maybe when it comes to the endpoint security and data protection here, it's scalable, as many features can be added on one by one. The licensing is also scalable.

We tend to work with small and medium-sized companies. Most of the customers have under 300 users. 

Support is okay. I am in an English region, so, for the technical support currently, I still have Mandarin supports, however, not much. There are just two in our region.

Except for the number of supports, everything's good from the support perspective.

The solution is very simple to set up. It's not complex at all. 

If the deployment is not included in the initial setup it will take just in one day, since it's a SaaS platform.

The maintenance can be handled by between two to five people.

Our customers handle the initial setup on their own. They do not need our assistance or any other outside assistance. 

It's reasonably priced. It is quite cheap compared to competitors.

It's a monthly payment of $1,000 USD.

We are a partner and reseller. 

While some features can replace existing solutions, at the first stage, maybe new users can start from coexistence and see if features can be replaced or not. Due to the licensing and deployment, it's scalable and flexible. At any moment, we can decide to move to new features or not. You don't have to rush for all the features as they currently have many cybersecurity and data production features. Start slow and build up.

I'd rate the solution eight out of ten.

We use the product to provide a robust backup solution for users, particularly those working remotely. It ensures data backup and protection across various locations.

The platform's most valuable features include its backup functionality, particularly the snapshot and image backup capabilities. It helps restore backup instantly and works faster than traditional backup methods.

The platform's interface could be user-friendly.

I have been using Acronis Cyber Protect Cloud for five years.

I rate the platform's stability an eight out of ten. It is based on the results of both backup and restore processes.

We have small businesses as our customers for Acronis Cyber Protect Cloud. The platform provides horizontal scalability.

The setup is relatively easy. However, deploying the server to manage the end user does require some tricks, but overall, it's easy. The deployment takes three minutes to complete. I rate the process an eight.

Acronis Cyber Protect Cloud's price is reasonable. However, Acronis is more inexpensive than Veeam. I rate the overall pricing as six out of ten.

Customers utilize Acronis Cyber Cloud by deploying agents on their devices, such as laptops, to ensure data backup and cybersecurity.

I utilize various backup solutions, including Veeam. The added value of Acronis lies in its ability to protect end users and their data, allowing them to access their data from anywhere.

The real-time production and threat detection capabilities have proven advantageous for end users. They can restore data and perform backups from anywhere without the need to be connected to a VPN or similar networks. The management console's user interface is crucial in influencing operational efficiency.

I advise end users to install the agent on their laptops. If they lose some data, they are lucky to have help and can recover their data quickly without any issues.

I rate it an eight out of ten.

We use Acronis Cyber Protect Cloud to protect and back up users' endpoint data, files, and folders. We also use the solution to back up their emails, Teams mailbox data, OneDrive data, and SharePoint data.

The solution has helped us maintain the backups, compliance, and integrity of the data residing on the servers and endpoints. The solution ensures a backup to recover data in case of a disaster.

The solution should increase its security features. After endpoint protection, they say it has VDR capability, but I don't think so.

Acronis Cyber Protect Cloud has very good stability.

I have more than 50 customers for Acronis Cyber Protect Cloud.

I rate the solution a nine out of ten for scalability.

The solution's initial setup is average and neither very straightforward nor too complex. Anybody who watches the videos or documentation can manage to do it.

For the cloud edition, you need to download an agent and create the policies, and it's good to go. If you do an on-premises solution, you need to download the software, run the installer on the server, create policies, and add the devices to do backup. One L2 technical engineer is needed for the solution's maintenance and deployment.

We have seen a return on investment with Acronis Cyber Protect Cloud. With the cloud version, you don't need to invest in a server and storage on-premises as it's all taken care of on the cloud. The solution is easy to manage, and you don't need a dedicated admin to manage the solution. Any IT L1 OR L2 engineer can manage the solution.

The solution is moderately priced, where it is neither cheap nor expensive.

In case of data loss or laptop theft with remote users traveling to different places, the data is protected with Acronis Cyber Protect Cloud. They can recover the data back to a new laptop.

With Acronis Cyber Protect Cloud, one single platform can do a backup. It has an antivirus feature as well. It can do backups for endpoints, servers, applications, and databases. Cloud-based applications like Microsoft 365 and Google Suite can be backed up using one single platform.

The solution's most useful disaster recovery capabilities are the files and folders backup and recovery and a complete laptop backup, called a bare-metal recovery. Acronis Cyber Protect Cloud is a very good backup solution. Acronis Cyber Protect Cloud can do a backup of endpoints and mailboxes in one solution.

With Acronis Cyber Protect Cloud, you have your data backed up and safely protected. The solution helps you to recover lost data, which is beneficial. Instead of going for multiple solutions, one single solution can be used for backup and recovery and antivirus. The solution also helps to back up the data of cloud-based applications.

Overall, I rate the solution a nine out of ten.