Basically running backup plans for servers (daily basis), workstations (managers) and Office 365 (inbox).
Product Manager at a wholesaler/distributor with 5,001-10,000 employees
The agent, which is installed on the system, can do Quality of Service
Pros and Cons
- "I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT."
- "The agent, which is installed on the system, can do Quality of Service."
- "The logs could be better. Logs through the website are just too simple and basic."
- "For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools."
What is our primary use case?
How has it helped my organization?
I am from Perú, and IT departments are not very advanced here. Basically, it is way better than whatever we are used to using, tapes, etc.
What is most valuable?
I would say compression, which was about 95% on the databases. The fact that the agent, which is installed on the system, can do Quality of Service. Therefore, I do not need to touch my firewall, especially when it is managed by the provider and takes ages to do a single NAT. I would only imagine how long will it take for them to do a QoS rule.
What needs improvement?
The logs could be better. Logs through the website are just too simple and basic.
For you to actually see the full logs, you have to use additional tools or even contact support so they can pull them with own tools.
Buyer's Guide
Acronis Cyber Protect Cloud
November 2024
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Probably the connectivity between the agent to the cloud console, because for some reason, sometimes I need to refresh.
What do I think about the scalability of the solution?
No issues.
How are customer service and support?
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
Which solution did I use previously and why did I switch?
I personally have used corporate solutions, such as Dropbox, Veritas, and Veeam. Veeam is good as well.
How was the initial setup?
The only complicated part was talking to my FortiGate provider to allow the ports.
What's my experience with pricing, setup cost, and licensing?
I have been using pay as you go with Acronis, so the price is good.
Which other solutions did I evaluate?
I personally evaluated Dropbox, Veritas, and Veeam. Veeam is good as well.
What other advice do I have?
Make sure to set the download for the right client. Acronis has multiples, especially for the SQL.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Backup Engineer at FUNCSHUN
Stable solution with essential cybersecurity features
Pros and Cons
- "It is a scalable solution."
- "Its mailbox migration feature needs improvement."
What is our primary use case?
We use the solution for its backup protection features. It helps us secure backups for Bare Metal, Office 365, and other physical workstations.
What is most valuable?
The solution provides all the essential cybersecurity features.
What needs improvement?
It is challenging to manage workstation backup using ACI platform. They should improve this particular area. Along with this, its mailbox migration feature needs improvement as well. It is difficult to move the data from one application to another. It could be more user-friendly.
For how long have I used the solution?
We have been using the solution for four years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability as a nine.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability as a nine.
How are customer service and support?
The solution's customer service is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is straightforward. I rate the process as a nine.
What's my experience with pricing, setup cost, and licensing?
The solution is moderately priced.
What other advice do I have?
I recommend the solution to others and rate it as a ten. It is the best product in terms of backup features.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
Buyer's Guide
Acronis Cyber Protect Cloud
November 2024
Learn what your peers think about Acronis Cyber Protect Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
General Manager at S&T S.A.S:
Easy to manage, helpful support, and suitable for small to medium sized businesses
Pros and Cons
- "The most valuable feature of Acronis Backup Cloud is the ease of management."
- "Acronis Backup Cloud can improve by having fewer updates and patches to the solution. Additionally, should improve the functions that already exist in the solution rather than add new ones."
What is most valuable?
The most valuable feature of Acronis Backup Cloud is the ease of management.
What needs improvement?
Acronis Backup Cloud can improve by having fewer updates and patches to the solution. Additionally, should improve the functions that already exist in the solution rather than add new ones.
For how long have I used the solution?
I have been using Acronis Backup Cloud for approximately three years.
What do I think about the stability of the solution?
The stability of Acronis Backup Cloud is good.
What do I think about the scalability of the solution?
Acronis Backup Cloud is easy to scale.
We have approximately 15 users using this solution. However, we have more than 100 users including our customers.
Our main customers are small to medium companies.
How are customer service and support?
The support from Acronis Backup Cloud is helpful.
How was the initial setup?
The initial setup of Acronis Backup Cloud is simple.
What's my experience with pricing, setup cost, and licensing?
The cost of Acronis Backup Cloud is good. They have several licensing models that customers can choose from.
What other advice do I have?
I recommend Acronis Backup Cloud to others.
I rate Acronis Backup Cloud an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Lead Consultant at Stratogent
Helpful event backup logs, unique features, but needs more report customization
Pros and Cons
- "I have found many of the backup options valuable such as logging the event backup and the ability to run an analysis of the backup before you start for problems."
- "In the solution, you have the customization option for reports but it is limited and should allow more customizations in terms of how long or when you can do the reports."
What is most valuable?
I have found many of the backup options valuable such as logging the event backup and the ability to run an analysis of the backup before you start for problems.
What needs improvement?
In the solution, you have the customization option for reports but it is limited and should allow more customizations in terms of how long or when you can do the reports.
For how long have I used the solution?
I have been using the solution for approximately three years.
What do I think about the stability of the solution?
I have found that the solution is not as stable as it could be. When there are some errors it is difficult to know what took place to resolve them.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
The technical support is very good for this solution.
Which solution did I use previously and why did I switch?
I have used Veeam solutions in the past and this solution has some unique features setting it apart.
How was the initial setup?
The initial setup was very straightforward. I think you have to create a well-thought-out plan moving forward. You can run some tests that will show you your protection score. You will be able to see how much your machine is vulnerable to the outside environment.
What other advice do I have?
I rate Acronis Cyber Protect Cloud a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Head of Infrastructure & System Department at a integrator with 51-200 employees
Easy to implement but technical support is not good and the pricing model is poor
Pros and Cons
- "The ease of implementation is the solution's most valuable feature."
- "Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly."
What is our primary use case?
In general, the solution is primarily used to externalize backups. Most customers don't want to take an active part in the maintenance or verifying of everything daily, so they revert the backup process to us and we use the solution to ensure it's happening regularly and properly.
What is most valuable?
The ease of implementation is the solution's most valuable feature.
What needs improvement?
With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers.
To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away.
Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.
What do I think about the stability of the solution?
We have some bugs, but the solution is stable. Even if the support part of the solution is a weak point because I find that the support is not really reactive. We had some bugs, but on average, it is stable.
What do I think about the scalability of the solution?
The solution is scalable but the pricing model is not good for my point of view. If we integrate the pricing part with the scalability capabilities, it is not really great for us. We are trying to figure out if this problem is due to the partner we are working with or something else.
How are customer service and technical support?
Technical support isn't great. Out of five, I'd rate them at two.
Most of the time when we contact technical support, they take a long time to respond and give us an answer. Time is money. We cannot afford to wait so long when there's a problem. When there's a problem with backup, it means that we are at risk, and we need to sort it out rapidly.
Which solution did I use previously and why did I switch?
We previously used Veeam Cloud Connect. We still use it for some customers. The customer decides which solutions they choose to use and we, as integrators, implement it for them.
How was the initial setup?
The initial setup is straightforward. It's very easy.
The amount of time deployment takes depends on how the architecture was designed previously. It depends on the studies, etc., which are supposed to be taken into consideration before the implementation. If everything has been sized and studied well, implementation, depending on the size of the existing infrastructure, could take from a few hours to many days. In summary, it really depends on the size of the company, the workload which should be taken into consideration, and how the study has been put in place before starting the implementation.
You only need one person for deployment and maintenance.
What about the implementation team?
We handled the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the customer. Most of the time, the first year is prepaid. After that year, some customers choose to switch to monthly billing, while others continue to pay yearly. There are extra costs as well, for example, for technical support.
What other advice do I have?
I've been using the solution for two years. We're an integrator and we deploy the solution for our customers who typically use the cloud deployment model.
It would not be the first solution I would direct a customer to, but this solution has many impressing features.
In our market, technically the solution is good, but we also have to look at the ecosystem, the pricing policy, and such things. I would tell customers to watch out, to pay attention to the pricing model and prepare for it in their budget before moving to this solution. If this fits the customer's budget, they can go ahead. Technically, the solution will fit their needs. However, the way the solution prices on-premises versus cloud deployment models, if a customer wants both, they really need to pay attention to how the pricing will be calculated.
I'd rate the solution six out of ten. Technically, the product is good, but the pricing and technical support are not ideal.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Directeur service informatique at a comms service provider with 11-50 employees
Easy to use, scalable, and reliable
Pros and Cons
- "We turn on the solution and it works well for backing up our data, it is easy to use."
- "The Acronis Cyber Protect Cloud server could improve by having better performance."
What is our primary use case?
We mostly use Acronis Cyber Protect Cloud for a backup solution.
What is most valuable?
We turn on the solution and it works well for backing up our data, it is easy to use.
What needs improvement?
The Acronis Cyber Protect Cloud server could improve by having better performance.
For how long have I used the solution?
I have been using Acronis Cyber Protect Cloud for approximately one year.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
Acronis Cyber Protect Cloud can scale well.
How are customer service and support?
Acronis Cyber Protect Cloud technical support is good.
How was the initial setup?
Acronis Cyber Protect Cloud is straightforward to implement.
What other advice do I have?
I rate Acronis Cyber Protect Cloud a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Business Development - Cloud&OTT Sales at a tech services company with 201-500 employees
Provides automatic backup operations for middle sized servers and desktops.
What is most valuable?
It’s easy. We are resellers for small and medium businesses in this market segment, so we appreciate this feature.
How has it helped my organization?
Provides automatic backup operations for middle sized servers and desktops.
What needs improvement?
User interface Improvements: I think this needs to be done in the navigation path into the UIs, mainly for the reseller interfaces. Some useful options initially seem “hidden”, but instead they really exist. After the initial disorientation, however, the use is easier.
For how long have I used the solution?
We have used this for two years.
What do I think about the stability of the solution?
In terms of stability, the agents probably need to be improved
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
I would give technical support a rating of 9/10.
Which solution did I use previously and why did I switch?
Because my company is under a re-seller agreement, we switched to this product. We evaluated other products, but for our target segment market, we chose Acronis.
How was the initial setup?
The initial setup very straightforward, but the integration with our cloud automation engine was a little bit complex.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are re-sellers.
Owner at a tech services company with 11-50 employees
Backs up and secures data; two great things with one product
Pros and Cons
- "Once you deploy, it's very easy to manage. It took us about an hour to deploy."
- "Not many people know about this product, so they may need to concentrate more on marketing."
What is our primary use case?
Our primary use case for Acronis Cyber Protect Cloud is software backup and data storage.
What is most valuable?
One of the benefits of using Acronis Cyber Protect Cloud is that, along with backing up data, it secures it. You get two great things with a single product.
It is also easy to use and deploy.
What needs improvement?
Not many people know about this product, so they may need to concentrate more on marketing.
For how long have I used the solution?
I have been using Acronis Cyber Protect Cloud for six to eight months.
How are customer service and technical support?
They have local tech support, which is good.
How was the initial setup?
You may need a little bit of help with some aspects of the installation process. However, once you deploy, it's very easy to manage. It took us about an hour to deploy.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
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Updated: November 2024
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