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BusArch677 - PeerSpot reviewer
Business Architect at a tech services company with 201-500 employees
Real User
Enables us to query information to see where everything is
Pros and Cons
  • "The stability of the ARIS BPM platform is quite good. The nice thing about it is the central database, where we can use all of our data. We can even manage users."
  • "With ARIS BPM, the script creation is quite cumbersome. With version ten, we needed our developers to do scripting."

What is our primary use case?

We are now using ARIS BPM long-term. We are using it as the default tool for our team analytics. For meetings, we use ARIS BPM. For some of the meetings, we use EPC, but we're planning to move to ARIS BPM. We also use ARIS BPM as the solution architect with those models.

We are currently reviewing the accuracy of ARIS BPM in moving data to the enterprise for analytics.

How has it helped my organization?

At the moment, there is a cut on hiring in our company. Hence, we decided to go down the road of outsourcing for these areas. We prefer to let these areas make their business purchases individually. 

We found out that just the two of us were making all of the business purchases for the whole organization. We need to support staff of over 8,000. It's quite a lot for two people.

We decided that each business area will be responsible for internal meetings and business process management (BPM). We will only manage the quantity of the documentation, as far as updating the models, using ARIS BPM.

What is most valuable?

The main features we like about ARIS BPM are related to research:

  • We do a filter for meetings to make sure that people don't end up using multiple icons. 
  • We have another skill for generating models. 
  • We also use ARIS BPM for querying information to see where everything is.

What needs improvement?

With ARIS BPM, the script creation is quite cumbersome. With version ten, the typed ones were quite extensive where we needed our developers to do scripting. If they can improve on that so that we just outline analytics and then produce the required scripts, that would be ideal.

I've not fully looked at ARIS BPM because we are only now evaluating the management of business processes. We've been more focused on AP, so we are seeing less to be utilized as for BPM capability. We've been planning that late for our part.

There's currently an issue where we don't have people in direct communication, even with the reviewing models, using ARIS BPM.

Another issue that they could improve in their functionality is the guidance, i.e. if they look at the processes that you have running or not. They will clear you in the interim going into business system areas, highlighting the information that you need the script to support.

ARIS BPM generates functions according to need and creating the script from the start could be improved likw having those functionalities as part of the system.

Buyer's Guide
ARIS BPA
December 2024
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For how long have I used the solution?

I have been using ARIS BPM for quite some time, over ten years.

What do I think about the stability of the solution?

The stability of the ARIS BPM platform is quite good. The nice thing about it is the central database, where we can use all of our data. We can even manage users. 

We are no longer operating as a business process network. We are no longer extensively involved in that sector. 

We have handed over the functionality of ARIS BPM to other business areas to do their internal analysis or just show/generate documents for these requirements.

What do I think about the scalability of the solution?

Scalability means extending ARIS BPM to other platforms. One of the reasons why we wanted to integrate product was to be able to pull information from other platforms. That never materialized because there were some technical issues around the area. That's one of the mishaps with this tool. In version ten, there are improvements.

The required buying of little components for scalability also makes ARIS BPM a bit expensive to utilize. I've seen most of the departments within the government to be good. They find it more affordable, i.e. when you are making the first analysis of an extensive process model or a business process analysis. Then it's easier to use ARIS BPM. 

ARIS BPM needs to look at its pricing model. We prefer not to buy everything in pieces, rather just buy the whole product in full for the organization. ARIS BPM should look at that.

How are customer service and support?

At the moment we have just started with ARIS BPM, but the technical support has been very good. The company that we have contracted with is here most of the time. They are also able to do remote support. That is one of the advantages.

How was the initial setup?

When I got the ARIS BPM introduction, we were already using the platform.

What's my experience with pricing, setup cost, and licensing?

We just bought the licenses for nine members. Each will be responsible for their uploads, their business area models, and the business process analysis. In our area, there are three of us. We are responsible for managing the models to show that they are tied to the standards.

For business process management, the time should be reviewed with all of the analytics. Overall, ARIS BPM is a total BPM tool.

What other advice do I have?

I would advise anyone to consider the pricing model first. ARIS BPM is one of the good tools which offers BPM functionality. We are planning to go the route of attaching documents so they can upload them. In this way, we will be able to meet our needs where they are located so we can print and use materials. 

ARIS BPM is a good program. It's one of the leaders in the management of business processes. They should consider centralizing the team and the management of their business processes. 

I would give ARIS BPM an eight to nine out of ten. If I rate at ten then I would be overlooking the problems that we have experienced over the years. There's still room for improvement. 

ARIS BPM needs to improve scripting to make it as easy to use as possible so that they give you support on most of the elements that you generate on the go.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Security Consultant
Consultant
​It is a well-featured, functional product
Pros and Cons
  • "​It is a well-featured, functional product."
  • "It has helped me get some ideas across more clearly to my colleagues.​"
  • "I could use more icons and other graphical elements.​"

What is our primary use case?

I use ARIS Express mainly for additional presentational graphics. It gets my ideas across more clearly to my colleagues. I use it on my laptop and run it on Windows OS.

How has it helped my organization?

It has helped me get some ideas across more clearly to my colleagues. For example, how to conduct access management/administration rights distribution during a new implementation.

What is most valuable?

It is a well-featured, functional product. This is its biggest feature.

What needs improvement?

I could use more icons and other graphical elements.

For how long have I used the solution?

One to three years.

What's my experience with pricing, setup cost, and licensing?

ARIS Express is free.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ARIS BPA
December 2024
Learn what your peers think about ARIS BPA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
PeerSpot user
Operations Manager at a consultancy with 51-200 employees
Consultant
​Try to implement it in the right way, based on ARIS HOUSE concept and not use it as a drawing tool
Pros and Cons
  • "Collaboration and governance over enterprise artifacts."
  • "Create simple data uploader."

What is most valuable?

  • Adhoc analysis of enterprise blueprints
  • Collaboration and governance over enterprise artifacts
  • ARIS HOUSE concept

How has it helped my organization?

I am a consultant. I have used this tool in BPM, BPR, EA implementation, and in more than 40 entities.

What needs improvement?

  • Simplify governance process
  • Create simple data uploader

For how long have I used the solution?

I've used this solution for 10 years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

A six out of 10.

Which solution did I use previously and why did I switch?

How was the initial setup?

Straightforward, it is a simple wizard to install.

What's my experience with pricing, setup cost, and licensing?

Select carefully which licenses you require, as the bundle has many licenses in it.

The tool is expensive.

Which other solutions did I evaluate?

No, I am a consultant and we work with this tool.

What other advice do I have?

Try to implement it in the right way, based on ARIS HOUSE concept and not use it as a drawing tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1859217 - PeerSpot reviewer
Business/Process Analyst at a tech services company with 1-10 employees
Real User
Top 20
A scalable solution that helps with enterprise process management
Pros and Cons
  • "I am impressed with the tool's integration. It also facilitates collaboration in the organization."
  • "The tool needs to improve its support since they take long to respond."

What is our primary use case?

We use the solution for enterprise process management. It helps us to find gaps and improve the processes. 

What is most valuable?

I am impressed with the tool's integration. It also facilitates collaboration in the organization. 

What needs improvement?

The tool needs to improve its support since they take long to respond. 

What do I think about the scalability of the solution?

The tool is scalable. 

What other advice do I have?

I would rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user701076 - PeerSpot reviewer
Process Analyst
Vendor
Gives us the capability to generate simulations of processes. I would like the possibility to use real data.
Pros and Cons
  • "The capability to integrate all information of the business and to generate simulations of processes. It can analyze the model of operations quickly."
  • "I would like the possibility to use real data. In other words, it can use this system to integrate with others that are operating directing with users like clients, employs, and others."

What is most valuable?

The capability to integrate all information of the business and to generate simulations of processes. It can analyze the model of operations quickly.

How has it helped my organization?

It has improved our organization because the system helped us design all our processes and our structure of business.

What needs improvement?

I would like the possibility to use real data. In other words, it can use this system to integrate with others that are operating directing with users like clients, employs, and others. This means that people who work with processes and activities of routine.

For how long have I used the solution?

I have used this solution for three months. 

What do I think about the stability of the solution?

ARIS software has few connectivity problems.

What do I think about the scalability of the solution?

Software AG's support with partners is relatively fast.

Which solution did I use previously and why did I switch?

We are in a phase of planning and its capabilities for design and simulation. Considering the size of our company, this solution was a good fit.

How was the initial setup?

We were involved in the initial setup. My experience is positive, but regarding usability and learning of the system, those elements can be more difficult and complicated.

Which other solutions did I evaluate?

We evaluated Mega, Oracle , Bizagi, AuraPortal, AgilePoint, Appian, IBM, and others.

What other advice do I have?

My advice is to consider as many solutions as possible. Take your time to analyze them, if you can.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Partner / Owner at a tech services company with 51-200 employees
Consultant
It is the most flexible and embracing process modeling tool.

What is most valuable?

It is the most flexible and embracing process modeling tool.

What needs improvement?

The price is too expensive.

What was my experience with deployment of the solution?

Version updates create deployment issues and support isn’t always aware of them.

What do I think about the stability of the solution?

I have not encountered any remarkable stability issues.

What do I think about the scalability of the solution?

I have not encountered any remarkable scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 7/10.

Technical Support:

Technical support is 7/10.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

A vendor team implemented. Their level of expertise was 7/10.

What was our ROI?

It’s difficult to provide ROI information, because it depends on the costumer and how it uses the product. With this product, it probably takes at least 1.5 years to see ROI.

Which other solutions did I evaluate?

Before choosing this product, we evaluated it against SYDLE SEED.

What other advice do I have?

It is a great solution, but the creation of a process department inside the organization is essential to make a real PDCA cycle for the business processes.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is business partner of the vendor.
PeerSpot user
reviewer1559709 - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Consultant
A stable, scalable, and complete solution that can be used from strategy to execution
Pros and Cons
  • "It provides the discovery functionality, and you can have a simulation on top of it to get your design corrected to ensure that it is within the right state of parameters. It is a complete package that you can use from strategy to execution because you have the design layer, and within the design, you can also do analytics."
  • "Its governance tool and integration with ESB and execution engine can be improved. Their partner support can also be improved."

What is our primary use case?

As the name suggests, it is a process performance monitoring tool. It is used for discovering or finding the gap between what has been designed and what has been implemented. This is one of the checks that you can do with the help of BPM, and then you can re-engineer your process in a very correct manner.

What is most valuable?

It provides the discovery functionality, and you can have a simulation on top of it to get your design corrected to ensure that it is within the right state of parameters. It is a complete package that you can use from strategy to execution because you have the design layer, and within the design, you can also do analytics.

What needs improvement?

Its governance tool and integration with ESB and execution engine can be improved.

Their partner support can also be improved.

For how long have I used the solution?

I have been using this solution for around six or seven years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

Scalability is there. They are going for cloud-based deployment, which will provide more scalability. They are also going for the database deployment, which will also be one of the things that can be used for scalability. Our clients are enterprise businesses.

How are customer service and technical support?

Their customer support is good, but their partner support can be improved. They can provide more technical enablement so that there is more focus on the partner, and they get more attention.

How was the initial setup?

It is quite easy.

What's my experience with pricing, setup cost, and licensing?

It depends on different parameters.

What other advice do I have?

It has been in the market for the last 20 to 25 years, so it has most of the capabilities. I would rate ARIS BPM an eight out of ten as an architectural tool.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user863709 - PeerSpot reviewer
Director at OAT Solutions
Real User
The simulation engine and SAP integration are technically very robust
Pros and Cons
  • "The simulation engine and SAP integration are technically very robust."
  • "The user experience's usability (in general) should be improved as the tool is updated."

What is our primary use case?

Used for BPMN training and consulting activities on different customers and several industries, such as health care, financial, and automotive.

How has it helped my organization?

ARIS has a powerful simulation engine. The modeling features can be hard to master, but once you do it, the tool unleashes great benefits from modeling to execution.

What is most valuable?

The simulation engine and SAP integration are technically very robust when you consider my segments of expertise (health care, financial, and automotive).

What needs improvement?

The user experience's usability (in general) should be improved as the tool is updated.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free ARIS BPA Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free ARIS BPA Report and get advice and tips from experienced pros sharing their opinions.