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Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
Scaling it is seamless and it's stable and has an active protection feature against ransomware attacks
Pros and Cons
  • "What I like best about Acronis Backup Cloud is the active protection feature that helps you protect your workload from ransomware attacks."
  • "What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients."

What is our primary use case?

Acronis Backup Cloud can back up your on-premise workload, such as your virtual machine and physical server. You can store your backups in-house in the cloud or local storage, for example, a file server or network-attached storage.

If you have servers in a cloud provider, such as in AWS, Azure, or Google Cloud Platform, you can use Acronis Backup Cloud to back it up. You can also use the solution to protect workloads in applications such as Microsoft 365, Barracuda, Google Workspace, and Microsoft Exchange.

Acronis Backup Cloud can protect machines that run on various operating systems, such as the Windows Server, all versions, from 2008 to 2022, Linux, and Mac operating systems.

What is most valuable?

What I like best about Acronis Backup Cloud is the active protection feature that helps you protect your workload from ransomware attacks. It's a security feature that lets you combat ransomware. If you have the active protection feature enabled for your workload, you won't have to worry even if your system gets attacked by ransomware.

What needs improvement?

What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients. Currently, each client has his dashboard for status monitoring, but I want Acronis Backup Cloud to implement a unified console or dashboard for monitoring.

Compared to Veeam Backup & Replication, Acronis Backup Cloud lacks the Hyper-V replication feature present in Veeam Backup & Replication.

For how long have I used the solution?

I have four years of experience with Acronis Backup Cloud.

Buyer's Guide
Acronis Cyber Protect Cloud
February 2025
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

Acronis Backup Cloud is quite stable because there's a new release or code every month or twice a month. The Acronis team is always on top of releasing updates to fix any vulnerability in the tool, so I find Acronis Backup Cloud stable enough.

You can upgrade from the portal to the latest Acronis Backup Cloud version. You'll receive a notification whenever there's an upgrade, and to upgrade, you can click a button.

What do I think about the scalability of the solution?

Acronis Backup Cloud is very scalable. Some of my clients started with five devices for the backups and then started increasing the number to twenty, thirty, or fifty.

Scaling Acronis Backup Cloud is seamless. Just from the portal, you can push the agent to any new device that you have, and that's it.

How are customer service and support?

The technical support for Acronis Backup Cloud is brilliant. The team is swift to respond anytime I raise a request. The support team always walks me through the steps for resolving my particular issue, so I'm giving Acronis Backup Cloud an eight out of ten, support-wise.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I worked with Veeam Backup & Replication, but I prefer Acronis Backup Cloud because you can choose the type of deployment you want. For example, you can deploy it on the cloud or on-premises because Acronis Backup Cloud has two versions. Veeam Backup & Replication, on the other hand, only has the on-premise version, so you always have to deploy it on-premises.

How was the initial setup?

Acronis Backup Cloud has a straightforward setup process. It takes about ten minutes to set it up.

Because I'm using the cloud version of the solution, I only need to ask the client what features he wants to be enabled on his account. I then enable the features, claim the email address, then do some configurations. It will then take five minutes to access the portal.

What takes a bit more time is onboarding devices to Acronis Backup Cloud. For example, if you have ten machines, you must onboard each machine to the solution.

What other advice do I have?

I'm still using Acronis Backup Cloud. I'm using the latest version of the solution.

I'm a partner of Acronis Backup Cloud.

I'm in charge of maintaining the solution on behalf of my clients. The maintenance overhead is not that much. My colleague and I can handle the maintenance of Acronis Backup Cloud.

I advise anyone looking into using the solution to do the extra trial because you can get more than one trial for Acronis Backup Cloud. Do the trial and experiment, and check if the solution works for you and your environment.

My rating for Acronis Backup Cloud is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Gitesh Chavan - PeerSpot reviewer
Enterprise Support Specialist at Team One Technologies Pvt. Ltd
Real User
Top 5
A backup solution with disaster recovery and ransomware protection
Pros and Cons
  • "Disaster recovery is good."
  • "The solution is expensive."

What is our primary use case?

We used the solution for backup.

What is most valuable?

The most important feature is ransomware protection. Also, all features are obtained in a single console. Disaster recovery is good.

What needs improvement?

The solution is expensive.

For how long have I used the solution?

I have been using Acronis Cyber Protect Cloud for five to six years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

This solution is used by 10-15 users. I rate its scalability a ten out of ten.

How are customer service and support?

Support is responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is neither easy nor complex. It depends on the number of agents and takes a few minutes to complete. Two to three technical engineers are enough for the deployment.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing an eight out of ten, where one is cheap, and ten is expensive.

Which other solutions did I evaluate?

We worked with Veritas.

What other advice do I have?

Acronis Cyber Protect Cloud is easy to manage and implement. The licensing consolidation allows you to manage other products within one console, including data analytics, reporting, alerts, and support features.

Regular maintenance is not required.

Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Acronis Cyber Protect Cloud
February 2025
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Mike Kokolakis - PeerSpot reviewer
Software Developer at ADMIN - Mike Kokolakis
Real User
Top 10
Has good performance but the technical support could be better
Pros and Cons
  • "The product is stable and has good performance. The product is scalable The solution is easy to set up."
  • "It could be a little more user-friendly. The technical support also should be improved."

What is our primary use case?

We use it for endpoint backup, mainly an application backup for Windows servers and workstations.

What is most valuable?

The product is stable and has good performance.

What needs improvement?

It could be a little more user-friendly. The technical support also should be improved.

For how long have I used the solution?

I have been using this solution for the past year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

The product is scalable, with two users currently using the solution in our company. For maintenance, we have a developer and two engineers. .


How was the initial setup?

The solution is easy to set up. If you implement through EverCloud, the deployment is quick. You send a link to the client, install it locally, and gain complete access to client control. The deployment time depends on the complexity. A workstation setup can be quick, taking just three days for a full disk and engine backup. However, if you opt to store data in their Acronis Cloud, it can become quite expensive.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing is expensive. There are competitive products in the market at cheaper rates. If you’re using Acronis on the cloud, it can be quite expensive. We renew the license on an annual basis.

What other advice do I have?

I recommend the solution. Overall, I rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pramod Kurian - PeerSpot reviewer
Chief Operating Officer at a tech services company with 51-200 employees
MSP
Top 10
Efficiently back up for midsize organisation
Pros and Cons
  • "The product has been very reliable from day one. The biggest advantage of the cloud is that you can scale up and down as you go along."
  • "There is more room for improvement in the training."

What is our primary use case?

Most of our use cases are midsize organizations. They use Acronis Backup Cloud as a secondary backup, with their primary backup on their office and secondary on the cloud.

What is most valuable?

The product has been very reliable from day one. The biggest advantage of the cloud is that you can scale up and down as you go along. 

Also, it's very secure, as Acronis continuously evaluates the security side. The kind of security features they bring in are really good. The interface is very easy to use.

What needs improvement?

Acronis comes out with many features and functions that most people don't use. They should provide more training so that people can leverage these options. 

Acronis keeps introducing new features that most people are not aware, or they are not encouraged, or they are not informed. So typically, what happens is that I install cloud backup, and my backups are going on. I don't try to innovate on that any further. But Acronis keeps bringing in features. They should educate the customers so that they can benefit from it. There is more room for improvement in the training. 

For how long have I used the solution?

I have been using Acronis Backup Cloud for five years. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. We are a reseller, so we have over thousand users. 

Which solution did I use previously and why did I switch?

Most competitors have similar solutions, but Acronis has an advantage in cybersecurity and protection. Other vendors focus more on backup and features around it. We compared Acronis with Veritas Alto SaaS Protection and Veeam. 

How was the initial setup?

The initial setup is very easy. We use the cloud provider provided by Acronis.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing a seven out of ten, where one is a high price, and ten is a low price. It's somewhere in the optimum range.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. There is still scope for improvement in the solution. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1079259 - PeerSpot reviewer
Technical Director at a tech services company with 11-50 employees
MSP
Good management, backup, and recovery features, with a single console to handle multiple backups
Pros and Cons
  • "The management, backup, and recovery features are all very good."
  • "The reporting could be improved. I would like to see some enhancements in that regard."

What is our primary use case?

We use this product to back up physical servers, virtual servers, PCs, and Office 365 files.

How has it helped my organization?

We are an IT company and backing up data is one of the services that we offer to our customers. This product enables us to use one management console to look after all of our customers' backups.

What is most valuable?

The management, backup, and recovery features are all very good.

What needs improvement?

The reporting could be improved. I would like to see some enhancements in that regard.

For how long have I used the solution?

Acronis Cyber Protect Cloud

What do I think about the stability of the solution?

Acronis is a stable solution and at the moment, it is very extensively used.

What do I think about the scalability of the solution?

This is a very scalable product.

For management purposes, we have perhaps five administrators who have access to it. We're probably managing more than 200 terabytes of data.

How are customer service and support?

The technical support is very good.

Which solution did I use previously and why did I switch?

Prior to Acronis, we used Commvault, Backup Exec, and Veeam.

We found Commvault too expensive, overly complex, and very hardware intensive. Quite often with Commvault, you had to have more servers to put the backups onto than you were actually backing up.

How was the initial setup?

The initial setup is straightforward.

In our situation, although it was straightforward, it was quite complex in that we had to get all of our customers onto the system. We deployed it over a year, but that was because we were migrating lots of backup systems into one product.

What about the implementation team?

We implemented this product ourselves.

Once it's up and running, one or two people can maintain it. It's not heavy in that regard.

What was our ROI?

We have seen a return on investment using this solution.

What's my experience with pricing, setup cost, and licensing?

Acronis offers a 30-day free trial of the product.

There are no additional costs beyond the standard licensing fees.

Which other solutions did I evaluate?

Before choosing Acronis, we looked at Arcserve, Datto, and StorageCraft.

What other advice do I have?

We're looking at adding the disaster recovery option to this solution.

My advice for anybody who is looking into implementing this product is to talk to Acronis and do a 30-day trial.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1374624 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Real User
An easy-to-use solution with good backup feature
Pros and Cons
  • "The tool's backup and cybersecurity features are good. I haven't had any complaints from any users. Everybody likes the XDR and EDR that it provides. The solution is simple and easy to use."
  • "Acronis Cyber Protect Cloud needs to be more flexible with its pricing."

What is most valuable?

The tool's backup and cybersecurity features are good. I haven't had any complaints from any users. Everybody likes the XDR and EDR that it provides. The solution is simple and easy to use. 

What needs improvement?

Acronis Cyber Protect Cloud needs to be more flexible with its pricing. 

For how long have I used the solution?

I have been using the product for six months. 

What do I think about the stability of the solution?

The tool's stability is great. 

What do I think about the scalability of the solution?

I rate Acronis Cyber Protect Cloud's scalability a ten out of ten. My company has 500 users from small and medium companies. 

How are customer service and support?

The support is generally fine, but the process can be a bit tedious at times. Technicians have mentioned that a premium support option, similar to what we have for other products, would be beneficial. 

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the solution's deployment ease as nine and a half out of ten. It is simple and fast, and we manage it through the RMM software. 

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a six out of ten. You don't have to pay any additional costs. 

What other advice do I have?

I rate the overall product a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Suresh Bora - PeerSpot reviewer
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Real User
Top 5
Single console management for endpoints, as well as endpoint backup, simple to install, and maintain
Pros and Cons
  • "The integration with multiple modules in the console and the backup and recovery features are very good."
  • "I would like to see more integration with SIEM solutions."

What is our primary use case?

Acronis Cyber Protect Cloud has many modules included, but we were only interested in the antivirus, security landscape, and backup components.

This can be useful if a customer is looking for a single console to manage all of their endpoints in terms of antivirus as well as endpoint backup, office to private email backup, and remote support. Asset management, vulnerability management, and email security are all aspects of asset management. If the users are spread across the globe, this will be beneficial.

What is most valuable?

The integration with multiple modules in the console and the backup and recovery features are very good.

Stability, security, and integration with various platforms are already present. Acronis has been on the market for quite some time. They've been constantly improving it and making it better and better.

What needs improvement?

Licensing costs could be improved.

I would like to see more integration with SIEM solutions.

For how long have I used the solution?

I have been working with Acronis Cyber Protect Cloud for six months.

We are using the latest version.

What do I think about the stability of the solution?

Acronis Cyber Protect Cloud is a stable product.

What do I think about the scalability of the solution?

We have five customers, and the users are starting from 50 to 500 users.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

We provide several solutions such as Singularity, EDR, and Sentinel Endpoint.

How was the initial setup?

The initial setup is straightforward.

This solution took two days to deploy, but it depends on which module is chosen. If you go with the overall solution, it could take a week.

We have one person to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

It's a subscription license with free trial licenses. It's a yearly subscription.

For technical support, there is a monthly and yearly billing option, as well as a subscription.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Acronis Cyber Protect Cloud a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sales Attendant at Zoffec Infotech
Real User
Top 5Leaderboard
Has good anti-ransomware features
Pros and Cons
  • "The product is a good anti-ransomware solution."

    What is most valuable?

    The product is a good anti-ransomware solution. 

    For how long have I used the solution?

    I have been working with the solution since last year. 

    What do I think about the stability of the solution?

    I would rate Acronis Cyber Protect Cloud's stability around eight to nine out of ten. 

    What do I think about the scalability of the solution?

    The product offers native cloud services and is scalable. 

    How are customer service and support?

    The product's support is good. 

    What's my experience with pricing, setup cost, and licensing?

    I recommend the tool's monthly licensing model. 

    What other advice do I have?

    I would rate Acronis Cyber Protect Cloud a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2025
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    Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.