Acronis Cyber Protect Cloud Reviews

When using the solution, what we do is, we usually back up to a local NAS device and then back up to an API from there.

We've got our own hybrid cloud partners with storage. In some cases, we use that and in some cases, we use Chrome Task Storage.

The usability is great.

Once you actually know what's happening, it's quite easy to move around. 

There are a lot of features that you do not really get with other backup software. For instance, continuing where you left off. In the case where you might get a network break or something, and the backup has to start again, it just leads to metadata changes and then basically carries on from where it left off instead of starting fresh from zero, which a lot of backup software does not support.

It's easy to set up. 

Technical support is great.

The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. 

That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable.

Right now,  the jobs are not starting. You're telling it to start, yet nothing happens.

One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store.

We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing.

The reporting could be better.

I've been using the solution for the last three or four years. 

It is quite stable. Every backup software is going to have its ups and downs, however, if I had to go to any customer, I would recommend Acronis above everything else.

It's very scalable. You can install it on a laptop, on a physical server, a virtual machine, a host, or Office 365, et cetera. Basically, you can do recovery or vice versa, so you can do that from physical to virtual, or virtual to physical, or physical to physical - any way that you want.

We have about 300 clients. 

I've dealt with people who helped me a lot and their response was very quick, to the point, and I have dealt with people where the issue just doesn't get resolved and I had to do it myself. It depends on the use case. Minor errors are the ones we are usually struggling with the most to get help. That usually takes probably around four days to get fixed and most of our SLAs are beyond that, so we're literally falling out of SLA on each response.

I've also had a client that has used Veeam in the past. They found it was a constant struggle just to get the backups working, never mind the restores. 

The portal is actually quite straightforward to set up. It's quite easy to see what you need to get out of it. There are some issues on the reporting side, and that's something we are working on.

It's very hard to actually say whether it's expensive or not due to the additional features that come with Acronis. Since the security part of it - the advanced email security, the Office 365 backups, all of those things combined,  if you have to put all the features together in Acronis and try and match that to another software or solution, you would need to have one solution for backups, one for this, one for that, et cetera, and then calculate all those costs together. That, in the end, will make it very, very expensive. However, if you're only talking in terms of the backup, it is very, very competitive.

We are an MSP. 

Since it is cloud-based, we are on the latest version of the product.

Acronis Cloud is not an on-prem solution, it is a cloud-based solution, and getting people away from thinking of on-premise solutions can be quite difficult to do. 

The main thing is it works similarly in a way in which you would deploy the Defender on your network. You install a single agent and deploy it to everybody else. 

With the other backup software, in general, what you would need to do, is go into each and every machine and go and create a backup job on each and every machine separately to point to a specific location. Whereas with the Acronis Cloud, you create a single thing, it's called a protection plan, and you add all the details into that one specific protection plan, and you add all the machines that you just installed onto that one plan, you click install, and click run, and that's it.

Acronis does not only do backup, they are basically a fully-fledged cybersecurity suite that includes things like DLP, advanced security, the antivirus, and stuff, it does that as well through the exact same agent, and now recently they launched EDRs, so it's basically endpoint detection and response. So for small businesses and bigger enterprise clients, this is absolutely perfect since it takes care of all your needs and it's not time-consuming as such as it's got AI behind it, and the AI basically does all the work for you. You can just look at the report and make sure everything is right. It's a very, very good product.

I'd rate the solution eight out of ten.

One of my clients needed backup software, and Acronis Cyber Protect Cloud comes as an all-in-one tool. Through the policies, we can choose backups alone, backups with antivirus protection, or even enable endpoint detection and response. 

Once the policies are published, we monitor the clients in safe mode to ensure compliance and receive notifications on the web console. On the user's machine, there's no real interaction; it runs in the background unless there's a notification. Everything else is managed on the web console with extended alerts.

We can manage alerts either on the console itself or through an RMM tool.

The biggest benefit is that everything is transparent to the end-user. It just works in the cloud without any interference. However, I haven't had to test the antivirus features in a real-world scenario, so I am not sure whether it's good enough or lacking.

Acronis's update process impacted workflow efficiency:

The update process is quite efficient. They send admin alerts one day in advance when updating data centers or products. On the end-user side, everything is transparent, and updates don't impact them at all. It only affects admins, who need to be prepared in case something goes wrong. In my experience, nothing has gone wrong.

The support team is intelligent and quick to respond to any questions or difficulties.

The backup itself is quite good. One client was backing up about a terabyte of data, and even with a 100 Mbps line, there wasn't any noticeable bandwidth overuse. 

It backed up during the day and has a continuous volume backup utility, similar to Windows Server Shadow Copy, but it automatically picks up file changes without disrupting the client's work. It works very well and simultaneously.

On the client-side, the antivirus engine was slowing down their finance server terribly. It seems the client was identifying Windows Defender as an administrator and trying to scan it while people were working. If they can improve that, they'll have a better product and a better experience for end users.

At this stage, I think they have a complete service with backup, antivirus, and patch management. I wouldn't add anything extra now, but I suggest more testing in all scenarios to improve product quality.

It has been more than six months now. 

I would rate the stability a seven out of ten. Everything works well except for the fact that the anti-malware slows things down. If it weren't for the anti-malware, I would give them a ten. 

Every other aspect has been tested, and it hasn't broken down at all. There was no need for me to troubleshoot, so I didn't find any issues.

Acronis products do get acclaim because it's quite feasible.

I would rate the scalability a ten out of ten because it's quite usable. We just load whatever users we need, and the tool automatically adjusts the pricing according to the number of users. 

Whether you want to scale up or scale down, it's feasible. You enter the information in the Cyber Protect Cloud console, and it does everything in the account. It's linked with licensing as well. 

Currently, it's five users on my side, but we just moved to Linux and are in a bit of a dilemma because Acronis hasn't fully supported Linux yet. My client was using it for about 50 users, but due to internet issues, he decided to wait and see until their environment is fixed.

They're quick to get on board, but in my case with the anti-malware, they couldn't suggest anything other than to switch it off. That's what gave them a negative rating.

Neutral

I have experience with Fortinet, SonicWall, Acronis Backup, and Nextiva Backup, and I will be working with a cybersecurity solution as well. They offer antivirus, email security, and EDR.

The deployment is quite straightforward. You basically install an agent or client on the machine or device, then connect it to a user account. From the cloud console, you create a policy and publish it. It was all really really straightforward. 

The only challenge I had was a problem on one client's machine where everything slowed down after the software was loaded. I logged a call with Acronis, and the problem resolved itself, but I never found the root cause.

Deployment time: It shouldn't take more than an hour, depending on the end user's availability. As soon as you load the client, it connects to the cloud within a minute, and then the machine is protected and licensed. So it doesn't take long.

Maintainenance: It's straightforward. Most things can be done by one person unless there are many clients having issues at the same time. Then you can use remote management tools to log in and see what's happening. But on the web console, one person is more than enough.

Cloud-provider: I use AWS, but on the client side, they're using a direct connection to their data center.

My clients have the assurance that their backups are safe and secure and can be restored at any time. The antivirus is also a bonus, as they don't have to worry about using another product.

It's relatively cheap, but you see the benefits more at a higher volume. If you're just doing a small amount of backups, you might end up paying more than what you're using. 

Like in my case, I pay for the full license, but I don't even use 50% of the available storage. There's a threshold you need to reach before you really see the benefits.

I would recommend it a 100% if you know what you need. 

If you don't know, I'd give it a six out of ten because it slows down some machines. More testing is needed.

We use the solution for data loss prevention. We are using it in a customer's company.

There are some good cybersecurity features. 

We like the backup functionality. 

It is easy to set up the product. 

The solution is quite stable and reliable. 

You can scale the solution. \We have found the pricing to be good. 

They could improve the detection rates of the antivirus. It would be ideal if they improved EDR features. We'd like to see more DLP, data loss prevention.

I've been working with the solution for a year and a half. 

The solution is stable. There aren't any bugs or glitches. It doesn't crash or freeze. The performance is good. 

It can scale. Maybe when it comes to the endpoint security and data protection here, it's scalable, as many features can be added on one by one. The licensing is also scalable.

We tend to work with small and medium-sized companies. Most of the customers have under 300 users. 

Support is okay. I am in an English region, so, for the technical support currently, I still have Mandarin supports, however, not much. There are just two in our region.

Except for the number of supports, everything's good from the support perspective.

The solution is very simple to set up. It's not complex at all. 

If the deployment is not included in the initial setup it will take just in one day, since it's a SaaS platform.

The maintenance can be handled by between two to five people.

Our customers handle the initial setup on their own. They do not need our assistance or any other outside assistance. 

It's reasonably priced. It is quite cheap compared to competitors.

It's a monthly payment of $1,000 USD.

We are a partner and reseller. 

While some features can replace existing solutions, at the first stage, maybe new users can start from coexistence and see if features can be replaced or not. Due to the licensing and deployment, it's scalable and flexible. At any moment, we can decide to move to new features or not. You don't have to rush for all the features as they currently have many cybersecurity and data production features. Start slow and build up.

I'd rate the solution eight out of ten.

We primarily leverage the platform for data storage, including email backup, Microsoft 365, SharePoint sites, and OneDrive. Additionally, we use it for cloud workload backups encompassing workstations and internal drives. This cloud-based solution eliminates the need to maintain on-premises servers, with all backups scheduled and automated according to our reporting requirements.

The most valuable aspect of the product is its focus on security, which is crucial given the prevalent threats like malware. The product offers standard features comparable to other solutions like Veeam and other OEMs. From a security standpoint, it provides robust protection to prevent system crashes and data loss.

While we use the product to perform daily backups, restoring them from the cloud server often takes a significant amount of time. This delay becomes critical, especially when management requires timely information from end users at the backend level, necessitating repeated attempts to retrieve backups from the cloud services.

We have been utilizing Acronis Cyber Protect Cloud for approximately a year now.

The platform has generally been reliable for our needs in terms of stability. Recently, there was a minor disruption, and I couldn't access the backup selection URL for about a day. However, I promptly raised a ticket, and Acronis resolved the issue swiftly. Since then, I haven't encountered any further stability issues, and the backup tool has been functioning well.

The product is scalable. we benefit from unlimited data storage without incurring additional costs, which is advantageous for our storage needs. When it comes to scaling workstations, such as laptops with specific data sizes like 50 GB, additional costs may be incurred based on the required storage capacity. This involves adjusting quota limits to accommodate storage demands, which hasn't posed significant issues for us so far.

While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues or queries that arise.

Setting up Acronis Cyber Protect Cloud was not complicated for us. It involved a straightforward configuration process: We installed small client software on our laptops or desktops. For cloud-to-cloud operations, there was no need for additional setup on our part; everything was handled online seamlessly. We've been using this software for about a year without encountering significant issues from a deployment or solution perspective.

As for the return on investment since implementing Acronis, our primary focus has been on enhancing security rather than achieving significant cost reductions. In today's environment, cybersecurity is paramount, and maintaining up-to-date security standards across all devices is crucial. While we haven't quantified specific cost savings, the efficiency improvements in data protection and security management have been beneficial.

The integration of cybersecurity and backup features in Acronis Cyber Protect Cloud is straightforward and seamless. It involves installing a single client software on laptops or desktops for endpoint protection. For cloud-to-cloud integration, setting up involves providing the necessary credentials to establish synchronization and automated scheduling. Once configured, there's minimal need for manual intervention unless adjustments to schedules are required, which require authentication for authorization.

In my opinion, it is a good choice for other companies depending on several factors. It's essential to evaluate how well it meets the specific needs and requirements of the company in question. For instance, considering the advancements in AI tools and other modern technologies, it's prudent to compare Acronis with other solutions available on the market.

I rate it a seven.

We needed a multi-locational backup solution for our offices, factories, and various locations. Acronis Cyber Protect Cloud was a good fit because it's user-friendly for our team.

It's not 100% trouble-free, but we haven't had major issues. Sometimes there might be a patch or an update needed for the data center, but the updates are provided quickly, so the server support is good.

So, we've had some troubles with the data center.

We haven't tried the disaster recovery feature yet, and I'm not sure about their backup support. We were very comfortable with AXA. Their secondary backup was done on tape. We're still figuring out how easy it would be to do that with Acronis. Sometimes, we try to implement newer technologies, and there are challenges.

I have been using it for a couple of months. 

I would rate the stability an eight out of ten, there's room for improvement. There are issues related to the data center. 

I would rate the scalability a nine out of ten. There are around 30 end users using it. 

The customer service and support are really good.

Positive

We switched to it recently.  The cost was a factor in our decision.

The initial setup was simple. Acronis provided dedicated support for a couple of hours, and they helped us manage it.

It is basically plug-and-play. We configure it based on the number of devices. Currently, we have a 30-user setup for this setup. 

We have deployed it on the cloud. 

Acronis team provided support, so it wasn't too difficult to integrate this product into our current IT workflow. It could have been quicker, but for now, things are working. So, it was a bit of a challenge. 

We have a hybrid deployment model. Some of our applications are in Azure, and the rest are on-premises. 

Acronis provided dedicated support for a couple of hours, and they helped us manage it.

The pricing is a little lower than the competition, at least in India.

Overall, I would rate the solution an eight out of ten. 

I would recommend it to other users. It's a good product. 

My company uses Acronis Cyber Protect Cloud for backup and security.

The most valuable feature of the solution is that it can cover both the cloud and the on-prem devices. From a performance point of view, it's a very good product that is very easy to use and covers many virtual environments.

I think the pricing part of the solution is very complicated, making it an area of concern where improvements are required.

The solution can provide for more scalability options.

I have been using Acronis Cyber Protect Cloud for sixteen years. I use the solution's latest version.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

My company has around 50 users of the solution.

I have experience with the solution's technical support. I rate the technical support a nine out of ten.

Positive

I have experience with Veritas, Veeam, and Commvault. I chose Aronis over other tools as it is a much easier tool to use and a well-integrated solution with cloud services.

The product's installation phase was easy.

The solution is deployed on the cloud and on an on-premises model.

The solution's deployment phase doesn't take much time, and it is something that depends on the environment where it is getting deployed. The deployment takes ten to fifteen minutes to be completed.

The product is not that expensive, making it a product that can be considered for purchase. I rate the product's price a four on a scale of one to ten, where one is expensive and ten is cheap.

The product's price depends on the environment of a business and the number of systems or types of devices used. There are no additional costs apart from the licensing fees attached to the solution.

Maintenance is required for the solution. As Acronis Cyber Protect Cloud is a product based on cloud technology, it updates automatically.

I rate the overall tool a nine out of ten.

Acronis Cyber Protect Cloud is used in our organization to simplify customers' backup processes. The product is also used for security monitoring of each device used in a company. During the backup process with Acronis Cyber Protect Cloud, the tool also parallelly runs scans for viruses and malware. The aforementioned feature makes the users confident about the clean and malware-free data that's being backed up. 

The product offers a user-friendly dashboard and a seamless backup process. During the knowledge transfer sessions in our company regarding Acronis Cyber Protect Cloud, the users found the solution easy to comprehend, especially because of the user-friendly interface.

The product ensures a secure data backup process with anti-malware protection. Major products in the market only focus on the backup score, but Acronis Cyber Protect Cloud additionally ensures the data is clean. 

The speed of the backup process in the solution can be improved. On average, the backup tasks with Acronis Cyber Protect Cloud take around six minutes. 

In the future version of the product, a few cybersecurity features can be added to the core backup and recovery functionality. Some AI features can be introduced in Acronis Cyber Protect Cloud to detect and measure anomalies in the backup processes.

Presently, signature-based rules are inadequate to a certain extent, and therefore, having AI features can improve the cybersecurity aspect of Acronis Cyber Protect Cloud. 

I have been using Acronis Cyber Protect Cloud for a year. 

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. I would always recommend Acronis Cyber Protect Cloud for businesses of every scale and category. 

I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses. 

Positive

Acronis Cyber Protect Cloud offers a simple initial setup process. If the scoping of the existing environment is completed pre-deployment, then the initial setup process becomes straightforward and allows accommodation for multi-tenants. Organizations with multiple data points, units, independent departments, or subsidiaries can utilize Acronis Cyber Protect Cloud. 

Backup and recovery solutions are highly priced in the market. I would rate the pricing of Acronis Cyber Protect Cloud as five out of ten. 

In comparison to Commvault, Acronis Cyber Protect Cloud offers greater flexibility in pricing. 

The product's strength doesn't lie purely in cybersecurity, but it operates as an add-on. Acronis Cyber Protect Cloud is focused on secured backup and recovery. 

In my experience, the solution is very easy to integrate across different infrastructures or environments. The user-friendly interface allows the knowledge transfer session after deployment to not become highly technical. It's an intuitive solution with easily found and comprehensible menus or tools. 

Our organization's customers are satisfied with Acronis Cyber Protect Cloud. At our company, we deploy the solution majorly in a private cloud due to its sovereignty and suitable environment costs. It's an extremely flexible product that allows integration of external storage or storage cloud. I would overall rate the product an eight out of ten. I would definitely recommend the tool to others. 

The solution is used for backup and data protection. It allows customers to back up their data on their Acronis Cloud. They can also do local backups, which can then be replicated on the cloud server.

Data protection and ransomware protection are the most valuable features of the solution.

The solution's provisioning of packages and how they are charged could be improved.

I have been using Acronis Cyber Protect Cloud for two years.

I rate Acronis Cyber Protect Cloud an eight out of ten for stability.

Our clients for Acronis Cyber Protect Cloud are usually small and medium-sized businesses.

I rate the solution a nine out of ten for scalability.

The solution's technical support team causes a bit of delay in resolving issues.

Neutral

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

The solution’s deployment took a few days.

We have seen a return on investment with Acronis Cyber Protect Cloud. The solution gives peace of mind through the level of protection it provides for our data.

Acronis Cyber Protect Cloud is an expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

The solution's integrated cyber security feature is very, very good. It is fairly easy to use, but the provisioning can be difficult when we are trying to provision for the clients. I would recommend the solution to other users.

Acronis Cyber Protect Cloud provides good data protection and security from threats like ransomware. Acronis Cyber Protect Cloud is a very effective solution for disaster recovery when you lose your data.

Overall, I rate the solution an eight out of ten.