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Alemba Service Manager pros and cons

Vendor: Alemba
3.7 out of 5
579 followers
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Alemba Service Manager Pros review quotes

reviewer1099623 - PeerSpot reviewer
Feb 2, 2022
When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.
AA
May 28, 2023
Incident Management is the most valuable feature of the solution.
itdigita981723 - PeerSpot reviewer
Oct 22, 2019
The workflow is very good, as well as customizable.
 

Alemba Service Manager Cons review quotes

reviewer1099623 - PeerSpot reviewer
Feb 2, 2022
We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process.
AA
May 28, 2023
The product should improve its ability to integrate with third-party tools.
itdigita981723 - PeerSpot reviewer
Oct 22, 2019
The reporting needs to be improved.