Our primary use cases are for managing backups as a service provider. We manage multiple customer accounts. It offers better console access for customers, partners, and for us as a service provider.
It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution. If it had better deduplication, it would be considered as a good archiving solution too as the restore parts are arranged in a much better way.
The latest cyber protect addition looks promising but needs to have good testing to be performed.
As a Service Provider, we onboarded 100+ customers on a single console. Having Remote sessions/delaying access sorts everything out.
One console, may customers and many workloads really help. Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it.
The bad point is always customer support and partner support, which Acronis has never changed.
Once they have better support, things will change as they are launching many new services in the near future.
I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.
The latest version was just released. We have been using Acronis solutions since 2014.