What is our primary use case?
Acronis Backup Cloud can back up your on-premise workload, such as your virtual machine and physical server. You can store your backups in-house in the cloud or local storage, for example, a file server or network-attached storage.
If you have servers in a cloud provider, such as in AWS, Azure, or Google Cloud Platform, you can use Acronis Backup Cloud to back it up. You can also use the solution to protect workloads in applications such as Microsoft 365, Barracuda, Google Workspace, and Microsoft Exchange.
Acronis Backup Cloud can protect machines that run on various operating systems, such as the Windows Server, all versions, from 2008 to 2022, Linux, and Mac operating systems.
What is most valuable?
What I like best about Acronis Backup Cloud is the active protection feature that helps you protect your workload from ransomware attacks. It's a security feature that lets you combat ransomware. If you have the active protection feature enabled for your workload, you won't have to worry even if your system gets attacked by ransomware.
What needs improvement?
What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients. Currently, each client has his dashboard for status monitoring, but I want Acronis Backup Cloud to implement a unified console or dashboard for monitoring.
Compared to Veeam Backup & Replication, Acronis Backup Cloud lacks the Hyper-V replication feature present in Veeam Backup & Replication.
For how long have I used the solution?
I have four years of experience with Acronis Backup Cloud.
What do I think about the stability of the solution?
Acronis Backup Cloud is quite stable because there's a new release or code every month or twice a month. The Acronis team is always on top of releasing updates to fix any vulnerability in the tool, so I find Acronis Backup Cloud stable enough.
You can upgrade from the portal to the latest Acronis Backup Cloud version. You'll receive a notification whenever there's an upgrade, and to upgrade, you can click a button.
What do I think about the scalability of the solution?
Acronis Backup Cloud is very scalable. Some of my clients started with five devices for the backups and then started increasing the number to twenty, thirty, or fifty.
Scaling Acronis Backup Cloud is seamless. Just from the portal, you can push the agent to any new device that you have, and that's it.
How are customer service and support?
The technical support for Acronis Backup Cloud is brilliant. The team is swift to respond anytime I raise a request. The support team always walks me through the steps for resolving my particular issue, so I'm giving Acronis Backup Cloud an eight out of ten, support-wise.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I worked with Veeam Backup & Replication, but I prefer Acronis Backup Cloud because you can choose the type of deployment you want. For example, you can deploy it on the cloud or on-premises because Acronis Backup Cloud has two versions. Veeam Backup & Replication, on the other hand, only has the on-premise version, so you always have to deploy it on-premises.
How was the initial setup?
Acronis Backup Cloud has a straightforward setup process. It takes about ten minutes to set it up.
Because I'm using the cloud version of the solution, I only need to ask the client what features he wants to be enabled on his account. I then enable the features, claim the email address, then do some configurations. It will then take five minutes to access the portal.
What takes a bit more time is onboarding devices to Acronis Backup Cloud. For example, if you have ten machines, you must onboard each machine to the solution.
What other advice do I have?
I'm still using Acronis Backup Cloud. I'm using the latest version of the solution.
I'm a partner of Acronis Backup Cloud.
I'm in charge of maintaining the solution on behalf of my clients. The maintenance overhead is not that much. My colleague and I can handle the maintenance of Acronis Backup Cloud.
I advise anyone looking into using the solution to do the extra trial because you can get more than one trial for Acronis Backup Cloud. Do the trial and experiment, and check if the solution works for you and your environment.
My rating for Acronis Backup Cloud is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner