Acronis Cyber Protect Cloud Reviews

When using the solution, what we do is, we usually back up to a local NAS device and then back up to an API from there.

We've got our own hybrid cloud partners with storage. In some cases, we use that and in some cases, we use Chrome Task Storage.

The usability is great.

Once you actually know what's happening, it's quite easy to move around. 

There are a lot of features that you do not really get with other backup software. For instance, continuing where you left off. In the case where you might get a network break or something, and the backup has to start again, it just leads to metadata changes and then basically carries on from where it left off instead of starting fresh from zero, which a lot of backup software does not support.

It's easy to set up. 

Technical support is great.

The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. 

That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable.

Right now,  the jobs are not starting. You're telling it to start, yet nothing happens.

One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store.

We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing.

The reporting could be better.

I've been using the solution for the last three or four years. 

It is quite stable. Every backup software is going to have its ups and downs, however, if I had to go to any customer, I would recommend Acronis above everything else.

It's very scalable. You can install it on a laptop, on a physical server, a virtual machine, a host, or Office 365, et cetera. Basically, you can do recovery or vice versa, so you can do that from physical to virtual, or virtual to physical, or physical to physical - any way that you want.

We have about 300 clients. 

I've dealt with people who helped me a lot and their response was very quick, to the point, and I have dealt with people where the issue just doesn't get resolved and I had to do it myself. It depends on the use case. Minor errors are the ones we are usually struggling with the most to get help. That usually takes probably around four days to get fixed and most of our SLAs are beyond that, so we're literally falling out of SLA on each response.

I've also had a client that has used Veeam in the past. They found it was a constant struggle just to get the backups working, never mind the restores. 

The portal is actually quite straightforward to set up. It's quite easy to see what you need to get out of it. There are some issues on the reporting side, and that's something we are working on.

It's very hard to actually say whether it's expensive or not due to the additional features that come with Acronis. Since the security part of it - the advanced email security, the Office 365 backups, all of those things combined,  if you have to put all the features together in Acronis and try and match that to another software or solution, you would need to have one solution for backups, one for this, one for that, et cetera, and then calculate all those costs together. That, in the end, will make it very, very expensive. However, if you're only talking in terms of the backup, it is very, very competitive.

We are an MSP. 

Since it is cloud-based, we are on the latest version of the product.

Acronis Cloud is not an on-prem solution, it is a cloud-based solution, and getting people away from thinking of on-premise solutions can be quite difficult to do. 

The main thing is it works similarly in a way in which you would deploy the Defender on your network. You install a single agent and deploy it to everybody else. 

With the other backup software, in general, what you would need to do, is go into each and every machine and go and create a backup job on each and every machine separately to point to a specific location. Whereas with the Acronis Cloud, you create a single thing, it's called a protection plan, and you add all the details into that one specific protection plan, and you add all the machines that you just installed onto that one plan, you click install, and click run, and that's it.

Acronis does not only do backup, they are basically a fully-fledged cybersecurity suite that includes things like DLP, advanced security, the antivirus, and stuff, it does that as well through the exact same agent, and now recently they launched EDRs, so it's basically endpoint detection and response. So for small businesses and bigger enterprise clients, this is absolutely perfect since it takes care of all your needs and it's not time-consuming as such as it's got AI behind it, and the AI basically does all the work for you. You can just look at the report and make sure everything is right. It's a very, very good product.

I'd rate the solution eight out of ten.

We use the solution for data loss prevention. We are using it in a customer's company.

There are some good cybersecurity features. 

We like the backup functionality. 

It is easy to set up the product. 

The solution is quite stable and reliable. 

You can scale the solution. \We have found the pricing to be good. 

They could improve the detection rates of the antivirus. It would be ideal if they improved EDR features. We'd like to see more DLP, data loss prevention.

I've been working with the solution for a year and a half. 

The solution is stable. There aren't any bugs or glitches. It doesn't crash or freeze. The performance is good. 

It can scale. Maybe when it comes to the endpoint security and data protection here, it's scalable, as many features can be added on one by one. The licensing is also scalable.

We tend to work with small and medium-sized companies. Most of the customers have under 300 users. 

Support is okay. I am in an English region, so, for the technical support currently, I still have Mandarin supports, however, not much. There are just two in our region.

Except for the number of supports, everything's good from the support perspective.

The solution is very simple to set up. It's not complex at all. 

If the deployment is not included in the initial setup it will take just in one day, since it's a SaaS platform.

The maintenance can be handled by between two to five people.

Our customers handle the initial setup on their own. They do not need our assistance or any other outside assistance. 

It's reasonably priced. It is quite cheap compared to competitors.

It's a monthly payment of $1,000 USD.

We are a partner and reseller. 

While some features can replace existing solutions, at the first stage, maybe new users can start from coexistence and see if features can be replaced or not. Due to the licensing and deployment, it's scalable and flexible. At any moment, we can decide to move to new features or not. You don't have to rush for all the features as they currently have many cybersecurity and data production features. Start slow and build up.

I'd rate the solution eight out of ten.

We primarily leverage the platform for data storage, including email backup, Microsoft 365, SharePoint sites, and OneDrive. Additionally, we use it for cloud workload backups encompassing workstations and internal drives. This cloud-based solution eliminates the need to maintain on-premises servers, with all backups scheduled and automated according to our reporting requirements.

The most valuable aspect of the product is its focus on security, which is crucial given the prevalent threats like malware. The product offers standard features comparable to other solutions like Veeam and other OEMs. From a security standpoint, it provides robust protection to prevent system crashes and data loss.

While we use the product to perform daily backups, restoring them from the cloud server often takes a significant amount of time. This delay becomes critical, especially when management requires timely information from end users at the backend level, necessitating repeated attempts to retrieve backups from the cloud services.

We have been utilizing Acronis Cyber Protect Cloud for approximately a year now.

The platform has generally been reliable for our needs in terms of stability. Recently, there was a minor disruption, and I couldn't access the backup selection URL for about a day. However, I promptly raised a ticket, and Acronis resolved the issue swiftly. Since then, I haven't encountered any further stability issues, and the backup tool has been functioning well.

The product is scalable. we benefit from unlimited data storage without incurring additional costs, which is advantageous for our storage needs. When it comes to scaling workstations, such as laptops with specific data sizes like 50 GB, additional costs may be incurred based on the required storage capacity. This involves adjusting quota limits to accommodate storage demands, which hasn't posed significant issues for us so far.

While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues or queries that arise.

Setting up Acronis Cyber Protect Cloud was not complicated for us. It involved a straightforward configuration process: We installed small client software on our laptops or desktops. For cloud-to-cloud operations, there was no need for additional setup on our part; everything was handled online seamlessly. We've been using this software for about a year without encountering significant issues from a deployment or solution perspective.

As for the return on investment since implementing Acronis, our primary focus has been on enhancing security rather than achieving significant cost reductions. In today's environment, cybersecurity is paramount, and maintaining up-to-date security standards across all devices is crucial. While we haven't quantified specific cost savings, the efficiency improvements in data protection and security management have been beneficial.

The integration of cybersecurity and backup features in Acronis Cyber Protect Cloud is straightforward and seamless. It involves installing a single client software on laptops or desktops for endpoint protection. For cloud-to-cloud integration, setting up involves providing the necessary credentials to establish synchronization and automated scheduling. Once configured, there's minimal need for manual intervention unless adjustments to schedules are required, which require authentication for authorization.

In my opinion, it is a good choice for other companies depending on several factors. It's essential to evaluate how well it meets the specific needs and requirements of the company in question. For instance, considering the advancements in AI tools and other modern technologies, it's prudent to compare Acronis with other solutions available on the market.

I rate it a seven.

We use the product to provide a robust backup solution for users, particularly those working remotely. It ensures data backup and protection across various locations.

The platform's most valuable features include its backup functionality, particularly the snapshot and image backup capabilities. It helps restore backup instantly and works faster than traditional backup methods.

The platform's interface could be user-friendly.

I have been using Acronis Cyber Protect Cloud for five years.

I rate the platform's stability an eight out of ten. It is based on the results of both backup and restore processes.

We have small businesses as our customers for Acronis Cyber Protect Cloud. The platform provides horizontal scalability.

The setup is relatively easy. However, deploying the server to manage the end user does require some tricks, but overall, it's easy. The deployment takes three minutes to complete. I rate the process an eight.

Acronis Cyber Protect Cloud's price is reasonable. However, Acronis is more inexpensive than Veeam. I rate the overall pricing as six out of ten.

Customers utilize Acronis Cyber Cloud by deploying agents on their devices, such as laptops, to ensure data backup and cybersecurity.

I utilize various backup solutions, including Veeam. The added value of Acronis lies in its ability to protect end users and their data, allowing them to access their data from anywhere.

The real-time production and threat detection capabilities have proven advantageous for end users. They can restore data and perform backups from anywhere without the need to be connected to a VPN or similar networks. The management console's user interface is crucial in influencing operational efficiency.

I advise end users to install the agent on their laptops. If they lose some data, they are lucky to have help and can recover their data quickly without any issues.

I rate it an eight out of ten.

We use Acronis Cyber Protect Cloud to protect and back up users' endpoint data, files, and folders. We also use the solution to back up their emails, Teams mailbox data, OneDrive data, and SharePoint data.

The solution has helped us maintain the backups, compliance, and integrity of the data residing on the servers and endpoints. The solution ensures a backup to recover data in case of a disaster.

The solution should increase its security features. After endpoint protection, they say it has VDR capability, but I don't think so.

Acronis Cyber Protect Cloud has very good stability.

I have more than 50 customers for Acronis Cyber Protect Cloud.

I rate the solution a nine out of ten for scalability.

The solution's initial setup is average and neither very straightforward nor too complex. Anybody who watches the videos or documentation can manage to do it.

For the cloud edition, you need to download an agent and create the policies, and it's good to go. If you do an on-premises solution, you need to download the software, run the installer on the server, create policies, and add the devices to do backup. One L2 technical engineer is needed for the solution's maintenance and deployment.

We have seen a return on investment with Acronis Cyber Protect Cloud. With the cloud version, you don't need to invest in a server and storage on-premises as it's all taken care of on the cloud. The solution is easy to manage, and you don't need a dedicated admin to manage the solution. Any IT L1 OR L2 engineer can manage the solution.

The solution is moderately priced, where it is neither cheap nor expensive.

In case of data loss or laptop theft with remote users traveling to different places, the data is protected with Acronis Cyber Protect Cloud. They can recover the data back to a new laptop.

With Acronis Cyber Protect Cloud, one single platform can do a backup. It has an antivirus feature as well. It can do backups for endpoints, servers, applications, and databases. Cloud-based applications like Microsoft 365 and Google Suite can be backed up using one single platform.

The solution's most useful disaster recovery capabilities are the files and folders backup and recovery and a complete laptop backup, called a bare-metal recovery. Acronis Cyber Protect Cloud is a very good backup solution. Acronis Cyber Protect Cloud can do a backup of endpoints and mailboxes in one solution.

With Acronis Cyber Protect Cloud, you have your data backed up and safely protected. The solution helps you to recover lost data, which is beneficial. Instead of going for multiple solutions, one single solution can be used for backup and recovery and antivirus. The solution also helps to back up the data of cloud-based applications.

Overall, I rate the solution a nine out of ten.

We use the product for backing up local laptop fields, servers, workloads, and databases. It helps us meet compliance requirements with vulnerability scanning for endpoints and cloud infrastructure.

Acronis Cyber Protect Cloud provides unlimited backup features for Office 365 accounts.

They could support Linux OS primarily for servers and ideally for desktops, as large enterprises in our country often use Linux. Additionally, there could be a feature for data loss prevention.

We have been working with Acronis Cyber Protect Cloud as a value-added service channel partner for five years.

It is a stable and reliable platform. The cloud services are always operational. We can always access the login board on any device if connected to the Internet. They let us know in advance during the data maintenance. It is easy to schedule backup attempts and automatically resume them after any scheduled maintenance periods. They always resolve the data center maintenance much before the time they indicate.

Our organization has around 30 to 40 Acronis Cyber Protect Cloud users.

The technical support services are great. The team is prompt to respond and is always accessible. We are a channel partner; we have direct access to their team. However, they are very responsive and professional.

We decided to work with Acronis Cyber Protect Cloud as it was dependable and easy to use. The decision factor for us was ease of deployment. It has a low learning curve. We taught ourselves how to use the product by watching online training videos. We were able to implement the knowledge successfully. It helped us start the product quickly whenever we resell it for other customers.

It is the easiest product to deploy compared to Druva, Commvault, Veeam, and Quest.

The product generates a return on investment for us. These days, the data is vulnerable to ransomware attacks. Here, Acronis works as an insurance policy guaranteeing business continuity.

The product costs around 25$ per year for Google Workspace or Microsoft 365 backup. It is a specialized price. If you go to the website, the price mentioned is much higher. However, Acronis works through channel partners such as ourselves. They share discounted prices, allowing us to pass better prices to our customers. Thus, they have an efficient enterprise-level licensing model. When we tested the scenario for over 20 employees, the cost was much lower than the other solutions in the market.

I recommend Acronis Cyber Protect Cloud for individual users and enterprises as well. They protect the data in addition to backup. It is an advantageous feature for enterprises. In an enterprise setting, the usual challenge lies in managing multiple OEMs for different solutions, such as Symantec and Veeam, leading to many dashboards and complexities in vendor management. The wonderful aspect of Acronis is that they deliver all the components, from data backup to security, through a single agent. Whether online file storage, notarizing files, or disaster recovery options like Cloud Instant or bare metal recovery, they offer all essential functionality. They now provide EDR, antivirus, and remote support services as well. It is becoming a one-stop solution to manage a variety of IT needs for end customers.

I rate it a nine out of ten. I am very satisfied with the product and have no issues. However, there is always room for improvement.

Acronis Cyber Protect Cloud is used in our organization to simplify customers' backup processes. The product is also used for security monitoring of each device used in a company. During the backup process with Acronis Cyber Protect Cloud, the tool also parallelly runs scans for viruses and malware. The aforementioned feature makes the users confident about the clean and malware-free data that's being backed up. 

The product offers a user-friendly dashboard and a seamless backup process. During the knowledge transfer sessions in our company regarding Acronis Cyber Protect Cloud, the users found the solution easy to comprehend, especially because of the user-friendly interface.

The product ensures a secure data backup process with anti-malware protection. Major products in the market only focus on the backup score, but Acronis Cyber Protect Cloud additionally ensures the data is clean. 

The speed of the backup process in the solution can be improved. On average, the backup tasks with Acronis Cyber Protect Cloud take around six minutes. 

In the future version of the product, a few cybersecurity features can be added to the core backup and recovery functionality. Some AI features can be introduced in Acronis Cyber Protect Cloud to detect and measure anomalies in the backup processes.

Presently, signature-based rules are inadequate to a certain extent, and therefore, having AI features can improve the cybersecurity aspect of Acronis Cyber Protect Cloud. 

I have been using Acronis Cyber Protect Cloud for a year. 

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. I would always recommend Acronis Cyber Protect Cloud for businesses of every scale and category. 

I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses. 

Positive

Acronis Cyber Protect Cloud offers a simple initial setup process. If the scoping of the existing environment is completed pre-deployment, then the initial setup process becomes straightforward and allows accommodation for multi-tenants. Organizations with multiple data points, units, independent departments, or subsidiaries can utilize Acronis Cyber Protect Cloud. 

Backup and recovery solutions are highly priced in the market. I would rate the pricing of Acronis Cyber Protect Cloud as five out of ten. 

In comparison to Commvault, Acronis Cyber Protect Cloud offers greater flexibility in pricing. 

The product's strength doesn't lie purely in cybersecurity, but it operates as an add-on. Acronis Cyber Protect Cloud is focused on secured backup and recovery. 

In my experience, the solution is very easy to integrate across different infrastructures or environments. The user-friendly interface allows the knowledge transfer session after deployment to not become highly technical. It's an intuitive solution with easily found and comprehensible menus or tools. 

Our organization's customers are satisfied with Acronis Cyber Protect Cloud. At our company, we deploy the solution majorly in a private cloud due to its sovereignty and suitable environment costs. It's an extremely flexible product that allows integration of external storage or storage cloud. I would overall rate the product an eight out of ten. I would definitely recommend the tool to others. 

We have special machines and computers, and we use Acronis Cyber Protect Cloud to take images for backup.

Acronis Cyber Protect Cloud has very easy backup and recovery capabilities.

I faced some problems with the solution's local sign-in part.

I have been using Acronis Cyber Protect Cloud for two and a half years.

I rate Acronis Cyber Protect Cloud ten out of ten for stability.

I rate Acronis Cyber Protect Cloud ten out of ten for scalability.

I previously worked with Veeam Backup.

The solution’s initial setup is easy.

On a scale from one to ten, where one is complex, and ten is easy, I rate the solution a nine out of ten for the ease of its initial setup.

The solution can be deployed in one hour.

Three engineers are involved in the solution's deployment and troubleshooting. I would recommend Acronis Cyber Protect Cloud to other users.

Overall, I rate Acronis Cyber Protect Cloud a nine out of ten.