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PeerSpot user
Channel Manager (Engineer) at Dataguard MEA
MSP
Top 10
Has one console for many loads and one backup for many recovery options
Pros and Cons
  • "It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution."
  • "Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it."

What is our primary use case?

Our primary use cases are for managing backups as a service provider.  We manage multiple customer accounts. It offers better console access for customers, partners, and for us as a service provider. 

It has one console for many loads and one backup for many recovery options. Converting backups as a virtual machine offers an edge as a low-cost Disaster Recovery solution. If it had better deduplication, it would be considered as a good archiving solution too as the restore parts are arranged in a much better way. 

The latest cyber protect addition looks promising but needs to have good testing to be performed.

How has it helped my organization?

As a Service Provider, we onboarded 100+ customers on a single console. Having Remote sessions/delaying access sorts everything out. 

One console, may customers and many workloads really help. Reporting is not on par. It needs some more information as per customer or partner interest. I hope Acronis is working on it. 

The bad point is always customer support and partner support, which Acronis has never changed. 

Once they have better support, things will change as they are launching many new services in the near future.

What is most valuable?

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

What needs improvement?

I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.              

Buyer's Guide
Acronis Cyber Protect Cloud
November 2024
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

The latest version was just released. We have been using Acronis solutions since 2014.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are selling Acronis Backup Cloud.
PeerSpot user
Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
Excellent interface and great disaster recovery feature.
Pros and Cons
  • "The disaster recovery feature."
  • "Slow response from technical support."

What is our primary use case?

We currently have 12 users of this solution in our company and hope to increase that in the near future. We are partners with Acronis and I'm a technical support engineer. 

What is most valuable?

I like the disaster recovery feature of this solution and the interface is great. 

What needs improvement?

Technical support could be improved, they're not very timely in their response. 

For how long have I used the solution?

I've been using this solution for about two years. 

What do I think about the stability of the solution?

The stability of the solution is good. 

What do I think about the scalability of the solution?

The scalability of the product is good. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I highly recommend this product and would rate it an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Acronis Cyber Protect Cloud
November 2024
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Director at a tech services company with 11-50 employees
Real User
Easy to use, performs well, and provides built-in ransomware protection
Pros and Cons
  • "The most valuable features are its ease of use, the speed, and its got a reasonable amount of granular control."
  • "I would like to see enhancements made to the security."

What is our primary use case?

This is the file and data backup solution that we use.

What is most valuable?

The most valuable features are its ease of use, the speed, and its got a reasonable amount of granular control. It also has another big advantage, which is built-in protection from ransomware.

What needs improvement?

I would like to see enhancements made to the security.

For how long have I used the solution?

We have been using Acronis Backup Cloud for about six months.

What do I think about the stability of the solution?

This solution is very stable. It is a 24/7 application.

What do I think about the scalability of the solution?

It is extremely simple to scale Acronis Backup Cloud.

How are customer service and technical support?

We have been in contact with technical support and we are satisfied with it.

How was the initial setup?

It is very easy to set up and only took a couple of minutes to deploy.

What about the implementation team?

It was entirely self-setup.

What's my experience with pricing, setup cost, and licensing?

There is a free trial available in order for people to evaluate it.

What other advice do I have?

This is a solution that I recommend everybody try. Even if you are trying something else, they offered a free trial and it is worthwhile to see how easy, fast, and powerful this solution is.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1640274 - PeerSpot reviewer
Network Security Engineer at a tech services company with 1,001-5,000 employees
MSP
Useful management console, easy to use, and reliable
Pros and Cons
  • "The most valuable feature I have found the be the management console it is very easy to use and automation is important. Additionally, overall the solution is easy to use."
  • "The solution could improve by being more user-friendly."

What is our primary use case?

We use Acronis Backup Cloud to be sure that we're not losing any data because we had some bad experiences in the past.

What is most valuable?

The most valuable feature I have found the be the management console it is very easy to use and automation is important.  Additionally, overall the solution is easy to use.

What needs improvement?

The solution could improve by being more user-friendly.

For how long have I used the solution?

I have been using Acronis Backup Cloud for approximately one year.

What do I think about the stability of the solution?

Acronis Backup Cloud is stable.

What do I think about the scalability of the solution?

We have approximately 20 people using this solution in my organization.

How are customer service and support?

We have used the support and we have been unsatisfied. We do not use it very often but the time we have it was not very smooth.

Which solution did I use previously and why did I switch?

We previously used a local solution.

How was the initial setup?

The installation is straightforward and took approximately one week but two weeks maximum.

What about the implementation team?

We have one person that does the support of Acronis Backup Cloud.

What's my experience with pricing, setup cost, and licensing?

We pay monthly for the use of the solution.

What other advice do I have?

I rate Acronis Backup Cloud a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
A stable system with a good user interface
Pros and Cons
  • "The most valuable feature is disaster recovery."
  • "Technical support needs to be improved because they do not respond in a timely fashion."

What is our primary use case?

I use Acronis Backup as my disaster recovery solution.

What is most valuable?

The most valuable feature is disaster recovery.

The user interface is very good.

What needs improvement?

Technical support needs to be improved because they do not respond in a timely fashion.

For how long have I used the solution?

I have been using Acronis Backup Cloud for about three years.

What do I think about the stability of the solution?

I have had no issues with respect to stability.

What do I think about the scalability of the solution?

There was no problem with scalability. We have about 12 users and we plan to increase our usage in the future.

How are customer service and technical support?

I am not satisfied with the technical support from Acronis. They do not respond in time.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Acronis Cyber Protect Cloud Report and get advice and tips from experienced pros sharing their opinions.