Features like SAP SolMan sync, Alfabet EA integration (another Software AG product). Also, a good defined framework for BPM or any consulting practice across any verticals or domains, whether it's TOGAF methodology, running BPM Lifecycle or Six Sigma process analysis.
Business Process Management Consultant and Business Analyst at a tech services company with 10,001+ employees
Good for consultants as it offers products/views to represent info and data to different stakeholders
Pros and Cons
- "Features like SAP SolMan sync, Alfabet EA integration (another Software AG product)."
- "Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration."
What is most valuable?
How has it helped my organization?
It has helped to a great extent in defining and maintaining repositories for various industries, further facilitating projects like portfolio management, etc.
What needs improvement?
Vendor continuously brings updated versions to market with bug fixes from earlier versions and fulfilling user/customer expectations, so they are inline with continuous improvement.
Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration. But this is made stable and back to service with their 24-hour support help.
For how long have I used the solution?
Have been using this product for three years.
Buyer's Guide
ARIS BPA
March 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,004 professionals have used our research since 2012.
What do I think about the stability of the solution?
Not many issues with stability, other than as noted above.
What do I think about the scalability of the solution?
No issues. They offer ARIS installation for Cloud as well as server-client scenario, so no major issues seen so far.
How are customer service and support?
Technical support is good and response time is good as well. They have priority request types set already, so in case of crisis with ARIS, or any major issue, we can reach 24-hour support by phone or drop them an email; they are always available to respond.
Which solution did I use previously and why did I switch?
I am a BPM and Enterprise Architecture consultant and hence have been using different BPM and EA tools for my consulting practice. Until now have used Opentext Provision, EA, Sparx EA, MS Visio and IBM Blueworks. All of the tools used are good and have there own unique features and capabilities. ARIS BPA is widely used by my current organization for different projects, hence the switch.
How was the initial setup?
The initial setup is straightforward for a user with ARIS BPA installation experience. There is not much that is complex, even for someone who is not experienced with ARIS and tries installation. But that person should be technically sound with installation practices.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing costs are available on their website. They will assign a relationship manager to assist if you show further interest in their products.
Which other solutions did I evaluate?
I was not given the option to choose this product, as it was already in use. But evaluation can be made on how globally and widely this product have been used by different industries over others like IBM BPM, Oracle Enterprise Manager, Appian BPM, Pega BPM, and the tools mentioned above.
What other advice do I have?
This product is excellent for any consulting assignment as it offers products and views for different stakeholders to represent the information and data. Advice to others/new users is to get trained on basic usage of this product initially to get an idea of it's benefits and usability. Study and document the exact requirements/purpose and expectations you seek from this product. Software AG should have different options/offers available for its first time users.
Disclosure: My company has a business relationship with this vendor other than being a customer: Vendor partner.
SAP Senior Consultant at TMO Consulting Oy
A stable and scalable solution that helps to define processes
Pros and Cons
- "The tool defines the processes. It's the documentation of everything."
- "The solution's processes are huge and it is not easy to get an overview of how things work. It needs to improve the interface. I would like to see the product include a better overview of processes and improve search."
What is our primary use case?
The tool defines the processes. It's the documentation of everything.
What needs improvement?
The solution's processes are huge and it is not easy to get an overview of how things work. It needs to improve the interface. I would like to see the product include a better overview of processes and improve search.
For how long have I used the solution?
I have been working with the product for three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The tool is scalable.
What other advice do I have?
I would rate the solution a nine out of ten. I would recommend the product to only enterprise companies because of the pricing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ARIS BPA
March 2025

Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
841,004 professionals have used our research since 2012.
Process Transformation Lead at Jaguar Land Rover
It has allowed us to model our enterprise process architecture
Pros and Cons
- "It has allowed us to model our enterprise process architecture."
- "Displaying role allocation matrix models in ARIS Connect needs improvement."
What is our primary use case?
It is used primarily as a process documentation and repository platform. It's also used to organise desktop procedures.
How has it helped my organization?
- It has allowed us to promote the awareness of process management across our enterprise.
- It has allowed us to model our enterprise process architecture.
What is most valuable?
- The reports capability
- Object relationships
- Architectural definitions
- Multiple model types
- Semantic check capabilities
What needs improvement?
- ARIS Connect capability: Ability to switch from a vertical step view to a horizontal.
- Displaying role allocation matrix models in ARIS Connect.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Financial System Analyst at a comms service provider with 1,001-5,000 employees
Creates, manages, and analyzse your end-to-end business processes
Pros and Cons
- "The solution is user-friendly and easy to expose."
- "They should make improvements as per customer requirements."
What is our primary use case?
We use it for enhancing systems.
What is most valuable?
The solution is user-friendly and easy to use.
What needs improvement?
They should make improvements as per customer requirements.
For how long have I used the solution?
I have been working with Aris BPA for three years.
What do I think about the stability of the solution?
It is a highly stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. One hundred users are using the solution.
How was the initial setup?
The initial setup is straightforward. It does not require much maintenance.
What other advice do I have?
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior BPM Consultant, Managing Director at a consultancy with 11-50 employees
Enables customizing and enforcing methodology with filters, semantic checks, and reports
Pros and Cons
- "The most valuable feature is the flexibility of the solution to fully customize the methodology according to the company's needs, and to enforce that methodology with features like filters, semantic checks, and reports."
- "There is a really powerful reporting API that allows you to create almost any kind of report you want out of your process and document repository."
- "There are some things in the collaboration module that could be improved a little, such as the functionality which dynamically pushes notifications to interested people when a process changes during the Release Cycle Management workflow."
- "While the dashboarding solution for integrating all kinds of process-related information from company sources other than ARIS is getting ever better, my personal wish would be to have a module that is more targeted to an Agile implementation of some modeled processes (model–to-execute)."
- "ARIS has an internal fully customizable workflow system called APG, which is very good, but it’s targeted mostly at creating workflows related to ARIS content, and not general workflows to support other processes inside a company."
What is our primary use case?
Primary use case of the solution is for implementing the digital management system of a company, documenting processes, documents, IT system, roles, and organization, and, of course, their interconnections.
ARIS is really flexible in terms of what you can do to customize your methodology, so it supports various flavors of management system implementations. For example, some companies have a greater focus on Risk and Compliance management, SAP implementations and roll-outs, process improvement and reorganization, etc.
How has it helped my organization?
I can give a good example from one of my last projects, where I worked as an external consultant. At an oil and gas company, ARIS really made a big impact in offering an integrated solution where all of the employees could easily access the relevant information on critical safety processes, thus lowering the risk of accidents and potentially harmful events.
In other projects I’ve worked on, I’ve seen that it really helps people working on SAP template rollout projects, as all project members have more or less common information about which company-wide processes are part of the rollout, and what are the specifics in the local process variants.
What is most valuable?
The most valuable feature is the flexibility of the solution to fully customize the methodology according to the company's needs, and to enforce that methodology with features like filters, semantic checks, and reports.
Also, there is a really powerful reporting API that allows you to create almost any kind of report you want out of your process and document repository.
The functionalities for search, query, and social collaboration are getting better with every new release of the tool.
The whole redesign of the content publishing platform, and move from Business Publisher to ARIS Connect portal was a great move.
What needs improvement?
There are some things in the collaboration module that could be improved a little, such as the functionality which dynamically pushes notifications to interested people when a process changes during the Release Cycle Management workflow.
Also, while the dashboarding solution for integrating all kinds of process-related information from company sources other than ARIS is getting ever better, my personal wish would be to have a module that is more targeted to an Agile implementation of some modeled processes (model–to-execute).
ARIS has an internal fully customizable workflow system called APG, which is very good, but it’s targeted mostly at creating workflows related to ARIS content, and not general workflows to support other processes inside a company.
For how long have I used the solution?
More than five years.
What other advice do I have?
I give it an eight out of 10, but I’m really happy with the product in regards to the primary use case.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Junior Consultant at a consultancy with 11-50 employees
Scalable product with an efficient object reusability feature
Pros and Cons
- "ARIS BPA is customizable as per specific business requirements."
- "The product is difficult to use for someone without prior knowledge of working with it. It requires a certain level of administration training."
What is our primary use case?
We use the product for modeling business scenarios and processes. It helps in designing BPMN and functions.
How has it helped my organization?
ARIS BPA is customizable as per specific business requirements. It is flexible to structure and arrange essential components in business models.
What is most valuable?
The platform’s most valuable feature is object reusability. It has occurrence copies, which help us reuse any object in any model.
What needs improvement?
The product is difficult to use for someone without prior knowledge of working with it. It requires a certain level of administration training.
For how long have I used the solution?
We have been using ARIS BPA for three years.
What do I think about the stability of the solution?
It is a stable product and quick to use.
What do I think about the scalability of the solution?
We have 30 to 40 ARIS BPA users in our organization. It was highly scalable the last time I checked it with the technical advisor.
How was the initial setup?
We have deployed the product on the cloud.
What other advice do I have?
I rate ARIS BPA an eight out of ten. I advise others to appoint an executive with specific knowledge about the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Process Officer at Netizen Co., Ltd.
Object oriented modeling allows us to trace what's going on with a specified object
Pros and Cons
- "Object oriented modeling allows us to trace what's going on with the specified object."
- "It needs external API and the ability to navigate back, similar to "Back" in web browser."
How has it helped my organization?
It serves as internal Knowledge Management System where we keep all business processes and related documents in a single repository.
What is most valuable?
Object oriented modeling, so we can trace what's going on with the specified object.
What needs improvement?
It needs external API and the ability to navigate back, similar to "Back" in web browser.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How is customer service and technical support?
Nine out of 10.
How was the initial setup?
For the standard DBMS, things are quite straightforward. Network security and server security settings can be issued.
What's my experience with pricing, setup cost, and licensing?
If you can afford it, it's the best so far.
What other advice do I have?
I rate it an eight out of 10. It's not a 10 due to the price.
You need a dedicated team to get the benefits.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Key Account Manager at a manufacturing company with 1,001-5,000 employees
Provides visualization of processes which helps our business see pain points
Pros and Cons
- "Visualizes processes which helps the business see pain points."
- "Newer versions (9.x) are technically more difficult to maintain."
How has it helped my organization?
Visualizes processes which helps the business see pain points.
What is most valuable?
Overall BPM modeling functionality is very good. Lots of features to speed modeling for experienced users.
What needs improvement?
- Price is high.
- Newer versions (9.x) are technically more difficult to maintain.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Yes, there have been stability issues with v9.x.
What do I think about the scalability of the solution?
No issues with scalability.
How is customer service and technical support?
Poor to acceptable depending on issue, but mostly poor.
How was the initial setup?
Technically easy, but BPM and EA are complex and require considerable pre-planning.
What's my experience with pricing, setup cost, and licensing?
Negotiate. Price is high so make sure you’re getting the best deal.
What other advice do I have?
Consider less expensive options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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Absolutely true.