Acronis Cyber Protect Cloud Reviews

In our company, we wanted some backup copies to be in the cloud somewhere outside of our data centers and users, because of which we decided to go with Acronis Cyber Protect Cloud for the very important data for the servers in our company and to have a copy of backup, while we did not care at the time for a fast restore functionality since we wanted to only ensure that the data backup was successfully done while seeing to it that the key users of the product also get the same benefits. Our company has 10 TB of data combined from different servers and some key users within our organization to ensure that we always have a backup copy on the cloud.

I love the solution for a number of reasons. Firstly, Acronis Cyber Protect Cloud provides my company with an unlimited number of licenses and software products on the local area network, which no one in the market is offering apart from Acronis. If you buy 10 TB on the cloud, Acronis gives you free licenses on the cloud. Suppose you have an increasing number of users in your organization, and you need 12 to 15 TB on the cloud. In that case, Acronis gives you the option to have another copy on the ground, and such software on the ground is free of charge, which is beautiful and impacts the product's scalability features. The moment you decide some users to be on the cloud, it is easy, but it will take time, and it is meaningful for the product to take some time with the process. With only a click, you can have another copy for some users from the ground to the cloud.

The shortcomings in the solution can be overcome if the product improves in the area of completion time so that the restoration process does not take much time. In general, think that the completion time should be improved in relation to the data so that less time is needed to restore the data.

The product already has some security features present in the solution, and I expect them to be made a part of the package offered by Acronis Cyber Protect Cloud, for which the prices may be increased, and they should not be just given as an add-on option for a user to choose. Either the product should be secured and protected, or it should be protected.

From an improvement perspective, I feel that it would be better if the security features were offered as an inbuilt feature in the product and not as a part of an add-on offered with licenses.

I have been using Acronis Cyber Protect Cloud for five years. I use the solution's latest version.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Including the key users and servers, there are more than 100 users of the solution in my company who are the solution on the cloud. All the machines use local backup on the ground storage.

As a backup, the product is extensively used in my company.

I have experience with the technical team of the product, and I feel that they offer good support. The technical team of the product is knowledgeable and fast to respond.

The product's initial setup phase needs some skills, but once you learn to do it by yourself, you won't need any support.

The deployment process involves first defining the account and then assigning and installing all the agents on all the Machines you want to deploy the solution on and then selecting whether you want the backup to be done locally, on the cloud, or both.

The solution is deployed on the cloud.

One or two people who operate as admins or engineers in the company are needed to take care of the product's deployment and maintenance.

During the first deployment process, my company had to do some planning, and now we are handling the deployment process all by ourselves. The product was sold to my company by consulting, but it does not really have many technical issues. The ease of deployment of the solution is one of its nice features since you don't need to be technically strong to take care of the deployment process.

I think it is very hard to see an ROI from the use of the product since you always feel safe as you have a backup copy of your data stored securely somewhere else.

It is not a cheap product. It is very hard to describe how important it is to feel the data. You have a backup with the solution, probably somewhere outside your data center. I cannot say whether the solution is expensive or cheap, considering the features that are provided.

I highly recommend the solution to those who plan to use it. Those who plan to use the solution should check all the features of the solution and ensure that all the security features are enabled in the product from day one. They should also try to negotiate to get a free license from Acronis for the ground storage.

I rate the overall product a nine out of ten.

When using the solution, what we do is, we usually back up to a local NAS device and then back up to an API from there.

We've got our own hybrid cloud partners with storage. In some cases, we use that and in some cases, we use Chrome Task Storage.

The usability is great.

Once you actually know what's happening, it's quite easy to move around. 

There are a lot of features that you do not really get with other backup software. For instance, continuing where you left off. In the case where you might get a network break or something, and the backup has to start again, it just leads to metadata changes and then basically carries on from where it left off instead of starting fresh from zero, which a lot of backup software does not support.

It's easy to set up. 

Technical support is great.

The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. 

That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable.

Right now,  the jobs are not starting. You're telling it to start, yet nothing happens.

One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store.

We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing.

The reporting could be better.

I've been using the solution for the last three or four years. 

It is quite stable. Every backup software is going to have its ups and downs, however, if I had to go to any customer, I would recommend Acronis above everything else.

It's very scalable. You can install it on a laptop, on a physical server, a virtual machine, a host, or Office 365, et cetera. Basically, you can do recovery or vice versa, so you can do that from physical to virtual, or virtual to physical, or physical to physical - any way that you want.

We have about 300 clients. 

I've dealt with people who helped me a lot and their response was very quick, to the point, and I have dealt with people where the issue just doesn't get resolved and I had to do it myself. It depends on the use case. Minor errors are the ones we are usually struggling with the most to get help. That usually takes probably around four days to get fixed and most of our SLAs are beyond that, so we're literally falling out of SLA on each response.

I've also had a client that has used Veeam in the past. They found it was a constant struggle just to get the backups working, never mind the restores. 

The portal is actually quite straightforward to set up. It's quite easy to see what you need to get out of it. There are some issues on the reporting side, and that's something we are working on.

It's very hard to actually say whether it's expensive or not due to the additional features that come with Acronis. Since the security part of it - the advanced email security, the Office 365 backups, all of those things combined,  if you have to put all the features together in Acronis and try and match that to another software or solution, you would need to have one solution for backups, one for this, one for that, et cetera, and then calculate all those costs together. That, in the end, will make it very, very expensive. However, if you're only talking in terms of the backup, it is very, very competitive.

We are an MSP. 

Since it is cloud-based, we are on the latest version of the product.

Acronis Cloud is not an on-prem solution, it is a cloud-based solution, and getting people away from thinking of on-premise solutions can be quite difficult to do. 

The main thing is it works similarly in a way in which you would deploy the Defender on your network. You install a single agent and deploy it to everybody else. 

With the other backup software, in general, what you would need to do, is go into each and every machine and go and create a backup job on each and every machine separately to point to a specific location. Whereas with the Acronis Cloud, you create a single thing, it's called a protection plan, and you add all the details into that one specific protection plan, and you add all the machines that you just installed onto that one plan, you click install, and click run, and that's it.

Acronis does not only do backup, they are basically a fully-fledged cybersecurity suite that includes things like DLP, advanced security, the antivirus, and stuff, it does that as well through the exact same agent, and now recently they launched EDRs, so it's basically endpoint detection and response. So for small businesses and bigger enterprise clients, this is absolutely perfect since it takes care of all your needs and it's not time-consuming as such as it's got AI behind it, and the AI basically does all the work for you. You can just look at the report and make sure everything is right. It's a very, very good product.

I'd rate the solution eight out of ten.

Acronis Cyber Protect Cloud is used in our organization to simplify customers' backup processes. The product is also used for security monitoring of each device used in a company. During the backup process with Acronis Cyber Protect Cloud, the tool also parallelly runs scans for viruses and malware. The aforementioned feature makes the users confident about the clean and malware-free data that's being backed up. 

The product offers a user-friendly dashboard and a seamless backup process. During the knowledge transfer sessions in our company regarding Acronis Cyber Protect Cloud, the users found the solution easy to comprehend, especially because of the user-friendly interface.

The product ensures a secure data backup process with anti-malware protection. Major products in the market only focus on the backup score, but Acronis Cyber Protect Cloud additionally ensures the data is clean. 

The speed of the backup process in the solution can be improved. On average, the backup tasks with Acronis Cyber Protect Cloud take around six minutes. 

In the future version of the product, a few cybersecurity features can be added to the core backup and recovery functionality. Some AI features can be introduced in Acronis Cyber Protect Cloud to detect and measure anomalies in the backup processes.

Presently, signature-based rules are inadequate to a certain extent, and therefore, having AI features can improve the cybersecurity aspect of Acronis Cyber Protect Cloud. 

I have been using Acronis Cyber Protect Cloud for a year. 

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. I would always recommend Acronis Cyber Protect Cloud for businesses of every scale and category. 

I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses. 

Positive

Acronis Cyber Protect Cloud offers a simple initial setup process. If the scoping of the existing environment is completed pre-deployment, then the initial setup process becomes straightforward and allows accommodation for multi-tenants. Organizations with multiple data points, units, independent departments, or subsidiaries can utilize Acronis Cyber Protect Cloud. 

Backup and recovery solutions are highly priced in the market. I would rate the pricing of Acronis Cyber Protect Cloud as five out of ten. 

In comparison to Commvault, Acronis Cyber Protect Cloud offers greater flexibility in pricing. 

The product's strength doesn't lie purely in cybersecurity, but it operates as an add-on. Acronis Cyber Protect Cloud is focused on secured backup and recovery. 

In my experience, the solution is very easy to integrate across different infrastructures or environments. The user-friendly interface allows the knowledge transfer session after deployment to not become highly technical. It's an intuitive solution with easily found and comprehensible menus or tools. 

Our organization's customers are satisfied with Acronis Cyber Protect Cloud. At our company, we deploy the solution majorly in a private cloud due to its sovereignty and suitable environment costs. It's an extremely flexible product that allows integration of external storage or storage cloud. I would overall rate the product an eight out of ten. I would definitely recommend the tool to others. 

We use the product to provide a robust backup solution for users, particularly those working remotely. It ensures data backup and protection across various locations.

The platform's most valuable features include its backup functionality, particularly the snapshot and image backup capabilities. It helps restore backup instantly and works faster than traditional backup methods.

The platform's interface could be user-friendly.

I have been using Acronis Cyber Protect Cloud for five years.

I rate the platform's stability an eight out of ten. It is based on the results of both backup and restore processes.

We have small businesses as our customers for Acronis Cyber Protect Cloud. The platform provides horizontal scalability.

The setup is relatively easy. However, deploying the server to manage the end user does require some tricks, but overall, it's easy. The deployment takes three minutes to complete. I rate the process an eight.

Acronis Cyber Protect Cloud's price is reasonable. However, Acronis is more inexpensive than Veeam. I rate the overall pricing as six out of ten.

Customers utilize Acronis Cyber Cloud by deploying agents on their devices, such as laptops, to ensure data backup and cybersecurity.

I utilize various backup solutions, including Veeam. The added value of Acronis lies in its ability to protect end users and their data, allowing them to access their data from anywhere.

The real-time production and threat detection capabilities have proven advantageous for end users. They can restore data and perform backups from anywhere without the need to be connected to a VPN or similar networks. The management console's user interface is crucial in influencing operational efficiency.

I advise end users to install the agent on their laptops. If they lose some data, they are lucky to have help and can recover their data quickly without any issues.

I rate it an eight out of ten.

We use Acronis Cyber Protect Cloud to protect and back up users' endpoint data, files, and folders. We also use the solution to back up their emails, Teams mailbox data, OneDrive data, and SharePoint data.

The solution has helped us maintain the backups, compliance, and integrity of the data residing on the servers and endpoints. The solution ensures a backup to recover data in case of a disaster.

The solution should increase its security features. After endpoint protection, they say it has VDR capability, but I don't think so.

Acronis Cyber Protect Cloud has very good stability.

I have more than 50 customers for Acronis Cyber Protect Cloud.

I rate the solution a nine out of ten for scalability.

The solution's initial setup is average and neither very straightforward nor too complex. Anybody who watches the videos or documentation can manage to do it.

For the cloud edition, you need to download an agent and create the policies, and it's good to go. If you do an on-premises solution, you need to download the software, run the installer on the server, create policies, and add the devices to do backup. One L2 technical engineer is needed for the solution's maintenance and deployment.

We have seen a return on investment with Acronis Cyber Protect Cloud. With the cloud version, you don't need to invest in a server and storage on-premises as it's all taken care of on the cloud. The solution is easy to manage, and you don't need a dedicated admin to manage the solution. Any IT L1 OR L2 engineer can manage the solution.

The solution is moderately priced, where it is neither cheap nor expensive.

In case of data loss or laptop theft with remote users traveling to different places, the data is protected with Acronis Cyber Protect Cloud. They can recover the data back to a new laptop.

With Acronis Cyber Protect Cloud, one single platform can do a backup. It has an antivirus feature as well. It can do backups for endpoints, servers, applications, and databases. Cloud-based applications like Microsoft 365 and Google Suite can be backed up using one single platform.

The solution's most useful disaster recovery capabilities are the files and folders backup and recovery and a complete laptop backup, called a bare-metal recovery. Acronis Cyber Protect Cloud is a very good backup solution. Acronis Cyber Protect Cloud can do a backup of endpoints and mailboxes in one solution.

With Acronis Cyber Protect Cloud, you have your data backed up and safely protected. The solution helps you to recover lost data, which is beneficial. Instead of going for multiple solutions, one single solution can be used for backup and recovery and antivirus. The solution also helps to back up the data of cloud-based applications.

Overall, I rate the solution a nine out of ten.

We primarily leverage the platform for data storage, including email backup, Microsoft 365, SharePoint sites, and OneDrive. Additionally, we use it for cloud workload backups encompassing workstations and internal drives. This cloud-based solution eliminates the need to maintain on-premises servers, with all backups scheduled and automated according to our reporting requirements.

The most valuable aspect of the product is its focus on security, which is crucial given the prevalent threats like malware. The product offers standard features comparable to other solutions like Veeam and other OEMs. From a security standpoint, it provides robust protection to prevent system crashes and data loss.

While we use the product to perform daily backups, restoring them from the cloud server often takes a significant amount of time. This delay becomes critical, especially when management requires timely information from end users at the backend level, necessitating repeated attempts to retrieve backups from the cloud services.

We have been utilizing Acronis Cyber Protect Cloud for approximately a year now.

The platform has generally been reliable for our needs in terms of stability. Recently, there was a minor disruption, and I couldn't access the backup selection URL for about a day. However, I promptly raised a ticket, and Acronis resolved the issue swiftly. Since then, I haven't encountered any further stability issues, and the backup tool has been functioning well.

The product is scalable. we benefit from unlimited data storage without incurring additional costs, which is advantageous for our storage needs. When it comes to scaling workstations, such as laptops with specific data sizes like 50 GB, additional costs may be incurred based on the required storage capacity. This involves adjusting quota limits to accommodate storage demands, which hasn't posed significant issues for us so far.

While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues or queries that arise.

Setting up Acronis Cyber Protect Cloud was not complicated for us. It involved a straightforward configuration process: We installed small client software on our laptops or desktops. For cloud-to-cloud operations, there was no need for additional setup on our part; everything was handled online seamlessly. We've been using this software for about a year without encountering significant issues from a deployment or solution perspective.

As for the return on investment since implementing Acronis, our primary focus has been on enhancing security rather than achieving significant cost reductions. In today's environment, cybersecurity is paramount, and maintaining up-to-date security standards across all devices is crucial. While we haven't quantified specific cost savings, the efficiency improvements in data protection and security management have been beneficial.

The integration of cybersecurity and backup features in Acronis Cyber Protect Cloud is straightforward and seamless. It involves installing a single client software on laptops or desktops for endpoint protection. For cloud-to-cloud integration, setting up involves providing the necessary credentials to establish synchronization and automated scheduling. Once configured, there's minimal need for manual intervention unless adjustments to schedules are required, which require authentication for authorization.

In my opinion, it is a good choice for other companies depending on several factors. It's essential to evaluate how well it meets the specific needs and requirements of the company in question. For instance, considering the advancements in AI tools and other modern technologies, it's prudent to compare Acronis with other solutions available on the market.

I rate it a seven.

We have special machines and computers, and we use Acronis Cyber Protect Cloud to take images for backup.

Acronis Cyber Protect Cloud has very easy backup and recovery capabilities.

I faced some problems with the solution's local sign-in part.

I have been using Acronis Cyber Protect Cloud for two and a half years.

I rate Acronis Cyber Protect Cloud ten out of ten for stability.

I rate Acronis Cyber Protect Cloud ten out of ten for scalability.

I previously worked with Veeam Backup.

The solution’s initial setup is easy.

On a scale from one to ten, where one is complex, and ten is easy, I rate the solution a nine out of ten for the ease of its initial setup.

The solution can be deployed in one hour.

Three engineers are involved in the solution's deployment and troubleshooting. I would recommend Acronis Cyber Protect Cloud to other users.

Overall, I rate Acronis Cyber Protect Cloud a nine out of ten.

The solution is used for backup and data protection. It allows customers to back up their data on their Acronis Cloud. They can also do local backups, which can then be replicated on the cloud server.

Data protection and ransomware protection are the most valuable features of the solution.

The solution's provisioning of packages and how they are charged could be improved.

I have been using Acronis Cyber Protect Cloud for two years.

I rate Acronis Cyber Protect Cloud an eight out of ten for stability.

Our clients for Acronis Cyber Protect Cloud are usually small and medium-sized businesses.

I rate the solution a nine out of ten for scalability.

The solution's technical support team causes a bit of delay in resolving issues.

Neutral

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

The solution’s deployment took a few days.

We have seen a return on investment with Acronis Cyber Protect Cloud. The solution gives peace of mind through the level of protection it provides for our data.

Acronis Cyber Protect Cloud is an expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

The solution's integrated cyber security feature is very, very good. It is fairly easy to use, but the provisioning can be difficult when we are trying to provision for the clients. I would recommend the solution to other users.

Acronis Cyber Protect Cloud provides good data protection and security from threats like ransomware. Acronis Cyber Protect Cloud is a very effective solution for disaster recovery when you lose your data.

Overall, I rate the solution an eight out of ten.